Property claims insurance restoration and mitigation services

Pre-Qualification Questionnaire

QBE Australia is calling for expressions of interest for the provision of insurance restoration and mitigation services across Australia, for both personal and commercial lines.

In line with our strategic focus on claims excellence, we’re looking to partner with providers who can deliver high-quality services and positive customer outcomes.

The below pre-qualification questionnaire is open to vendors who would like to express their interest, from 09:00 (AEST) 1 April 2019 until 09:00 (AEST) 15 April 2019.

At QBE’s sole discretion, vendor responses may be considered for a follow up Request for Proposal (RFP). Vendors who do not complete the questionnaire accurately and in full may not be considered for the RFP.

Should QBE decide to follow up with the RFP, invitations to participate would be issued to shortlisted vendors in May 2019.

Any enquiries relating to the pre-qualification questionnaire or RFP should be emailed to

The process to complete the Pre-Qualification Questionnaire (PQQ) is as follows:

  1. Gather details about your operations for calendar year 2018, including claim volumes, performance data, number of staff, financial results and insurances held. Having this information at hand will make it easier and faster to submit your responses.
  2. Download the Mutual Non-Disclosure Agreement (NDA), enter your details, sign and scan all pages and save as an Adobe Portable Document File (PDF only). This document protects the privacy of your responses as well as the data provided by QBE as part of this process. No amendment to the NDA will be accepted.
  3. Register your interest by entering your details in the Pre-Qualification Questionnaire. Please note once you start providing responses, you must only use a single internet browser and one device to complete the PQQ. You mustn’t clear your cookies or browsing history data either, as doing so will delete any answers already provided. That is, if you start responding to the PQQ on your PC on Internet Explorer and pause halfway, you will only be able to pick up where you left off on that PC using MS Internet Explorer and will not be able to continue from your handheld device and/or on a different browser.

Frequently asked questions

Can I receive a copy of the full list of questions ahead of starting the PQQ on Qualtrics?

Yes, you can download the Property RFP questionnaire preview, which provides a PDF version of the questionnaire, so you can prepare your answers before submitting in the online tool.

Am I able to submit my response via email?

No, you will not be able to submit a response via email. Only full responses via our online Qualtrics tool will be considered.

Can I get an extension?

No extension will be granted on any grounds. Please ensure you finalise your submission by 09:00 AEST 15 April 2019.

I have lost my work due to unforeseen circumstances, is there a way to pick up where I left off?

It depends, as you will only be able to pick up from the last fully-submitted answer if you’re using the same internet browser on the same device and have not cleared your cookies or browsing history data.

I answered all the questions in the PQQ and submitted by the deadline of 09:00 AEST, 15 April 2019, will QBE contact me?

Should QBE decide to follow up with the RFP, invitations to participate will be issued to shortlisted vendors. If you’re not contacted by QBE, please assume you have not been included in the RFP and we thank you for your interest in partnering with us.