Get help with things our customers ask most
Request a Certificate of Currency
Receive your CoC and Payment Summary for Home, Landlord, Car, Boat, Caravan or Motorcycle insurance. Excludes CTP.
Question about your renewal premium?
Understand your premium and what factors can influence it.
Make a payment
Pay for your new, renewing or amended car, home, contents, landlord, boat, motorcycle or caravan insurance.
Update my policy
Moved house, sold your car or need to update your details? Call 1300 161 857.
Frequently Asked Questions
When you hand in your car’s registration plates, Transport for NSW (TfNSW) will give you a “Confirmation of Cancelled Registration” letter. Please email, fax or post this letter to us at:
- Email: firstname.lastname@example.org
- Fax: (02) 9375 4799
- Post: GPO Box 2516, Sydney NSW 2001
We'll send your refund by cheque within 30 days. We can only refund the registered operator nominated on the letter.
If you’ve recently changed your address, please note the change on the “Confirmation of Cancelled Registration” letter and include your initials as acknowledgement of the change of address.
Each year on renewal, we automatically adjust your sum insured (the amount you’re insured for) to help keep pace with the increasing cost of building and repairs.
You can also update your sum insured to include things like new contents or home improvements.