Australia Pacific Operations Board

Portrait of Mark Joiner

Mark Joiner

Independent Non-Executive Chairperson

Mark has more than 30 years of international and Australian top tier business experience.

Throughout his career, Mark has served as Executive Director of Finance for National Australia Bank Group, Chief Financial Officer and Head of Strategy and Mergers and Acquisitions for Citigroup’s global wealth management business in New York, Senior Vice President of Corporate Development at Boston Consulting Group and Associate Director of Australian Ratings (now Standard & Poor’s). Mark has also held directorships at Clydesdale Bank Plc, Boston Consulting Group and JBWere.

Mark holds an MBA with distinction from the Melbourne Business School and is a member of the Institute of Chartered Accountants (England and Wales).

In addition to chairing the QBE Australia Pacific Operations (AUSPAC) Board, Mark chairs the Nominations Committee.

Portrait of Kathleen Bailey-Lord

Kathleen Bailey Lord

Independent Non-Executive Director

Kathleen was appointed as a non-executive director in March 2015. Kathleen chairs the AUSPAC HR and Remuneration Committee and is a member of all other board committees. An experienced company director, Kathleen is an Australian Institute of Company Directors (AICD) Fellow and AICD Technology Governance & Innovation Advisory Panel Member. Currently, she serves on the boards of Melbourne Water Corporation and Monash College.

Kathleen enjoyed a diverse senior executive career that spanned financial services (ANZ Bank, Fordham group), technology (IBM), professional services and marketing/media (PMP). An optimist, Kathleen believes the combination of people and technology can transform the world for the benefit of all. She cares deeply about the implications for business and society and encourages all business leaders to lean in to the complexity and ambiguity of our age and actively craft our collective future.

Kathleen chairs the Transformation & Technology Committee and the People and Remuneration Committee.

Portrait of John Gilbert

John Gilbert

Independent Non-Executive Director

John Gilbert has extensive experience in the financial services sector. He is a former Director of ECU Ltd, former Managing Director of MyState Limited and is a former Chief Executive Officer of Cuscal Limited.

John chairs the Australia Pacific Board Risk and Capital Committee.

Portrait of Ming Long

Ming Long

Independent Non-Executive Director

Ming has more than 25 years experience in financial management and senior executive experience in property investment, commercial and residential development, media, and funds management. She held senior executive positions including CEO and CFO positions in real estate leading both listed and unlisted entities through challenging markets and uncertain economic environments.

Ming is currently Chair of AMP Funds Management Limited, Deputy Chair at Diversity Council of Australia, a non-executive director of Chartered Accountants of Australia & New Zealand, and serves as an advisory board member of YBF Fintech Hub. She has previously served as a Non-Executive Director of the Property Council of Australia, a Member of the Finance and Audit Committee at Sydney University, an Executive Director of Investa Funds Management, and Managing Director of Investa Property Group Holdings.

Ming is a Fellow Chartered Accountant, a Fellow of Finsia, and a Graduate of the Australian Institute of Company Directors. She holds a Bachelor of Economics and Laws from Sydney University and an MBA from University of Technology, Sydney.

Ming chairs the Board Audit Committee.

Portrait of Helen Nott

Helen Nott

Independent Non-Executive Director

Helen is an experienced company director, passionate about customers, the smart use of data, innovation and the community. She is currently non-executive director and vice-president of Paralympic Australia and non-executive director of Healthdirect Australia.

Helen has previously held senior leadership roles at Insurance Australia Group and at QBE Australia and New Zealand. Always looking over the horizon, Helen created businesses and opportunities to meet emerging customer needs. Prior to this, Helen spent many years in leading advisory roles, such as with Booz Allen Hamilton (now Strategy&), PwC Corporate Finance and with CSIRO Mathematics and Information Sciences (now Data61).

Helen has a Bachelor of Science Hons I (Mathematics), a PhD in Engineering (Optimisation) and is a Graduate of the Australian Institute of Company Directors.

Helen chairs the Investment Committee.


Chris Killourhy

Chief Financial Officer

Chris has close to 20 years of industry experience and a strong background in actuarial, economics, governance, technical pricing, capital modelling and senior management. He was appointed as Interim Chief Financial Officer for the Australia and New Zealand business in 2018.

Chris joined QBE in 2017 as Chief Actuarial Officer, where he led business planning, quarterly valuation, independent validation of Economic Capital Model, technical pricing and actuarial and statistical insights. Prior to this, Chris was the Chief Actuary at Equator Re – the entity responsible for managing the QBE Group’s risk appetite and capital.

Chris has worked for global insurance and consulting companies internationally and in Australia. He is a member of the QBE Group Actuarial Leadership team and of actuary institutions around the world.

melanie willis

Melanie Willis

Independent Non-Executive Director

Melanie has extensive experience in corporate finance, strategy, innovation, and investments both in executive and non-executive roles across a number of sectors. These include financial services, infrastructure, property, investment management, technology and retail. 

With significant board level experience in both local and international businesses, Melanie currently chairs the Risk Committee at Challenger, Audit and Risk at Southern Cross, and Remuneration and Audit at PayPal Australia.

Melanie’s experience as a director includes growing companies through acquisition and offshore expansion, building new revenue streams, and transitioning businesses facing disruption into customer-led expansion by building out multi channels, platforms and adopting new technologies. She is also a board member at Chief Executive Women and chairs the education committee for the 30% Club. 

With a strong passion for the start-up community, Melanie acts as adviser, advocate and investor for a number of ventures, including Sendle and Noahface. As former CEO at NRMA Investments, Melanie was responsible for the company’s core $600 million investment portfolio and commercial businesses, Thrifty, Travel and Holiday Parks. Previously she held senior executive roles at Deutsche Bank and Bankers Trust.

David Curran

David Curran

Independent Non-Executive Director

David has over 30 years’ experience within the IT and financial services sectors. As the former Group Chief Information Officer of Westpac, David was responsible for the technology strategy, execution and operations for the group. He was also responsible for the implementation of a number of major transformation projects, including the Group’s Customer Service Hub, and an infrastructure and operations initiative that facilitated migrating Westpac’s technology capabilities to the cloud.

Under David’s leadership, the stability and efficiency of Westpac’s underlying technology infrastructure was materially strengthened, leading to improvements in productivity and risk management.

Prior to joining Westpac, David spent 10 years in senior technology roles at the Commonwealth Bank of Australia (CBA), including a role as core banking modernisation Executive General Manager, leading a team of 1,400 people over five years in the bank’s quest to transform its core technology platform. 

David is a strong advocate for culture and ways of working, including the introduction of agile methodologies.