Insurance claim process

Claims explained

When life doesn’t go to plan, for example after an unexpected accident, making a claim against your insurance policy can be the moment you truly experience the benefit of insurance.

Helpful tips for the claims process

Many of us aren’t sure how exactly to make a claim, we’ve identified a number of top tips to help our customers navigate the claims process.

What to do when you make a claim

We understand it’s hard to remember all you need to do during a time of stress, here’s a series of steps explaining what to do at claim time.