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Report a new Commercial Property claim

You can report your claim any of the following ways:

  1. Contact your agent, and they will report the claim on your behalf.
  2. Call our 24/7 claims hotline 844-723-2524 (844-QBE-CLAIMS). Do you have a question about an existing claim? Call your QBE Claims Professional directly, or call 844-723-2524 and select the option of “questions about an existing claim.”
  3. Complete and submit the Property Loss Form below.
  4. Send an email with the loss information outlined below to [email protected].
  5. Fax the loss information outlined below to 844-723-2567.

Agents/brokers: you can submit a loss report on your client’s behalf by completing the Property Loss Form below, or emailing a completed ACCORD loss report to [email protected] or faxing it to 844-723-2567.

Download Property Loss Form

Loss information required to report a new claim via email or fax:

  • Policy number
  • Insured name and address
  • Contact information of the primary contact for the claim
  • Date of loss
  • Description of loss
  • Cause of loss
  • Description of damage
  • Any files/documents you have that are related to the claim (e.g., receipts, photos)

Additional resources

Questions or correspondence on an existing claim?

  • Do you have a question about an existing claim? Call your QBE Claims Professional directly, or call 844-723-2524 and select the option for “questions about an existing claim.”
  • Need to send us a document or file related to an existing claim?
  • Email it to [email protected] with the claim number in the subject line.
  • Fax it to 866-251-5389 with the claim number in the subject line.