Home/Property/Farm claims tips

The following information will assist in your claims reporting process.

  • Your QBE policy number - it is best to have your policy number available when you call QBE directly
  • Details of the incident, including any damage or loss to the building and contents

Emergency escalation

When you have a severe loss and need immediate assistance from a QBE Claim Professional your loss will be escalated to a QBE Claim Professional who will call you back within approximately 1-2 hours. We can often help arrange temporary living or other loss mitigation services that may be necessary.

Preventing further loss or damage

It is your responsibility to take any immediate actions needed to prevent further loss or damage, and ensure the safety of you and those around you. Keep receipts for any expenditures as these costs may be covered under your policy.

Water damage assistance:

When you report water damage you may be referred to QBE's loss mitigation vendor. They will call you to determine if they can help with cleaning up water and the drying out process.

Something stolen or vandalized?

  • Inform the police.
  • Report the incident as soon as possible by:
    • Contacting your agent; or
    • Calling QBE at 844-723-2524 (844-QBE-CLAIMS) and selecting option #2 to report a new claim and then selecting option #2 for property claims.

Someone not living with you injured on your property?

  • When your claim involves someone not living in your home who was injured on your property, or an incident where you may be liable or partially liable for damages to someone else's property (e.g. a strong wind blows a trampoline from your yard over the fence and damages your neighbor's car) your QBE Claim Professional will take your statement of what happened and complete further investigation, if needed, to determine your potential liability.
  • Report the incident as soon as possible by:
    • Contacting your agent; or
    • Calling QBE at 844-723-2524 (844-QBE-CLAIMS) and selecting option #2 to report a new claim and then selecting option #4 for liability claims.

Learn more

Questions or correspondence on an existing claim?

  • Do you have a question about an existing claim? Call your QBE Claims Professional directly. Or call 844-723-2524 and select the option of ‘questions about an existing claim’.
  • Need to send us a document or file related to an existing claim?
    • Email it to ClaimMail@us.qbe.com with the claim number in the subject line.
    • Fax it to 866-251-5389 with the claim number in the subject line.