eClaims FAQs

Yes. You can access our eClaims platform on any device, any time.

Paper claims form is still accepted. However, we recommend online submission for faster processing and reimbursement.

In the unlikely event that the system is unavailable, please continue to submit your claim online when the system is back in service. We will take this into account when processing your claim.

No. However, you should keep the original receipts and supporting documents for 90 days after your claim submission. During this period, QBE Malaysia may request the original copies for auditing purposes.

You can simply reply to your claim confirmation email and attach the correct supporting documents.

We will contact you via email if additional supporting documents are required to process your claim. Please simply reply to the email with the required documents.

The size limit of each file is 20MB.

We accept a variety of formats: doc, docx, xls, xlsx, pdf, txt, jpg, jpeg, png, gif, avi, mgg, mp4, mov, wmv.

You can now check your claim status here.

Please contact QBE Malaysia‘s Claims Services team at +603 7861 8400 or claims.malaysia@qbe.com.my

(Monday to Friday 9:00am – 5:30pm)

Yes. Please submit a new claim online with relevant receipts and supporting documents.

Yes. You can click 'Save For Later' at the bottom of the screen. Following that, you will receive an email with a URL which you can access to resume the claim registration later.

Yes. Your agent or broker will be able to assist you with your online claim submission.

Only a person of at least 18 years of age can file a claim. A parent or guardian can submit the claim on his/her behalf.

Please report the amount in its original currency as shown on your receipts / supporting documents.

No. Claims can be submitted either by the policy owner or the insured person.

No, we do not accept change of payee to a family member. The payee must be the policyholder or the insured.

No. The payment can only be made to a bank account.

The policy owner can be the payee.

Please contact QBE Malaysia‘s Claims Services team at +603 7861 8400 or claims.malaysia@qbe.com.my

(Monday to Friday 9:00am – 5:30pm)

Please check your bank statement or card and enter the right payee name.

If this happens during the course of your online claim registration, you can click ‘Back’ at the top of the screen to correct.

If your claim has already been submitted, please contact QBE Malaysia‘s Claims Services team at +603 7861 8400 or claims.malaysia@qbe.com.my

(Monday to Friday 9:00am – 5:30pm)

Please contact your agent or brokers, or QBE Malaysia‘s Claims Services team at +603 7861 8400 or claims.malaysia@qbe.com.my

(Monday to Friday 9:00am – 5:30pm)

Please contact QBE Malaysia‘s Claims Services team at +603 7861 8400 or claims.malaysia@qbe.com.my

(Monday to Friday 9:00am – 5:30pm)