Chief Executive Officer
Vivek joined QBE in February 2018 in the role of CEO, Australian & New Zealand Operations.
Before joining QBE, Vivek was inaugural CEO and MD of icare, the NSW Government AUD$32 billion public financial corporation managing the state’s insurance and care schemes.
Vivek has more than 20 years’ experience in the insurance and management consulting sectors. Vivek was previously the CEO of Wesfarmers Insurance in Australia, where he was responsible for leading the multi-brand, multi-channel insurer through a significant transformation journey. He has also co-led McKinsey & Co’s Asia Pacific Restructuring & Transformation practice.
Chief Customer Officer, Commercial Lines
Jason has more than 25 years’ experience in the general insurance industry, holding a variety of roles across Australia covering underwriting, distribution and senior management. The Commercial Lines business unit supports our commercial customers and partners through the specialist teams of Sales & Relationship Management, Commercial Underwriting, Specialty, SME, People Risk, and Elders Insurance.
Chief Customer Officer, New Zealand & Pacific
Andrew started his insurance career over 30 years ago in the UK and has spent time in both general and life insurance in both the UK and Australia. Andrew has held senior management roles across operations, distribution and human resources in organisations including CommInsure, Commonwealth Bank and Westpac. Andrew joined QBE in 2010 as Regional Manager, Elders Insurance and following this was promoted to the role of General Manager and Managing Director for Elders Insurance, based in Adelaide South Australia.
Most recently Andrew was appointed to the new role of Chief Customer Officer, New Zealand & Pacific, for QBE Insurance. This role, which started on 1 January 2019, means that Andrew has the overall responsibility for seven of QBE’s country operations including Fiji; French Polynesia; New Caledonia; Papua New Guinea; Solomon Islands; Vanuatu and New Zealand. The QBE New Zealand and Pacific Operations form part of AUSPAC.
Andrew is a graduate of the Australian Institute of Company Directors.
Chief Customer Officer, Personal Lines
Frank brings a wealth of knowledge and experience to QBE from more than three decades in financial services spanning insurance, investment banking and chartered accounting.
Frank is known for his excellence in leadership and people management and brings a passion for inspiring others and developing strong performers.
Before joining QBE in November 2018, Frank held a number of senior leadership roles across the industry including CEO of Youi Insurance (Australia and New Zealand), CFO & COO of Berkshire Hathaway Speciality Insurance (Australia and New Zealand), CFO of Insurance Australia Group’s direct insurance business (NRMA) and earlier as the CFO and Head of Business Development & Strategy (Asia).
Frank spent his early career working in investment banking, including time with UBS Australia as a successful insurance equity analyst.
Frank is currently a Director of not-for-profit organisation Out for Australia.
Chief HR Officer
With 23 years’ experience in financial services covering central banking, investment consulting, investment management and general insurance, Eleanor is passionate about driving value creation through talent, and building a great place to work for our biggest asset – our people.
Eleanor joined QBE’s Investment Team in 2015 after 11 years at Insurance Australia Group where she held several senior business roles, covering end-to-end investment management and running an online insurance business.
Eleanor holds a Bachelor of Economics with First Class Honours from the University of Western Australia and a Master of Economics from the Australian National University. She is also a GAICD.
Chief Claims Officer
Jon has more than 25 years’ experience within the Australian insurance industry, including senior positions in claims, underwriting, distribution and general management.
Jon joined Elders Insurance in 2002 to establish the company’s national claims capability. Promoted to GM Insurance Operations in 2005 he led the integration of Elders Insurance into QBE after its acquisition in 2009. Appointed General Manager Elders Insurance in late 2011 Jon has delivered strong results and the business has won a number of awards, including the Roy Morgan Business Insurer of the Year.
Jon is a director of several industry boards, including the Australian and New Zealand Institute of Insurance and Finance.
Chief Risk Officer
Jonathan has over 25 years of experience in the insurance and reinsurance markets, having worked in the UK and London markets, Bermuda and more recently Australia. Jonathan joined QBE in 2013 as Chief Risk Officer of Equator Re and was appointed Group Head of Risk in April 2017.
He assumed the CRO role for Australia and New Zealand in December 2018.
Jonathan has previously worked for Marsh and Aon both in a management capacity and providing risk related consulting services as well as in AIG’s risk management group. Jonathan is a Fellow of the Institute of Risk Management and is a member of the global Risk Leadership Team at QBE.
Fiona Hayes-St Clair
Chief Strategy Officer
Fiona is a strategist with 20 years of experience and a passion for customer-centric strategy that delivers commercial results.
With industry experience across the globe, Fiona joined QBE in 2018 and is responsible for its corporate and Insurtech strategies – driving opportunities across Australia and New Zealand to deliver profitable growth.
Prior to QBE, Fiona was General Manager Consumer & Wealth Strategy at National Australia Bank where she helped develop strategies to innovate customer experience, distribution and growth strategies for consumer banking and wealth management products and services. Fiona began her career as a strategy consultant at Booz & Company (now Strategy&) where as a Partner she led the Insurance practice in Australia and NZ.
Fiona has an acute interest in the revolution in customer experience and distribution models brought about by digitisation, and has authored intellectual capital and a number of whitepapers on this topic.
Chief Financial Officer
Chris has close to 20 years of industry experience and a strong background in actuarial, economics, governance, technical pricing, capital modelling and senior management. He was appointed as Interim Chief Financial Officer for the Australia and New Zealand business in 2018.
Chris joined QBE in 2017 as Chief Actuarial Officer, where he led business planning, quarterly valuation, independent validation of Economic Capital Model, technical pricing and actuarial and statistical insights. Prior to this, Chris was the Chief Actuary at Equator Re – the entity responsible for managing the QBE Group’s risk appetite and capital.
Chris has worked for global insurance and consulting companies internationally and in Australia. He is a member of the QBE Group Actuarial Leadership team and of actuary institutions around the world.
Chief Underwriting Officer
Declan Moore was appointed Chief Underwriting Officer, QBE Australia & New Zealand in August 2016. He has 25 years of insurance experience, with six years at QBE Australia as Head of Actuarial Pricing and then as Operations Manager NSW/ACT where he managed the Underwriting, Finance, and support functions. Declan re-joined the QBE Group in 2011 and prior to his current role, was appointed Group Chief Actuary in 2012.Declan has previously worked as a general insurance consultant for Trowbridge Consulting in Sydney and Towers Watson in Dublin.
Chief Operating Officer
Renée has more than 27 years’ experience as a transformational and strategic operational leader across complex service businesses in Australia, Europe and New Zealand.
With a proven background in leading customer-centric culture transformation and creating effective risk frameworks, Renée is dedicated to improving business capabilities to deliver outstanding results for customers.
Renée joined QBE in 2018 and is responsible for business operations, business transformation, data, information technology and the operations strategy for Australia and New Zealand.
Renée is also a director at Swinburne University Council and an esteemed business mentor.
Chief Customer Officer, Credit Lines
Chief Executive Officer, QBE LMI
Phil is a senior executive with a deep understanding of the insurance, credit risk and the property market, gained from more than 20 years’ experience in management consulting and leadership roles.
Since joining QBE in 2006, Phil has held a variety of senior leadership positions including Head of Strategy and Distribution, Head of Financial Institution General Insurance, Head of Capital Markets and Structured Transactions and Principal New Business Ventures.
Before joining QBE, Phil spent ten years as a management consultant working across Asia, Europe, Africa and Australia and spent a significant part of his career specialising in the UK commercial property market.
Phil is also Director of QBE Mortgage Insurance (Asia) Limited.