Claims is where our promise to our customers comes to life it’s the moment of truth for us. By providing empathetic, efficient and consistent service, we can deliver world-class outcomes for our customers, partners and community.
Our claims team is structured into teams that manage:
- Short Tail (Motor and Home)
- People Risk (Workers Compensation)
- Casualty and Specialty (Accident and Health, Specialty products)
And supported by Claims Strategy and Performance and Governance teams.
Some of the roles you will find in Claims:
A key part of our strategy is to become number one in Commercial Lines and innovate in SME. To achieve this, we have grouped together our Commercial, Specialty and SME customers to deliver products and services via our partners to meet their needs and exceed expectations.
The structure of our Commercial Lines team include:
- Sales and Relationship Management
- Commercial Underwriting
- SME (Small to Medium Enterprise)
- People Risk
- Business Optimisation
Some of the roles you will find in Commercial Lines:
Business Process Manager
Customer Enablement Lead
Credit Lines’ role in the business is to maintain and protect our presence in both Lenders’ Mortgage Insurance (LMI) and Credit and Surety businesses. The team is structured to provide clear accountability across relationship management, underwriting and claims. The Credit and Surety team remain a separate end-to-end business, as part of the existing global operating model.
Some of the roles you will find in Credit Lines:
Credit Quality Assurance Analyst
LMI Claims Assessor
Regional Partnership Manager
Finance, Actuarial and Legal (FAL)
The Finance, Actuarial and Legal team provides high-quality professional services to the business including accounting, financial reporting and insights, technical pricing and legal advice to support our strategy.
Some of the roles you will find in Finance, Actuarial and Legal:
Finance Business Partner
Legal and Governance Counsel
The HR team’s purpose is to make QBE a better and more successful organisation by unlocking the potential of our people, for today and tomorrow. Our commitment is to lead and role model as custodians of the QBE DNA.
The structure of our Human Resources team include:
- Business Partners
- Organisational Development
- Employee Experience
- Diversity, Inclusion and Wellbeing
- Employee Relations
Some of the roles you will find in Human Resources:
Human Resources Business Partner
Learning and Career Development Consultant
Talent Acquisition Partner
A key part of our strategy is to build strength in our Personal Lines (PL) insurance business. To help us achieve this we have simplified and reorganised all personal / consumer products into this business unit. We will develop and maintain select Personal Lines partnerships with Financial Services and other affinity organisations and focus on CTP and Motor Trades to deliver effective, streamlined and profitable underwriting; as well as targeted and sustainable growth and profitable performance of Personal Lines products.
Some of the roles you will find in Personal Lines:
Sales and Service Consultant
Business Support Officer
Risk supports the identification, monitoring and assessment of major risks and ensuring adherence to relevant regulations. The Risk team includes a dedicated risk team, capital modelling team, compliance team, government relations team, and financial crime team.
Some of the roles you will find in Risk:
Cyber Risk Manager
Financial Crime Intelligence Analyst
Strategy and Transformation
The Strategy and Transformation team’s role in the business is to lead the overall strategy for our division and embed the voice of customer into our strategic decision making. By bringing together the Customer Insights team, Customer Relations team and the Customer Advocacy function, we have an exciting opportunity to connect external trends and customer insights (from complaints, NPS and research), with our decision-making to improve the value and impact of our customer and partner propositions.
Additional areas within the Strategy and Transformation team include:
Data and Analytics: World class analytics and insights driven from data and research, to inform, improve and execute on three important pillars of QBE’s strategy: customer focus, strength and simplicity.
Digital and Customer Transformation: Our end-to-end Human-Centered Design (HCD) process transformation centre of excellence, delivering design and implementation of Customer Experience (CX), User Experience (UX) and partner/ customer experience to deliver improved customer and employee engagement.
Marketing: Effectively positioning QBE as the insurer of choice for our key business partners and customers through effective communication of our brand and value proposition through advertising, product campaigns, social media, content, sponsorship and events.
Transformation: Our enterprise project management office that will lead, govern, support, resource and standardise all our projects and processes to best practice, driving efficiencies, reducing waste, increasing project speed and delivering effective change.
Some of the roles you will find in Strategy and Transformation:
Senior Business Analyst
Dispute Resolution Specialist
Editorial and Content Lead
Technology is critical to QBE’s success. It enables us to do our jobs, to manage our customers and ultimately to achieve our ambition. Modernisation is one of four key pillars of QBE’s strategic priorities. The IT modernisation program is our vehicle to accelerate transformation of our technology estate, reduce operational risk, become more efficient and transform the way we work not only for the business - but for our customers.
Across QBE we have a global Group Technology Services function as well as location-specific Technology Services business units including the Australia Pacific (AUSPAC) Technology Services team.
Some of the roles you will find in Technology:
Head of Technology
Senior Solution Designer
Application Delivery Lead
Onsite Support Engineer
The Chief Underwriting Office (CUO) includes the key areas of National Product Management, Reinsurance, Risk Solutions, Underwriting Governance, Performance and Disclosure.
Together, this team helps to shape AUSPACs underwriting strategy and deliver product offerings that meet customer needs and enable sustainable growth.
Some of the roles you will find in Underwriting:
National Product Specialist
Disclosure Support Specialist