When you live in Australia, you can expect severe weather to hit from time to time. That’s why we’ve pulled together our dedicated weather event pages, including practical guides to help you prepare and recover from these events, along with important contacts and claims information for when it matters most.
If you've been affected
Make sure your loved ones, pets, and neighbours are safe.
For help in an emergency, call State Emergency Services on 132 500 from anywhere in Australia.
For the latest weather updates, listen to your local radio station or visit the Bureau of Meteorology website. You can find other emergency and support contacts at the bottom of this page.
See our weather alerts page for current events. Learn how we're responding, and what to do if you're affected and need to claim.
Need to make a claim?
- Start an online claim or call us on 133 723 as soon as you’re safe and able to do so
- It’s okay if you don’t know your policy's details, simply provide your name and address and we’ll find it for you
- If you purchased your policy from a broker, agent or your financial institution, please contact them directly
Counselling and support for our customers
At QBE, our customers are at the heart of everything we do. That's why we offer free access to counselling through our partnership with Assure Programs. For a confidential session, call 1800 808 374 or visit the Assure website.
We also offer assistance to customers in special circumstances, including financial hardship, family or domestic violence, health conditions, disability, remote living, and more. Contact us and we can work with you to arrange support to suit your needs.
Emergency support contacts and services
Community support services
There are many dedicated community services with extensive experience in helping people in need. Here are a few contacts to consider for support.
- Lifeline or call 13 11 44
- 1800 RESPECT or call 1800 737 732
- Australian Red Cross or call 1800 733 276
- Translating and Interpreting Service (ITS) or call 131 450
- MensLine Australia or call 1300 789 978
- 13YARN or call 13 92 76
- Rural & Remote Mental Health or call 1300 515 951
- Ask Izzy