Please use this form to request a copy of your Certificate of Currency and Payment Summary (CoC) for policy numbers starting with AP, DI, HD, KI, or MD. If you're an Elders Insurance customer, request your CoC via the Elders website. If you’re an insurance broker, you can request copies from your Business Relationship Manager.
Depending on your preferred delivery method (recorded on your current policy), we'll normally be able to send your CoC:
- By email within two business hours
- By mail within two to seven business days
To update your policy contact details, lender name, request other documents or if you need these documents sooner, please call us on 1300 161 857.
For all other enquiries, including CTP, please call 133 723.
We may share your information with other QBE Group companies, our authorised representatives and service providers, each of which may be based outside of Australia.
If you don’t provide all of the personal information we’ve requested, we may be unable to issue, administer and manage products and provide services.
Certificate of Currency (CoC)
A CoC is a document issued by QBE providing evidence of an insurance policy. It includes details such as the name of the insured(s), the start and end date of the current policy term and the type of cover.
Note: A CoC does not contain premium or payment information.
A Payment Summary shows payments made during the current term of a policy.