Boat damaged, stolen or in an accident?
- Prevent further loss or damage and ensure the safety of yourself and those around you
- Inform the police if something was stolen or vandalised, or if required by law
- Take details of other involved parties and third-party witnesses
- Lodge a claim online or call us on 133 723 as soon as possible.
Lodging your claim
If you're a QBE Boat insurance policyholder, you can lodge a claim online or call 133 723. You'll typically need the following information:
- Your QBE policy number
- Proof of ownership such as receipts, owner's manuals or bank statements
- The name, address, phone number, email address, licence number and insurer of other navigators involved in the accident
- The name and contact details for the owner of the other vessels if not the navigator
- Details of the accident such as the date and time, location, weather conditions at the time
- A police accident number (if applicable).
Managing your claim
To assess your claim we'll investigate the accident and send you a claim form if we need more information. We'll also contact any other parties involved. If you receive any correspondence from other parties, please send it to your claims officer.
If we accept your claim we'll help you through the cash settlement process.
If your vessel was stolen, or the cost of repairs is more than its value, we'll declare it a 'total loss' and pay out your claim.
Assessing your claim
We will ask you to send a quote from a repairer of your choice along with photos of the damage to our claims team. We'll then appoint a Marine Surveyor who may inspect your vessel and will provide us with a report & recommendation on settlement.
Our claims team can help guide you if you have any questions along the way.
Settling your claim
An excess is the amount of money you have to pay whenever you make a claim, and a number of different types of excesses may apply to your claim. We'll let you know what's applicable when you lodge your claim.
When we settle your claim, the excess will be deducted from the amount we pay out for your claim.
Frequently Asked Questions
Your policy covers you whilst you're in Australian waters (within 200 nautical miles of the Australian coast).
Yes, all accidents, claims and infringements must be declared when you take out your policy and on every following renewal.
In certain circumstances, you don't need to pay an excess, including for:
- A vessel that's declared a 'total loss'
- Death or bodily injury cover
- Land towing costs or vessel inspection costs
- 'Legal Liability' cover.
Please refer to your Policy Schedule and the PDS for further information on these circumstances.