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Injured in a car accident?

Car
  • Get the details of the other parties and vehicles involved
  • Get the details of any third-party witnesses at the scene
  • Call the police
  • Seek medical assistance if required
  • Lodge your claim as soon as possible.
Refer to your State below to see details on how to claim,
How does it all work? Refer to your State for more information.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the details below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the details below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the details below.

Lodging your claim

If you're injured in a car accident, you may lodge a Compulsory Third Party (CTP) insurance claim with QBE if:

  • You've been injured in an accident where a QBE CTP policyholder was determined to be totally or partially at-fault
  • You're a QBE CTP insurance policyholder and have suffered a ‘serious injury' as a driver in an accident
  • You're a QBE CTP insurance policyholder and suffered an injury as a driver in an accident where you were deemed to be at-fault (limited cover applies)

You are required to report the accident to the police and submit your claim within 28 days to maximise your entitlement to all potential benefits.

Claim online through the SIRA portal

You can submit your claim online through the State Insurance Regulatory Authority (SIRA) portal. You will need to login/register an account with Service NSW. Along with your online claim, you will need to upload your Certificate of Fitness completed by your doctor.

Claim by email or post

To submit your claim to us, you will need to complete the following:

Send your completed claim to:

Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2001
Fax: (02) 9375 4583

Alternatively, if you are unable to access the forms online, you can claim by calling us on 133 723, Monday to Friday, 8.30am to 5pm (AEST).

Managing your claim

We'll investigate the circumstances of the accident and tell you if you're covered and whether we require any further information regarding the accident or your injuries.

If your claim is accepted, we'll cover all reasonable and necessary medical expenses.

Managing your treatment

As a condition of your cover we'll need to approve any medical and rehabilitation services before they commence. We'll then work with your treatment provider and arrange payment directly with them. Any services provided by a public hospital or an ambulance immediately following the accident should also be covered by the CTP Insurance and you'll not be charged for them.

Please remember to keep any invoices and receipts from treatment providers and send us a copy.

Settling your claim

Finalising and closing your claim may involve a settlement and this will include:

  • Cover for any outstanding rehabilitation services, including medical, attendant care, travel, and any relevant out of pocket expenses
  • Cover for future reasonable and necessary medical, rehabilitation and care expenses
  • Compensation and/or loss of income payments.

Please ensure you identify and receive payment for all reasonable rehabilitation expenses as we won't be able to provide further payment once you're claim is finalised.

If you're unsure whether an expense is covered under the CTP policy, please contact the State Insurance Regulatory Authority on 1300 656 919 or www.sira.nsw.gov.au

Compensation for relatives

If you’re a close relative (or executor) of someone who died in a car accident you may be able to claim for financial losses caused by their death. Please complete an application to compensation relatives form and then send th completed form to us.

Lodging your claim

If you're injured in a car accident, you may lodge a Compulsory Third Party (CTP) insurance claim with QBE if:

  • You've been injured in an accident where a QBE CTP policyholder was determined to be totally or partially at-fault
  • You're a QBE CTP insurance policyholder and have suffered a ‘serious injury' as a driver in an accident        

You can claim by calling us on 133 723, Monday to Friday, 8.30am to 5pm (AEST).

Or by obtaining a claim form from www.maic.qld.gov.au and sending the completed claim form to:

Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2001
Fax: (07) 3031 8545

Managing your claim

We'll investigate the circumstances of the accident and tell you if you're covered and whether we require any further information regarding the accident or your injuries.

If your claim is accepted, we'll cover all reasonable and necessary medical expenses.

Managing your treatment

As a condition of your cover we'll need to approve any medical and rehabilitation services before they commence. We'll then work with your treatment provider and arrange payment directly with them. Any services provided by a public hospital or an ambulance immediately following the accident should also be covered by the CTP Insurance and you'll not be charged for them.

Please remember to keep any invoices and receipts from treatment providers and send us a copy.

Settling your claim

Finalising and closing your claim may involve a settlement and this will include:

  • Cover for any outstanding rehabilitation services, including medical, attendant care, travel, and any relevant out of pocket expenses
  • Cover for future reasonable and necessary medical, rehabilitation and care expenses
  • Compensation and/or loss of income payments.

Please ensure you identify and receive payment for all reasonable rehabilitation expenses as we won't be able to provide further payment once you're claim is finalised.

If you're unsure whether an expense is covered under the CTP policy, please contact the Motor Accident Insurance Commission on 1300 302 568 or www.maic.qld.gov.au.

Compensation for relatives

If you’re a close relative (or executor) of someone who died in a car accident you may be able to claim for financial losses caused by their death. Please complete a fatal injury claim form and then send your completed form to us.

Lodging your claim

If you're injured in a car accident, you may lodge a Compulsory Third Party (CTP) insurance claim with QBE if:

  • You've been injured in an accident where a QBE CTP policyholder was determined to be totally or partially at-fault.    

You can claim by calling us on 1300 429 528, Monday to Friday, 8.30am to 5pm (ACDT).

Or by obtaining a claim form from www.ctp.sa.gov.au/injured-people/how-to-make-a-ctp-claim/how-do-i-lodge-my-claim and sending the completed form to:

Email: myCTPclaim@qbe.com
Post: GPO Box 7037, Sydney, NSW 2001
Fax: 1300 059 688

Managing your claim

We'll investigate the circumstances of the accident and tell you if you're covered and whether we require any further information regarding the accident or your injuries.

If your claim is accepted, we'll cover all reasonable and necessary medical expenses.

Managing your treatment

As a condition of your cover we'll need to approve any medical and rehabilitation services before they commence. We'll then work with your treatment provider and arrange payment directly with them. Any services provided by a public hospital or an ambulance immediately following the accident should also be covered by the CTP Insurance and you'll not be charged for them.

Please remember to keep any invoices and receipts from treatment providers and send us a copy.

Settling your claim

Finalising and closing your claim may involve a settlement and this will include:

  • Cover for any outstanding rehabilitation services, including medical, attendant care, travel, and any relevant out of pocket expenses
  • Cover for future reasonable and necessary medical, rehabilitation and care expenses
  • Compensation and/or loss of income payments.

Please ensure you identify and receive payment for all reasonable rehabilitation expenses as we won't be able to provide further payment once you're claim is finalised.

There are limits to what QBE can pay under the CTP policy that are set out by legislation. If you're unsure whether an expense is covered under the CTP policy, please contact the CTP Insurance Regulator on 1300 303 558 or www.ctp.sa.gov.au

Compensation for relatives

If you’re a close relative (or executor) of someone who died in a car accident you may be able to claim for financial losses caused by their death. Please complete a fatality claim form and then send your completed form to us.

Need more help?

Call us at 133 723

Mon-Fri 8am-8pm, Sat 8am-1:30pm (AEST)