6
alt text here

Bike damaged, stolen or in an accident?

  • Prevent further loss or damage and ensure the safety of yourself and those around you
  • If your bike is unrideable or unroadworthy, arrange for it to be towed to the nearest safe place
  • Inform the police if something has been stolen or vandalised, or if required by law
  • Take details of other involved parties and any witnesses
  • We are open Monday to Friday, 9am-6pm AEST (AEDT).

Claim online Call 1300 365 354

How does it all work?
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.

You can:

To lodge your claim, you’ll need:

  • Your QBE policy number
  • Details of what happened
  • Details of other people involved, such as names and contact details of third parties and witnesses.

 

A dedicated claims officer will manage your claim. We may be able to make a decision on your claim if we have all the details or, we’ll let you know if we need to know more.

If your bike is safe to ride, you’ll need to get a quote from your repairer and we’ll help you through the repairs process. We’ll also assign a motor assessor to inspect the damage and help settle your claim.

We’ll tell you if there are any excesses to pay. You can also talk to us if you’re in financial hardship.

We may write off your bike if it’s stolen or, it costs more to repair than its value. Then we’ll pay out your claim after we deduct any excesses, registration fees and premiums that apply.

If we authorise your bike’s repair, you can arrange when to drop it off to your repairer. All repairs we authorise have a guarantee on their quality and workmanship, for as long as you own your bike.

Frequently Asked Questions

After you've lodged your claim, including giving us the details of other involved parties, we'll take care of any issues should they get in touch. Simply refer any calls or correspondence to us.

An excess is the amount you agree to pay towards a claim. More than one excess may apply in some circumstances.

If we decide an accident wasn’t your fault, you may not need to pay an excess. If you do need to pay it, you may need to pay it to the repairer after they fix your bike.

If your bike isn’t damaged, you may still need to pay an excess to QBE for damage to other vehicles or property you cause. Check the Product Disclosure Statement (PDS) for your policy, to see what excesses may apply.

If you’re having financial difficulties and struggling to pay your excess, talk to your claims officer or call us on 133 723.


You'll retain your no claim bonus, if you make no more than one at fault claim during the 12 month period preceding the anniversary of this insurance policy. Your no claim bonus will be adjusted if at the time of the accident, the insured person riding your bike was not named on your insurance schedule, unless named on another motorcycle policy with QBE.

We may allocate a motor assessor (or insurance loss assessor) to assess your bike. They’ll assess the cost of parts and labour to repair or replace the damage on your bike.

Your motor assessor will provide an expert opinion on your bike’s damage or loss, under the guidance of our claims officer. They’ll:

  • Review the circumstances of your claim
  • Assess the damage or loss
  • Help you get a repair or replacement quote
  • Help our claims officer settle your claim.

They’ll make sure the repairer quotes you a suitable repair method to fix it. They’ll also check how practical, safe and economical it is to repair it, compared to paying you the market or agreed value of your bike before the accident.

If the repairs carried out were authorised by us, we'll guarantee the quality of the materials and workmanship for the life of your bike.

Need more help?

Call us on 1300 365 354

Mon-Fri 9am-6pm (AEST/AEDT)