Preparing for a flood
Use these simple checklists to help prepare your home or business ahead of a flood.
- Assess your home’s flood risk through the council
- Create a flood response plan
- Block water entry points
- Pack a flood emergency kit
- Stay informed and connected
- Decide on a safe evacuation route
- Review your insurance coverage
Own a business? Make the Four Qs part of your quarterly review.
During a flood
Use this quick checklist to guide you on what to do during a flood.
- Have an emergency plan and kit ready to go
- Evacuate if necessary
- Shut off utilities
- Follow emergency instructions
- Prioritise personal safety
- Avoid driving through flooded roadways
Recovering after a flood
Use this practical guide to help with flood recovery and cleanup.
- Contact your insurer immediately
- Prioritise safety
- Plan for demolition if necessary
- Hire qualified professionals
- Ensure your contractors are licensed
- Give yourself time to rebuild
- Design your new home to minimise future flood damage
Need to make a claim?
- Start your claim online or call 133 723 when it's safe to do so
- Don't have your policy details? Simply provide your name and address and we'll locate your policy
Counselling and support for our customers
At QBE, our customers are at the heart of everything we do. That's why we offer free access to counselling through our partnership with Assure Programs. For a confidential session, call 1800 808 374 or visit the Assure website.
We also offer assistance to customers in special circumstances, including financial hardship, family or domestic violence, health conditions, disability, remote living, and more. Contact us and we can work with you to arrange support to suit your needs.
Emergency support contacts and services
Community support services
There are many dedicated community services with extensive experience in helping people in need. Here are a few contacts to consider for support.
- Lifeline or call 13 11 44
- 1800 RESPECT or call 1800 737 732
- Australian Red Cross or call 1800 733 276
- Translating and Interpreting Service (ITS) or call 131 450
- MensLine Australia or call 1300 789 978
- 13YARN or call 13 92 76
- Rural & Remote Mental Health or call 1300 515 951
- Ask Izzy