Quotes, sales, claims and customer service
Standard operating hours
Here’s the information you need to find out more about our products, get a quote, buy insurance or update your personal details.
| Standard operating hours | Home, Car, Caravan and Boat Insurance, Small Business Insurance |
CTP Insurance | Motorcycle Insurance |
| Contact details | Call 133 723 Online enquiry Get a quote Contacts by product |
Call 133 723 Contacts by product |
1800 243 464 Contacts by product |
| Monday to Friday | 8am-7pm | 8am-5pm | 8am-7pm |
| Saturdays | 8am-1:30pm (not available for Small Business Insurance) |
8am-1:30pm | 8am-1:30pm |
| Payments can be made 24 hours a day. Please note, we don't accept payments made in person. | Call 133 723 and select option 4. Pay my bill Payments can be made mail, online or at your local post office. |
Call 133 723 and select option 4. Pay my bill |
Call 133 723 and select option 4. Pay my bill |
| Claims Available 24 hours |
Call 133 723 Available 24 hours |
Contacts by product | 1300 365 354 Mon-Fri 9am-6pm |
*all times in Australian Eastern Standard Time or Australian Eastern Daylight Time when applicable.
Business insurance
We sell business insurance in multiple ways. If you’ve bought insurance directly with QBE on our website, please refer to the above contact details.
QBE also partners with brokers to sell a wide variety of insurance products. If you have an existing broker, it’s best to contact them to review your insurance needs or to start a claim. If you’re looking for a broker, read our guide to finding the right broker or explore our range of products.
Claims
- If you arranged your policy through a broker contact them or call us on 1800 023 387
- For claims information and checklists go to Business insurance claims.
Locations
Please note, we don't accept payments at any of our offices. Payments can be made by phone (133 723), mail, online or at your local Post Office.