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Information on QBE’s response to COVID-19.
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Our Sales and Service centres for Car, Home, Boat, Caravan, Motorcycle and CTP insurance will have some changed opening hours during the upcoming holiday period. Please see the table below for specific hours.
Claims
Our claims service remains unchanged during this period.
Call our 24-hour claims hotline on 133 723
For claims information and checklists and to see if you can claim online, go to Claims.
| Holiday opening hours | Sales and Service for Home, Car, Caravan and Boat Insurance | Sales, Renewals and Service for CTP Insurance | Motorcycle Insurance |
| Thursday 24 December 2020 (Christmas Eve) | 8am - 5pm | 8am - 5pm | 9am - 5pm |
| Friday 25 December 2020 (Christmas Day) | Closed | Closed | Closed |
| Saturday 26 December 2020 (Boxing Day) | Closed | Closed | Closed |
| Monday 28 December 2020 (Boxing Day public holiday) | Closed | Closed | Closed |
| Thursday 31 December 2020 (New Year's Eve) | 8am -5pm | 8am-5pm | 9am-5pm |
| Friday 1 January 2021 (New Year's Day) | Closed | Closed | Closed |
| Tuesday 26 January 2020 (Australia Day) | Closed | Closed | Closed |
*All times in Australian Eastern Daylight Time
We’d like to wish all our customers a happy and safe festive period.