Need to claim?
If you are self-insured or have access to a Group Policy, here’s what you need to know:
- If you are experiencing or have experienced an illness or injury resulting in taking time off work, you may be able to make a loss of income claim
- Travelling and need emergency assistance? Contact Healix on +61 2 4217 7646 or email: [email protected]
- Travelling and need to report a loss? You can wait until you’re safely home first
- You may be able to make a claim if you’re an expatriate overseas
- Contact your employer, broker, or our Claims Team for help to lodge your claim.
Our product suite
Group Personal Accident and Sickness insurance
Provides group cover for companies or common interest groups of all sizes.
Individual Personal Accident and Sickness insurance
Tailored protection for individuals or self-employed people of any trade in the event of an injury or sickness. It may cover your working hours or provide 24-hour a day protection.
Corporate Travel insurance
Provides protection while travelling on company business anywhere in the world.
Expatriate Medical insurance
Provides protection to people domiciled outside of Australia for a period in excess of 90 days.
Journey insurance
Cover for you or your people if injured while travelling between work and home.
Customer-focused claims handling and 24/7 emergency assistance
If you have expatriate or corporate travel cover, our emergency assistance team is on call 24/7 to help. If you’re injured, get sick or find your travel plans in chaos, we’re just a phone call away.
We have longstanding relationships with emergency assistance partners who are carefully selected. They’ll deliver high-quality care and advice, in the time-critical period after an unforeseen event.
We have a dedicated Accident and Health claims team on your side, plus a streamlined claims process should you need to make a claim. That includes:
- A specialist Accident and Health claims officer to manage your claim
- Acknowledgement of your claim within two business days of receiving it
- Payment within five business days once we accept your claim.
That can take the pressure off the person affected, their loved ones, and your organisation. Need more information? Contact your broker or, read our FAQs below.
Frequently asked questions
To talk to us about an Accident and Health claim, you can:
- Call our claims line on 02 9375 4874 (8am-5pm AET), or
- Email: [email protected]
A waiting period is the amount of time that must pass from disablement to work from an injury or illness, before the claim can take effect.
For weekly benefits or loss of income claims, a minimum waiting period applies. Usually, it’s 1-2 weeks but it can vary depending on your cover.
Your claims officer will let you know if any waiting period applies to your claim.
An excess is the amount you agree to pay towards a claim. For Corporate Travel and Expatriate claims there’s usually an excess to pay.
Your claims officer will let you know if any excess applies to your claim. More than one excess may apply in some circumstances. We’ll tell you if there are any excesses to pay and the cost. You can also talk to us if you’re in financial hardship.
You need a valid medical certificate for us to be able to pay you weekly benefits. The maximum period we may pay you for can vary from 52 weeks to 104 weeks or as certified by your treating doctor.
If you’re only claiming non-Medicare medical expenses, we’ll complete your claim 12 months from the date of injury.