Current events
We’re working hard to support our customers impacted by recent extreme weather across Australia. Find out how we’re responding, including what to do if you’re affected and need to claim on our weather alerts page. Or follow us on Facebook for updates.
For the latest weather updates listen to your local radio station or visit the Bureau of Meteorology’s website. You can also find more information and support using the government and emergency services sources at the bottom of this page.
Following an event
Most importantly, we want you and your family to be safe.
- Always follow the advice and direction of emergency services representatives – for general help, call the SES on 132 500 and in an emergency dial 000
- Contact us straight away if you’re in urgent need of 'make safe' repairs, temporary accommodation or emergency cash payments
- Take photographs of any damage before cleaning up, to help support your claim
- Discard damaged goods that may pose a health risk
- Be cautious around electrical items and power lines that may have been affected
- Never drive a vehicle you believe may be unsafe, particularly if its windscreen is smashed, indicators are damaged, or it has been waterlogged
- Never attempt to drive through flood-affected areas
- Be careful around trees and buildings which may become unstable
- Be aware of scammers offering assistance with claims or repairs – contact us first to ensure any works are authorised and completed by a reputable company that guarantees its work.
Need to make a claim?
If you need to claim after an extreme weather event or natural disaster, please start an online claim or call us on 133 QBE (133 723) as soon as you’re safe and able to do so. This will speed up the claims process so we can get you back on your feet sooner.
It's okay if you don’t know your policy details, simply provide your name and address and we’ll find it for you.
If you purchased your policy from an intermediary or your financial institution, please contact them directly.
We're here for you
When you live in Australia, you can expect severe weather to hit from time to time. That’s why we’ve pulled together a range of practical guides to help you prepare and recover from these events, along with important contacts and claims information for when it matters most.
Whatever the weather brings, we’re ready to help you through it.
Check your insurance policy cover
One of the most critical parts of extreme weather preparation is considering insurance protection and the role it may play in getting you back to normal if your home, business or assets are damaged or destroyed after an event. It’s especially important to think about if you are in an area prone to bushfire, severe storms or cyclones.
If you have insurance, make sure you have a clear understanding of exactly how and when you’re covered to make sure your levels of cover are right for you.
For full details about what is and isn’t covered, check your Product Disclosure Statement (PDS), Policy Schedule or Certificate of Insurance.