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Theft or damage to your home?

  • Prevent further loss or damage and ensure the safety of yourself and those around you
  • Call the police if something was stolen or vandalised, or if required by law
  • Lodge a claim online or call us on 133 723 as soon as possible.

Claim online Call 133 723 (24/7)

How does it all work?
Making a claim is quick and easy. Check out these four easy steps that apply when your QBE policy covers repairs to your home or contents.
Making a claim is quick and easy. Check out these four easy steps that apply when your QBE policy covers repairs to your home or contents.
Making a claim is quick and easy. Check out these four easy steps that apply when your QBE policy covers repairs to your home or contents.
Making a claim is quick and easy. Check out these four easy steps that apply when your QBE policy covers repairs to your home or contents.

Lodging your claim

If you're a QBE Home insurance policyholder, you can lodge a claim online or call 133 723. You'll typically need the following information:

  • Your QBE policy number
  • Details of the incident, including any damage or loss to the building and/or contents
  • Photos of the damage
  • Proof of ownership such as credit card and bank statements, owner's manuals and photos/videos of the items
  • Receipts and invoices for repair work already completed.

Managing your claim

After assessing your claim, we'll let you know what needs to be repaired or replaced. We may appoint a loss adjuster to help determine the extent of the damage and will arrange a convenient time for them to visit.

After determining the extent of your loss, we'll organise to repair/replace your items. For contents claims we may require proof of ownership information such as receipts, owner's manuals and photos/videos for damaged items.

If the cost to repair or replace items exceeds the cover provided by your policy, it's called a 'total loss'. If this happens, then we'll pay out your claim and your cover will end..

Managing repairs

If we accept your claim and repairs are required, we'll provide a qualified builder to make the repairs to the relevant state standards. We'll manage the process and pay the builder directly.

If we don't have a builder with the required qualifications in your area we may require you to gather quotes and send us photos of the damage. We'll help you through this process.

Settling your claim

We want to make sure you're happy with the completed repairs. So we won't finalise your claim until you've confirmed you are satisfied with the repairs.

You may also need to pay an excess before we can close your claim. An excess is the amount of money you have to pay whenever you make a claim, and a number of different types of excesses may apply to your claim. We'll let you know what's applicable when you lodge your claim.

If repairs are required for your claim, you'll usually pay the excess directly to the builder after they're finished. If we've agreed to reimburse losses or if your claim was declared a total loss, we'll deduct the excess from the amount we pay for your claim.

Read the relevant Additional Information Guide for your home insurance policy for more information on premiums, excesses and claims

Frequently Asked Questions

You may have to prove you've suffered a loss covered by your policy before we pay for it. If you're to make a claim under your policy, we may ask for one of the following:

  • Credit cards or bank statements
  • Purchase receipts
  • Instruction manuals and handbooks included with the item
  • Guarantee or warranty certificates
  • Photographs or video of the item/s.
Home and contents insurance can cover your property and possessions in case of fire, storm damage, theft and more. Find out more about our home insurance products.

Read the relevant Product Disclosure Statement (PDS) for full details including limits, exclusions and conditions that apply.
Yes, our standard home insurance policy covers contents damaged or destroyed by flood. For further details, refer to your Certificate of Insurance and the relevant PDS

Need more help?

Call us at 133 723

Mon-Fri 8am-7pm, Sat 8am-1:30pm (AEDT)