If you believe a QBE customer is responsible for your damage or loss, here’s how we can help.
Important: This page does not cover Compulsory Third Party (CTP) injury claims. If your enquiry relates to CTP, please call 133 723 and we’ll direct you to the right place.
If our customer hasn’t lodged a claim yet
- We can only progress the matter once our customer has lodged a claim.
- We can’t assess liability until our customer lodges a claim and we confirm they have the appropriate cover and may be liable for the incident.
- You may wish to also notify your own insurer for guidance.
If our customer has lodged a claim
- A QBE Claims Officer will contact you about next steps and any required information.
- If you have’t heard from us, call 1300 383 854 and we’ll connect you to the team.
Legal letters or demands
- If you’ve sent or received a legal letter or demand, call 1300 383 854 as a matter of priority.
- Liability will only be determined after we review the incident and any relevant supporting documents.
Complaints
If you wish to make a complaint or learn about our complaints process, contact:
- Our Customer Care Unit on 1300 650 503 (Mon–Fri, 9am–5pm AET), or
- Email [email protected]