Get help with things our customers ask most
Request a Certificate of Currency
Receive your CoC and Payment Summary for home, landlord, car or motorcycle insurance. Excludes CTP.
Resend a document
Request a copy of your latest policy documents (like your latest renewal notice or new policy) for your car, home, landlord or motorcycle. Excludes CTP.
Question about your renewal premium?
Understand your premium and what factors can influence it.
Make a payment
Pay for your new, renewing or amended car, home, contents, landlord or motorcycle insurance.
Update my policy
Moved house, sold your car or need to update your details? Contact us online.
Complaints and feedback
Find out more about our complaints and feedback process including how to lodge a complaint online.
Deceased estates
We've teamed up with the ADNS to help you when someone passes away and you need to take care of their insurance.
Frequently asked questions
Your premium is likely to change each time you renew because premiums are affected by many different things, including changes in technology and repair costs, your sum insured or claims history. You can find out more on our understanding your premium page.
Car
Learner drivers who display L plates don’t need to be listed on your QBE car insurance policy. They’re covered under the policy so long as they comply with their licence conditions and are supervised by a properly licensed driver.
Passengers who are injured in an accident may be covered by the at-fault driver’s Compulsory Third Party (CTP) cover (also known as Green Slip cover in New South Wales). Depending on the state and the incident, the passenger may only receive cover if their medical costs exceed a certain amount, or their recovery exceeds a certain timeframe.
Sorry. We don’t provide roadside assistance.
NSW CTP
Your CTP certificate number can be found in the top right-hand corner of your Green Slip Renewal Notice to the right of “Your certificate number”.
You can renew online at greenslip.qbe.com
If your Green Slip has been used to register your car, it remains linked to the registration of your car for the registration term. Policy cancellation is only possible if you hand in your car’s registration plates to Transport for NSW (TfNSW). You can’t cancel a Green Slip and seek a refund if you change your mind. As long as your car is registered with TfNSW, your policy must remain in force.
If your car is registered when you sell it, the Green Slip stays with the vehicle and is transferred to the new owner. You’ll get a refund from your insurer when you hand your plates into Transport for NSW Services.
When you hand in your car’s registration plates, Transport for NSW (TfNSW) will give you a “Confirmation of Cancelled Registration” letter. Please email, fax or post this letter to us at:
- Email: [email protected]
- Fax: (02) 9375 4799
- Post: GPO Box 2516, Sydney NSW 2001
We'll send your refund by cheque within 30 days. We can only refund the registered operator nominated on the letter.
Moved recently?
If you’ve recently changed your address, please note the change on the “Confirmation of Cancelled Registration” letter and include your initials as acknowledgement of the change of address.
Home
If you've moved, need to increase your sum insured, or tell us about any other change in your details, please call us on 1300 161 857. Please keep in mind that your home or contents insurance premium may go up or down, depending on the change you need to make.
Each year on renewal, we automatically adjust your sum insured (the amount you’re insured for) to help keep pace with the increasing cost of building and repairs.
You can also update your sum insured to include things like new contents or home improvements.
If the same insured event (like a storm) causes damage to your home and contents and you need to claim, you'll only pay one excess; whichever is higher.