Interim Managing Director, Australia
Frank brings a wealth of knowledge and experience to QBE from more than three decades in financial services spanning insurance, investment banking and chartered accounting.
Frank is known for his excellence in leadership and people management and brings a passion for inspiring others and developing strong performers.
Before joining QBE in November 2018, Frank held a number of senior leadership roles across the industry including CEO of Youi Insurance (Australia and New Zealand), CFO & COO of Berkshire Hathaway Speciality Insurance (Australia and New Zealand), CFO of Insurance Australia Group’s direct insurance business (NRMA) and earlier as the CFO and Head of Business Development & Strategy (Asia).
Frank spent his early career working in investment banking, including time with UBS Australia as a successful insurance equity analyst.
Frank is currently a Director of not-for-profit organisation Out for Australia.
Chief Customer Officer, Commercial Lines
Jason has more than 25 years’ experience in the general insurance industry, holding a variety of roles across Australia covering underwriting, distribution and senior management. The Commercial Lines business unit supports our commercial customers and partners through the specialist teams of Sales & Relationship Management, Commercial Underwriting, Specialty, SME, People Risk, and Elders Insurance.
Interim Chief Customer Officer, Personal Lines
With 23 years’ experience in financial services covering central banking, investment consulting, investment management and general insurance, Eleanor is passionate about driving value creation through talent, and building a great place to work for our biggest asset – our people.
Eleanor joined QBE’s Investment Team in 2015 after 11 years at Insurance Australia Group where she held several senior business roles, covering end-to-end investment management and running an online insurance business.
Eleanor holds a Bachelor of Economics with First Class Honours from the University of Western Australia and a Master of Economics from the Australian National University. She is also a GAICD.
Chief Claims Officer
Jon has more than 25 years’ experience within the Australian insurance industry, including senior positions in claims, underwriting, distribution and general management.
Jon joined Elders Insurance in 2002 to establish the company’s national claims capability. Promoted to GM Insurance Operations in 2005 he led the integration of Elders Insurance into QBE after its acquisition in 2009. Appointed General Manager Elders Insurance in late 2011 Jon has delivered strong results and the business has won a number of awards, including the Roy Morgan Business Insurer of the Year.
Jon is a director of several industry boards, including the Australian and New Zealand Institute of Insurance and Finance.
Chief Information Officer
Mark joined QBE in 2018, bringing with him a wealth of experience as a senior technology leader in financial services. He has an inclusive leadership style and the ability to define and articulate complex technology strategy in a simple way that engages individuals through change.
Before joining QBE, Mark was recognised as the Australian CIO of the year in 2016, the Australian Financial Services CIO of the year in 2017, and was recognised as one of Australia’s outstanding 50 LGBTI leaders in 2018.
Mark holds a Master of Entrepreneurship and Innovation from Swinburne University and is a GAICD.
Chief Risk Officer
Jonathan has over 25 years of experience in the insurance and reinsurance markets, having worked in the UK and London markets, Bermuda and more recently Australia. Jonathan joined QBE in 2013 as Chief Risk Officer of Equator Re and was appointed Group Head of Risk in April 2017.
He assumed the CRO role for Australia and New Zealand in December 2018.
Jonathan has previously worked for Marsh and Aon both in a management capacity and providing risk related consulting services as well as in AIG’s risk management group. Jonathan is a Fellow of the Institute of Risk Management and is a member of the global Risk Leadership Team at QBE.
Fiona Hayes-St Clair
Chief Strategy and Transformation Officer
Fiona is a strategist with 20 years of experience and a passion for customer-centric strategy that delivers commercial results.
With industry experience across the globe, Fiona joined QBE in 2018 and is responsible for setting the strategy, enhancing customer centricity and guiding the transformation agenda for QBE’s Australia Pacific division.
Prior to QBE, Fiona was General Manager Consumer & Wealth Strategy at National Australia Bank where she helped develop strategies to innovate customer experience, distribution and growth strategies for consumer banking and wealth management products and services. Fiona began her career as a strategy consultant at Booz & Company (now Strategy&) where as a Partner she led the Insurance practice in Australia and NZ.
Fiona has an acute interest in the revolution in customer experience and business models brought about by digitisation, and has authored intellectual capital and a number of whitepapers on this topic.
Chief Financial Officer
Chris has close to 20 years of industry experience and a strong background in actuarial, economics, governance, technical pricing, capital modelling and senior management. He was appointed as Interim Chief Financial Officer for the Australia and New Zealand business in 2018.
Chris joined QBE in 2017 as Chief Actuarial Officer, where he led business planning, quarterly valuation, independent validation of Economic Capital Model, technical pricing and actuarial and statistical insights. Prior to this, Chris was the Chief Actuary at Equator Re – the entity responsible for managing the QBE Group’s risk appetite and capital.
Chris has worked for global insurance and consulting companies internationally and in Australia. He is a member of the QBE Group Actuarial Leadership team and of actuary institutions around the world.
Chief Underwriting Officer
Phuong joins us from IAG, where he has been for the past 10 years in senior roles spanning underwriting, portfolio management, agencies & broker distribution. Most recently, he was Executive General Manager, Business Distribution, based in Sydney. Prior to this he held positions with AIG and Munich RE.
Phuong holds a Bachelors degree in Chemical Engineering and Commerce and is a Fellow member of ANZIIF.
Phuong will be continuing Declan and Chris’ work on our journey to everyday brilliance - shaping strategy to ensure that we are delivering products that meet current and emerging customer needs, while maintaining our financial position by delivering best practice underwriting and managing risk. Phuong’s industry experience is complemented by a strong entrepreneurial drive. He successfully launched a number of start-ups during his time with IAG and we look forward to his contribution to the ongoing evolution of our product design, portfolio management and underwriting discipline.
CEO & Chief Customer Officer, New Zealand & Pacific
Declan Moore was appointed CEO & Chief Customer Officer, QBE New Zealand & Pacific in August 2019. He has 25 years of insurance experience, with six years at QBE Australia as Head of Actuarial Pricing and then as Operations Manager NSW/ACT where he managed the Underwriting, Finance, and support functions. Declan re-joined the QBE Group in 2011 and prior to his current role, was appointed Group Chief Actuary in 2012 and Chief Underwriting Officer in 2016.
Declan has previously worked as a general insurance consultant for Trowbridge Consulting in Sydney and Towers Watson in Dublin.
Interim Chief HR Officer
Shiona joined QBE in January 2020, bringing 20 years of broad industry experience in human resources, organisational transformation, change management and people strategy. Her experience spans consumer goods, construction, aviation and agriculture having previously worked for companies including PepsiCo, Foster’s Group, Boral and Ansett Airlines. Shiona is passionate about organisations which place their employees at the heart of delivering positive customer experiences. She holds a Bachelor of Commerce from the University of Queensland, a Master of Commerce with Honours from the University of Melbourne and more recently completed the Advanced Human Resources Executive Program at the Michigan Ross School of Business.
Chief Customer Officer, Credit Lines
Chief Executive Officer, QBE LMI
Phil is a senior executive with a deep understanding of the insurance, credit risk and the property market, gained from more than 20 years’ experience in management consulting and leadership roles.
Since joining QBE in 2006, Phil has held a variety of senior leadership positions including Head of Strategy and Distribution, Head of Financial Institution General Insurance, Head of Capital Markets and Structured Transactions and Principal New Business Ventures.
Before joining QBE, Phil spent ten years as a management consultant working across Asia, Europe, Africa and Australia and spent a significant part of his career specialising in the UK commercial property market.
Phil is also Director of QBE Mortgage Insurance (Asia) Limited.