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Report a new Commercial Auto claim

You can report your claim any of the following ways:

  1. Contact your agent, and they will report the claim on your behalf.
  2. Call our 24/7 claims hotline 844-723-2524 (844-QBE-CLAIMS). Do you have a question about an existing claim? Call your QBE Claims Professional directly, or call 844-723-2524 and select the option of "questions about an existing claim."
  3. Send an email with the loss information outlined below to [email protected].
  4. Fax the loss information outlined below to 844-723-2567.

Loss information required to report a new claim via email or fax:

  • Policy number
  • Insured name and address
  • Contact information of the primary contact for the claim
  • Name, address, phone number, email address, driver's license number, and insurer of all drivers involved in the accident
  • Name and contact information of owners of all other vehicles involved in the accident
  • The vehicle identification number (VIN), year, make, and model of all cars involved in the accident
  • Date, time, location, and weather conditions at the time of the accident
  • Name of any individuals injured in the accident
  • If you have taken any photos at the scene of the accident, attach them to the email/fax, or make a note of it in the email

Chipped or cracked windshield or window?

Call 844-723-2524 and select the option to report a new claim, then select the option to report a "motor vehicle" claim and then select the option for "report a windshield or glass claim."

Additional resources

Questions or correspondence on an existing claim?

  • Do you have a question about an existing claim? Call your QBE Claims Professional directly, or call 844-723-2524 and select the option for "questions about an existing claim."
  • Need to send us a document or file related to an existing claim?