Travel Insurance claims
Travel policy refunds
We understand that due to coronavirus (COVID-19) your travel plans may have changed. We’re here to help if you need to rearrange or cancel your travel insurance cover.
Before you decide to cancel, please make sure you consider the implications and any existing value under the policy, including for example any pre-trip cancellation cover you may have. The extent of cover afforded will depend upon both the policy wording and your individual facts and circumstances.
For International and Domestic policies: If your policy has a departure date of 18 March 2020 or later, you haven't used and don't need to use your policy to travel or claim you are eligible to obtain a refund. You may submit a cancellation and refund request online at https://www.nibtravelinsurance.com.au/request-form
For Annual Multi-Trip policies: If you had an unused portion of your policy remaining after 18 March 2020 and you don't need to use your policy to travel or claim you may submit a cancellation and refund request online at https://www.nibtravelinsurance.com.au/request-form. The proportionate amount of your refund will be calculated from the later of the date you returned home from your last trip or 18 March 2020.
To rearrange your travel insurance cover, please contact nib to discuss your options.
Within Australia: 1300 410 272
Outside of Australia: +61 2 9234 3193