QBE launches RFP for Building Consultant and Engineer Services
QBE Insurance Australia today announced the launch of a request for proposal (RFP) for the provision of insurance building consultancy and engineering services across its personal and commercial lines.
The move follows previous RFPs for the provision of building repair and restoration services as part of an ongoing strategic review of its property and motor claims divisions.
QBE Chief Claims Officer, Jon Fox, said the insurer is seeking out strategic partnerships with businesses that can provide the highest level of service to QBE’s customers during key times of need.
“The claims experience is a critical touchpoint for our customers, one that requires us to be supported by businesses that share our customer-first ambition and will strive alongside us to make their journey to recovery as seamless as possible,” said Mr. Fox.
“Evolving customer expectations mean that increased quality of insurance services is more highly desired than ever. We’re cultivating a network of service partners who can help us meet our customer promise and exceed their expectations.
“A detailed and comprehensive process will help us identify the most high-quality, cost-effective vendors of building consulting and engineering services for private and commercial properties, alongside their capacity to support QBE’s distribution partners across all areas of Australia,” continued Mr. Fox.
QBE is calling for building consultants and engineers to register their interest by completing the pre-qualification questionnaire from 12 April – 9:00am AEST 3 May 2021. Suppliers will then be shortlisted and invited to complete the RFP with invitations sent out late May 2021 and the new panel expected to be in place by August 2021.