Where could a career in insurance take you?

QBE is an international insurer and reinsurer offering a diverse portfolio of commercial, personal and specialty products, as well as risk management solutions. We employ a team of more than 11,000 people, in 27 countries around the world.

We’re looking for people with a range of life experiences to join our growing team of Workers Compensation Case Managers to support this part of our business. In this role, you’ll have the opportunity to make a real impact by supporting our customers through their challenging times and help people return to health and work. You will be the key point of contact for a range of stakeholders including injured workers, their employers, doctors, and other medical professionals, seeking the best possible outcome for everyone involved.

If you have experience working in a fast-paced customer centric service, with strong communications skills and can demonstrate empathy and resilience in sensitive situations, you could be just the type of person we’re looking for.

Experience in insurance isn’t necessary as we offer a comprehensive New Starter Program with ongoing support to build your skills and grow a successful career in insurance. We offer a competitive salary and bonus, and our hybrid working model means you can enjoy a great work/life balance with a mix of working at home and in the office.

If you have any questions about a role, please contact recruitment@qbe.com

Learn more about a career at QBE

You’re more than your work and QBE is more than a workplace. We’re here to provide the things you need to enjoy a purposeful career and live your best life. We offer a competitive salary and bonus, as well as a range of benefits to help you build resilience and thrive at your best. These include:

  • Competitive salary and bonus
  • Hybrid working – a mix of working from home and in the office to enhance your work/life balance
  • ‘Thriving at Our Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
  • Flexible leave options including 12 weeks’ gender-equal parental leave for all new parents, purchased leave, study leave and flexible leave for life’s important moments.
  • Insurance and superannuation benefits including income protection insurance and reimbursed Death and Total Permanent Disability insurance premiums, and matched super contributions
  • Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners.

Learn more about our employee benefits

Changing careers can be daunting. Whether you have previous experience or you’re new to the workers compensation industry, our comprehensive New Starter Program will set you up for success and help you thrive in your new career with us. This begins from the very first day of your employment, giving you support and confidence to grow your skills and progress your career over four proficiency levels, from Foundational to Intermediate, Advanced and Expert.

QBE’s hybrid working model empowers you to make the most of your day, wherever you are. The first four weeks of our New Starter Program are focused on establishing a solid foundation for success, so during these four weeks you’ll need to attend the office regularly. After this, you’ll work in a hybrid way with three days working from home and two days in the office, giving you just the right balance to further embed your learning and continue building connections, while enjoying a great work/life balance.

We’re looking for people from a diverse range of backgrounds to join our growing claims teams. If you’ve worked in a customer-oriented role and can demonstrate empathy and resilience in sensitive situations, you could be a great fit for one of our roles – especially if you have a background in allied health or have been working in fast-paced customer-oriented environment. Our New Starter Program will give you the training and ongoing support needed to build a successful career in insurance.

We recognise the value of diverse perspectives and experience, and welcome people of all genders, ages, nationalities, ethnicity, sexual orientations, personalities and perspectives to apply. We’re committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with accessibility requirements, alternative work arrangements or you would like to connect with one of our networks such as QBE Pride or the QBE Reconciliation Action Plan (RAP) Committee please contact us at recruitment@qbe.com