Preparing for a cyclone
Use these simple checklists to help prepare your home or business ahead of a cyclone.
- Carry out regular home maintenance
- Trim trees and branches
- Fit shutters and secure outdoor furniture
- Know the cyclone categories and their risk
- Review your insurance coverage
- Create a cyclone emergency plan and kit
- Know your local cyclone emergency shelters
- Monitor state cyclone alerts
Own a business? Make the Four Qs part of you quarterly review.
When a cyclone is coming
Use this quick checklist to guide you on what to do during a cyclone.
- Secure loose outdoor items
- Prepare to evacuate
- Notify your family and friends
- Stay indoors if it’s too late to evacuate
- If driving, park safely
- Stay updated on weather reports
- Only return home when it’s safe
Recovering after a cyclone
Use this practical guide to help with cyclone recovery and cleanup.
- Wait for the all-clear
- Check for hazards
- Protect against injuries
- Keep essential supplies handy
- Beware of health risks
- Inspect and document damage
- Make an insurance claim
- Look after your wellbeing
Need to make a claim?
- Start your claim online or call 133 723 when it's safe to do so
- Don't have your policy details? Simply provide your name and address and we'll locate your policy
Counselling and support for our customers
At QBE, our customers are at the heart of everything we do. That's why we offer free access to counselling through our partnership with Assure Programs. For a confidential session, call 1800 808 374 or visit the Assure website.
We also offer assistance to customers in special circumstances, including financial hardship, family or domestic violence, health conditions, disability, remote living, and more. Contact us and we can work with you to arrange support to suit your needs.
Emergency support contacts and services
Community support services
There are many dedicated community services with extensive experience in helping people in need. Here are a few contacts to consider for support.
- Lifeline or call 13 11 44
- 1800 RESPECT or call 1800 737 732
- Australian Red Cross or call 1800 733 276
- Translating and Interpreting Service (ITS) or call 131 450
- MensLine Australia or call 1300 789 978
- 13YARN or call 13 92 76
- Rural & Remote Mental Health or call 1300 515 951
- Ask Izzy