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Why choose QBE Home Insurance?

We've been awarded CANSTAR's 2021 Innovation Excellence Award thanks to how simple it is to get a quote online.

We’ve been insuring Australians for over 130 years.

24/7 friendly and helpful claims service.
Up to $30 million legal liability cover.

Home insurance

Home insurance can cover the cost of replacing or repairing your home and/or your belongings if something goes wrong.

To decide if this product is right for you, read the Product Disclosure Statement (PDS) and Target Market Determination (TMD).

The buildings and contents insurance calculators can help you estimate how much cover you need.

Looking for home and contents insurance? Save 10% when you buy online!

Get a quote now

Mozo Experts Award for Exceptional Value 2022 - Home and Contents Insurance  CANSTAR 2021 - Innovation Excellence Award   Finder Green Awards 2022 - Green Insurer of the Year

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What's included in home and contents insurance cover?

Home and contents insurance can cover your property and belongings in case of fire, storm damage, theft and more. The table below shows some of the standard features of QBE Home and Contents Insurance for policies purchased on or after 1 December 2020.

    Fire and theft

    Tick
    Tick
    Tick

    Building repair or replacement

    Info Info Selected
    Up to your buildings sum insured.
    Tick
    Tick
    Cross
    Up to your buildings sum insured.

    Legal liability

    Tick
    Up to $30 million anywhere in the world
    Tick
    Up to $30 million at your home
    Tick
    Up to $30 million away from your home

    Temporary accommodation

    Info Info Selected
    Up to 24 months or 20% of your buildings sum insured for temporary accommodation (whichever is lower) if your home is unliveable due to damage by an insured event.
    Tick
    Up to 24 months
    Tick
    Up to 24 months
    Cross
    Up to 24 months or 20% of your buildings sum insured for temporary accommodation (whichever is lower) if your home is unliveable due to damage by an insured event.

    Buildings Sum Insured Safeguard

    Info Info Selected
    If you need to rebuild your home after a total loss, we'll pay up to 30% more than your Buildings Sum Insured. This benefit is included in your cover if you choose a sum insured above the minimum required.
    Tick
    Tick
    Cross
    If you need to rebuild your home after a total loss, we'll pay up to 30% more than your Buildings Sum Insured. This benefit is included in your cover if you choose a sum insured above the minimum required.

    Extreme weather, natural disasters

    Info Info Selected
    For events such as storm, flood, earthquakes, lightning and tsunamis.
    Tick
    Tick
    Tick
    For events such as storm, flood, earthquakes, lightning and tsunamis.

    Escaped water damage

    Info Info Selected
    For events such as a burst pipe.
    Tick
    Tick
    Tick
    For events such as a burst pipe.

    Broken glass (accidental)

    Tick
    Tick
    Tick

    Vandalism or malicious acts

    Tick
    Tick
    Tick

    Damage by explosion

    Tick
    Tick
    Tick

    Burnout of electric motors

    Info Info Selected
    Includes cover for electric motors, up to 10 years old, in a domestic machine or appliance if burnt out by an electric current.
    Tick
    Tick
    Tick
    Includes cover for electric motors, up to 10 years old, in a domestic machine or appliance if burnt out by an electric current.

    Security upgrades after a burglary

    Info Info Selected
    Towards the cost of purchasing and installing extra security that will reduce the likelihood of a similar burglary happening again.
    Tick
    Up to $500
    Cross
    Tick
    Up to $500
    Towards the cost of purchasing and installing extra security that will reduce the likelihood of a similar burglary happening again.

    Replacement locks

    Info Info Selected
    To re–key or replace the locks in your home when the keys have been stolen within Australia.
    Tick
    Up to $2,500
    Tick
    Up to $2,500
    Tick
    Up to $2,500
    To re–key or replace the locks in your home when the keys have been stolen within Australia.

    Environmental upgrades - buildings

    Info Info Selected
    For example, we can cover the cost to install a rainwater tank.
    Tick
    Up to $2,500
    Tick
    Up to $2,500
    Cross
    For example, we can cover the cost to install a rainwater tank.

    Environment upgrades - contents

    Info Info Selected
    For example, we can replace an item with a similar one that has a better energy rating.
    Tick
    Up to $500 per item, $2,500 in total
    Cross
    Tick
    Up to $500 per item, $2,500 in total
    For example, we can replace an item with a similar one that has a better energy rating.

    Food spoilage

    Info Info Selected
    Cover for spoilage of food or medicine that must be refrigerated or frozen.
    Tick
    Up to $500
    Cross
    Tick
    Up to $500
    Cover for spoilage of food or medicine that must be refrigerated or frozen.

    Cover for contents while moving

    Info Info Selected
    Up to 60 days of cover for contents at both homes while you are moving.
    Cover for contents while in transit in the event of fire, theft, collision or flood.
    Tick
    Cross
    Tick
    Up to 60 days of cover for contents at both homes while you are moving.
    Cover for contents while in transit in the event of fire, theft, collision or flood.

    Carpets, curtains and blinds

    Info Info Selected
    Repair or replacement of carpets, curtains, blinds and other contents in your home up to your contents sum insured.
    Tick
    Cross
    Tick
    Repair or replacement of carpets, curtains, blinds and other contents in your home up to your contents sum insured.

    Collision by things like vehicles or an aerial

    Info Info Selected
    As an example, damage caused by a vehicle, trailer or caravan colliding with the property.
    Tick
    Tick
    Tick
    As an example, damage caused by a vehicle, trailer or caravan colliding with the property.

    Falling tree or branch

    Tick
    Tick
    Tick

    Damage by animals

    Tick
    Tick
    Tick

    Lifetime guarantee on repairs

    Info Info Selected
    Lifetime guarantee on buildings repairs by us.
    Tick
    Tick
    Cross
    Lifetime guarantee on buildings repairs by us.

    Accidental damage

    Optional
    Optional
    Optional

    Portable contents cover

    Info Info Selected
    Cover for items such as mobile phones and bicycles while away from home.
    Optional
    N/A
    Optional
    Cover for items such as mobile phones and bicycles while away from home.

    Read the Product Disclosure Statement (PDS) and Additional Information Guide for full details including limits, exclusions and conditions that apply and the Target Market Determination (TMD) to see if this product is right for you. Go to Home and Contents Insurance Policy Documents.
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    Ways to save on your home insurance

    Want more value from your home and contents insurance? Consider:

    • Flexible excess: Choosing a higher basic excess can lower your premium. Be sure to pick a basic excess you can afford to pay at short notice if you need to make a claim.
    • Pay up front: Pay less for your home insurance when you choose to pay annually.

    Read more about premiums, excesses and claims in the Additional Information Guide.

    Save 10% on home insurance!

    Buy home and contents insurance online today and you’ll save 10%!

    Award-winning insurance

    Mozo Experts Award for Exceptional Value 2022 - Home and Contents Insurance

    We've been awarded the 2022 Mozo Experts Choice Award for Exceptional Value Home & Contents Insurance. This award provides a platform for industry experts to highlight products in the marketplace that they believe offer great value to Australian consumers.

    Canstar 2021 - Innovation Excellence Award

    We’ve been awarded CANSTAR’s 2021 Innovation Excellence Award for our simplified home insurance solution, thanks to our online quote and buy platform.

     
    Finder Green Awards 2022 - Green Insurer of the Year

    For the third year running we’ve been named by finder.com.au as Australia’s Green Insurer of the Year. We're honoured to receive this recognition. A big thank you to our customers, people and partners for helping us enable a more resilient planet. Find out more about our awards.

    Insurance calculators

    Home and contents insurance calculators

    You can use these calculators to estimate roughly how much it would cost to rebuild your home or replace your contents. By providing general information about your home the calculators can provide an estimated value and summary that you can further edit for a more detailed result if you wish.

    Six ways to protect your home from thieves
    Six ways to protect your home from thieves

    Contents insurance can cover the cost of stolen belongings, but it can’t replace items of sentimental value or take away the trauma of a burglary. Proactivity is your best form of defence.

    Four risks to your home, and how to combat them

    Four risks to your home, and how to combat them

    Your home is more than just four walls – it’s a sanctuary for you and your loved ones. And chances are it didn’t come cheap. Understanding the risks your home faces can help you protect it.

    Home and contents insurance frequently asked questions

    What’s covered depends on the type of home insurance you have and your specific policy. Most standard home and contents insurance policies can cover loss or damage of your belongings as well as your home in the event that something goes wrong like:

    • Fire
    • Flood
    • Storm
    • Theft
    • Vandalism
    • Water damage
    • Glass breakage.

    In many cases, you can also add optional extras to your home insurance policy to provide additional coverage. This includes things like portable contents insurance to cover your valuables when you’re away from home and accidental damage.

    Home insurance can cover your building, contents or both.

    Home insurance for your building offers protection by providing cover for the cost of replacing or repairing your house if something goes wrong. Home insurance for your contents can cover the cost of replacing or repairing your belongings due to loss or damage caused by things like fire, theft and storm.

    When you choose a home insurance policy, you and your insurance provider agree on exactly what’s covered by your policy and how much you’ll pay in premiums.

    The cost of home and contents insurance depends on a number of factors, such as:

    • How much cover you choose (the total amount insured)
    • Whether you decide to add any optional cover, such as accidental damage or cover for portable valuables
    • The basic excess you choose (the amount of money you may need to contribute towards the cost of a claim)
    • Your claims history
    • The location of your insured property
    • Characteristics of your home
    • Your payment frequency.

    Read more about premiums, excesses and claims in the relevant Additional Information Guide.

    The easy way to compare home insurance and see how much it may cost you is to get a quote.

    With QBE Home Insurance, carpets and internal blinds are insured under contents cover.

    QBE Home Insurance can provide cover for loss of or damage to your buildings and/or contents caused by events like fire, theft, flood and more. You can upgrade your policy to include accidental damage cover for an extra premium.

    To insure a contents item for an amount higher than the standard policy limit, you need to ask us to list it on your policy as ‘specified contents’. If we agree to list the item, an extra premium may apply for certain things such as jewellery. Cover is provided for contents and ‘specified contents’ when they are at your home address.

    If you have contents cover and own a portable item that you would like to insure away from your home, you can select the Portable Contents option for an additional premium. You can select the cover by choosing certain categories of items with a category limit, or you can list a specific item. If we agree to list a specific item, it will be shown as a ‘specified portable contents’ item on your policy.

    We’ll usually need valuations, receipts or serial numbers as proof of ownership in the event of a claim. To find more information about the limits that apply to the policy, refer to your Certificate of Insurance and the relevant PDS.

    No. To protect your personal valuables away from home, you'll need to add the Portable Contents option. When you add portable contents cover to a home insurance policy, cover is provided for the items you have selected anywhere in Australia and New Zealand, and for up to 90 consecutive days anywhere else in the world.

    Yes, our home insurance policies provide cover for loss or damage caused by flood. For further details, refer to your PDS.

    Yes please. You must tell us if your home will be unoccupied for more than 90 consecutive days.

    Other conditions may apply and you’ll find more information about unoccupied properties in your Certificate of Insurance and the PDS.

    A certificate of currency is a document issued by QBE providing evidence of an insurance policy. It includes details such as the name of the insured(s), the start and end date of the current policy term and the type of cover. Request a copy online or call us on 133 723

    Note: A certificate of currency does not contain premium or payment information.

    If you have buildings cover, QBE Home Insurance provides cover for removal of debris as part of your buildings sum insured if we need to repair, replace or rebuild your home. You need to make sure you’ve allowed for this cost when setting your buildings sum insured.

    You can use the buildings and contents insurance calculators to help you get an estimated replacement value of your home and its contents.

    The Buildings Sum Insured Safeguard benefit is like a safety net. It’s designed to help protect against underinsuring your buildings. Your Certificate of Insurance will confirm if your policy includes the safeguard benefit.

    If it does and we accept a claim that exceeds your buildings sum insured, we can pay up to 30% more than the buildings sum insured shown on your Certificate of Insurance.

    Head to our home insurance claims page to make a claim online or call us 24 hours a day on 133 723.

    This Home insurance is issued and underwritten by QBE Insurance (Australia) Limited (ABN 78 003 191 035, AFSL 239545). Any advice provided is general only and has been prepared without taking into account your objectives, financial situation or needs and may not be right for you. To decide if this product is right for you, please read the Home insurance Product Disclosure Statement (PDS) and the Target Market Determination (TMD).

    Need more help?

    Call us on 133 723

    Mon-Fri 8am-7pm, Sat 8am-1:30pm (AEDT)