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Quotes, sales, claims and customer service

Personal insurance

To find out more about our products, get a quote, buy insurance or update your personal details.

Claims

  • Call our 24-hour claims hotline on 133 723
  • If you arranged your policy through a broker contact them or call us on 1800 023 387
  • For claims information and checklists and to see if you can claim online, go to Claims

Business insurance

We sell business insurance through brokers. Read our guide to finding the right broker.

Claims

  • If you arranged your policy through a broker contact them or call us on 1800 023 387
  • For claims information and checklists go to Business insurance claims

Payments

Please note, we don't accept payments made in person. Payments can be made by phone (133 723), mail, online or at your local Post Office.

Locations

Please note, we don't accept payments at any of our offices. Payments can be made by phone (133 723), mail, online or at your local Post Office.

Financial hardship

  • If you're experiencing financial hardship we'll do our best to help. Find out about the financial hardship process and how to lodge an application

Complaints

  • How to resolve a complaint about our products or services

Media enquiries

Careers