Supporting our customers through extreme weather events
While we hope extreme weather doesn’t impact anyone over the holiday period, we’re ready to assist if it does.
Our team is prepared to help customers lodge claims quickly and efficiently.
If you need to make a claim, please contact us as soon as you’re safe and able to do so. Our assessors and tradespeople can only enter affected areas when emergency services declare it’s safe to do so. However, notifying us of your claim as soon as possible helps us start the claims process early so we can get you back on your feet sooner.
How to claim
- If you’re insured directly with QBE, call us on 133 QBE (133 723) or lodge your claim online. If you don’t know or are unable to access your policy details, we can locate them with your name and address.
- If your policy is through an intermediary or financial institution, please contact them to lodge your claim.
Most importantly, we want you and your family to be safe. Contact us immediately for urgent ‘make safe’ repairs, temporary accommodation or emergency cash payments, and make sure you follow the advice of local authorities.
Helpful reminders
- Follow emergency services advice and only return to your property when authorities confirm it’s safe.
- Avoid dangerous areas – never drive through floodwaters and stay clear of unstable trees, buildings, or fallen power lines.
- Check electrical safety – don’t switch on appliances or lights until an electrician confirms it’s safe.
- Watch for hazards such as displaced wildlife or debris.
- Document the damage – take photos or videos to support your claim and speed up processing.
- Dispose of unsafe items that pose health risks, but keep photos and, if safe, a sample for your claim.
- Don’t drive unsafe vehicles, especially if waterlogged or with smashed windscreens or damaged indicators.
- Beware of scammers – always contact us first to ensure repairs are authorised and guaranteed.
More information
Visit the below pages for further resources, weather alerts, and information on what to do during extreme weather events.