QBE Australia is proud to continue its participation in the Financial Inclusion Action Plan (FIAP) to address key customer and community issues and provide accessible solutions to their current and emerging needs.
As an international business, QBE operates in a range of global markets, and our diverse customers encounter unique environmental and social challenges every day. In Australia and abroad, we have an opportunity to better support the communities that we serve and help create more accessible solutions for our customers’ current and emerging needs.
Our Progress:
- In 2020, QBE Australia partnered with Good Shepherd to develop our first Foundation Financial Inclusion Action Plan (FIAP) which outlined 29 initiatives aimed at improving financial inclusion, resilience and wellbeing for our customers, community partners, suppliers, and employees.
- In 2021 and in line with the FIAP program terms, our progress towards these initiatives was independently reviewed and validated by EY.
- In 2023 QBE Australia embarked on a second iteration of the foundation FIAP and committed to 25 initiatives to continue to strengthen financial inclusion across our customers, community partners, suppliers, and employees.
- In 2024 our progress towards these initiatives has been reviewed and validated by Good Shepherd.
The initiatives were developed to address the following key areas of the FIAP program:
Action Area 1: Products and Services
Action Area 2: Understanding Financial Vulnerability
Action Area 3: Financial Capability
Action Area 4: Economic Security
The delivery of these initiatives will enable us to support our stakeholders by:
- Providing improved awareness and access to appropriate financial products and services
- Increased understanding of barriers to financial inclusion, resilience and wellbeing
- Improved support for financially vulnerable customers, employees, suppliers and community
- Increased pathways and tools for ongoing support for vulnerable groups
- More partnerships and collaboration to support vulnerable groups.
Read more about these initiatives in the QBE Financial Inclusion Action Plan Validation Report 2025 and QBE Financial Inclusion Action Plan 2023.
For more information, visit the FIAP website.