Discover how to make a claim
Car
Discover how to make a claim on your car insurance so you can get your car back on the road.
Home
We’re 100% committed to helping get your home in order, find out how to make a claim on your home insurance.
CTP
If you’ve been injured in an accident caused by a QBE CTP insured vehicle, you can make a claim. QBE is 100% committed to helping you get back on your feet.
Boat
Get your boat back on the water by making a stress-free claim on your QBE boat insurance.
Builders Warranty
Suffered a loss due to building work? Our team is ready to help get your home put right.
Business insurance
Every business faces its own set of risks. But if things do go wrong, we’ll go all out to get your business back on track.
Caravan
Need to make a claim on your caravan insurance? Our team will help to get you back on the open road.
Motorcycle
Find out how to make a claim on your QBE motorcycle insurance so you can get back on the road.
Workers Compensation
If you’ve been injured at work, our team at QBE is here to help you make your claim and get back on track.
Accident and Health
Need to make an Accident & Health claim? We’re here to help. Contact us and our team will help get you back on track.
Third Party
If you believe a QBE customer is at fault for your damage or loss, here’s how we handle the claim process.
The insurance claims process
Most people don’t ever expect they’ll need to make an insurance claim and they may only make a handful of claims in their lifetime, so it’s no surprise many of us aren’t sure how exactly we make a claim.
We take you through the insurance claim process, so you know what to expect, from start to finish.
Confirmation of Claim Transaction
As part of our claims process, customers receive updates about the progress of their claim. These updates may include information about a claim decision, paying a policy excess and settlement.
Would you like a confirmation of your insurance claim?
If you have lodged a claim with us for a (car, home, boat or travel) policy, you can request a confirmation of your insurance claim (a Confirmation of Claim Transaction) and we will provide it after the claim is finalised. It will confirm basic information about your finalised claim.
How can I request a Confirmation of Claim Transaction?
You can request a Confirmation of Claim Transaction by completing the Confirmation of Claim Transaction request form or by contacting our claims team on 133 723