Press Release

QBE announces people moves and realigns to become more customer centric

With the recent heavy rainfall in North Queensland causing flooding, we’re working hard to support our customers as quickly as possible.

If you need to make a claim due to flood damage, please contact us as soon as you’re safe and able to do so.

Notifying us of your claim as soon as possible helps us speed up the claims process to get you back on your feet sooner.

Please remember:

  • Always follow the advice and direction of emergency services
  • Never try to drive through flood-affected areas
  • For general help in floods and storms, ring the SES on 132 500

Flood cover

We cover flood damage under the following policies:

  • Home building
  • Home contents
  • Motor vehicle
  • Motorcycle
  • Caravan

How to claim

If you’re insured directly with QBE, call us on 133 QBE (133 723) and press 3 for Claims.

If you bought your policy from an intermediary or your financial institution, contact them to make your claim.

It’s ok if you don’t know your policy details when you contact us; with your name and address we’ll find it for you. Alternatively, contact your intermediary if your insurance has been placed with one of our brokers.

Current warnings

For the latest information on the weather in Queensland please listen to local radio and monitor information from the below sources.

Bureau of Meteorology
Twitter - @BOM_au

Queensland Fire and Emergency Services
Twitter – @QldFES

Queensland State Emergency  Service
132 500
Twitter – @QldSES

Queensland Police Force
131 444
Twitter – @QldPolice
Facebook –