Liquidation of New Sensation Homes Pty Ltd

On 8 April 2022, WA Insolvency Solutions were appointed as voluntary liquidators of New Sensation Homes Pty Ltd, meeting the criteria for homeowners to make a claim under an insurance policy relating to residential building works.

If you are a homeowner who has entered into a contract with New Sensation Homes Pty Ltd and you have been issued with a Certificate of Insurance for Residential Building Works by QBE, you may be covered.

Please refer to your QBE policy wording for more information regarding coverage under your policy.

Home Indemnity Insurance Residential Builder – WA

Lodge your claim now with QBE

To make a claim, or for a checklist on the details and documents you will need to make your claim, please download the claim form.

Once you have completed the claim form and have all your supporting documentation, please submit your claim via email or post via the details below.

We request that all documentation submitted be a copy as any original documentation received will not be returned.

Email: builderswarrantyclaims@qbe.com
Fax: +61 2 8275 9560
Post: QBE Insurance (Australia) Ltd, GPO Box 4323, Melbourne VIC 3000

For more information

For further information, please contact our team via the following:

Phone: 1300 790 723
Postal: GPO Box 4323, Melbourne VIC 3001
Email: builderswarrantyclaims@qbe.com

WA Insolvency Solutions –Voluntary Liquidators

For any customer or creditor enquiries please contact WA Insolvency Solutions on 08 9463 3000 or wais@wais.com.au.

No contract

Irrespective of whether a Certificate of Insurance has been issued to you by QBE, please note that if you have not entered into a valid written building contract with New Sensation Homes Pty Ltd there is no insurable event to which your QBE policy can respond.

Appliances outstanding claim

If you have paid the final payment under your contract and your appliances have yet to be installed, subject to our assessment of your claim, QBE may supply and install those appliances.

You need to submit a completed and signed claim form to QBE. We also require copies of the following documents to accompany your claim:

• A complete copy of the Building Contract
• Specifications and/or variations specific to appliances, and
• Evidence, such as a receipt or bank statement, confirming final payment was made.

If the final payment for the building works has not yet been made, then you may be eligible to lodge an incomplete works claim with QBE.

Incomplete works claim

If you have signed a contract and works have commenced, you are entitled to make a claim with QBE. As circumstances may vary from one contract to another, a completed and signed claim form for non-completion, accompanied by all necessary documents attached needs to be submitted to QBE.

The following documents are also required at the time of lodging your claim:

• A complete copy of the Building Contract
• Specifications
• Any variations to the contract
• Council approved floor, site, elevation and engineering plans
• Receipts and/or bank statements evidencing all payments made under the contract to the contracting builder
• Photos substantiating the stage of construction at the time your builder ceased construction.
• Contract Balance Reconciliation

Works not yet commenced

If you have signed a contract, but works have not yet commenced, you may be entitled to claim a refund of your deposit paid to your builder under the contract.

Homeowners need to submit a completed and signed claim form to QBE.

Copies of the following documents need to accompany the claim form:

• A complete copy of the Building Contract, and
• Evidence, such as a receipt or bank statement confirming payment of the deposit.

Defects claim

QBE will assess and rectify any claim received for defects if a breach of statutory warranty has occurred, resulting in a loss.

Homeowners need to submit a completed and signed claim form to QBE. We require copies of the following documents to accompany your claim:

• A complete copy of the Building Contract
• Specifications
• Any variations to the contract
• Council approved floor, site, elevation and engineering plans, and
• Evidence, such as a receipt or bank statement confirming that the final payment has been made.

To ensure an accurate assessment of your defect claim, we request that you provide a clear description under Section 8 of the claim form of each item being claimed. Should you have any photos of the items being claimed, please also attach them to your claim form.

Builders

QBE has contacts with preferred Builders in WA and are happy to provide these details to Claimants should you need a builder to continue the works and/or rectify defects.

Question & answers

Q. Do I have to pay an excess?

A. Yes. As with most insurance policies, an excess does apply and in this case the applicable excess is $500.00. This amount is generally deducted at the time of settlement.

Q. I am due to pay the next progress payment. What should I do?

A. You may be obliged to pay for work that has been completed at the time New Sensation Homes Pty Ltd went into liquidation. The amount due, including any surplus, will be established during the claims process. Please seek legal advice before making any further payments as any over payments to a contract could affect any potential settlement of an insurance claim.

Q. Can I get my own quote?

A. If you are lodging a claim, we encourage you to obtain your own quotations as this can speed up the claim process, however QBE is able to recommend some builders and/or supply your details to some builders so that they can contact you directly. A minimum of 2-3 quotations are required for comparison reasons.