Preparing for a storm
Use these simple checklists to help prepare your home or business ahead of a storm.
- Clear gutters and downpipes
- Trim overhanging tree branches
- Secure loose outdoor items
- Prepare an emergency storm kit
- Consider a lightning protection system
- Keep your roof well maintained
- Fit windows with security mesh
Own a business? Make the Four Qs part of your quarterly review.
When a storm is coming
Use this quick checklist to guide you on what to do during a storm.
- Stay indoors and away from windows
- Close all doors and windows
- Unplug electrical appliances
- Find your emergency kit
- Listen for updates
- Avoid using landlines
- Stay calm and wait for the all-clear
Recovering after a storm
Use this practical guide to help with storm recovery and cleanup.
- Check weather updates
- Be wary around electrical items
- Inspect your home for structural damage
- Consider asbestos risk
- Ensure your car is safe to drive
- Avoid flash floods
- Record the damage
- Lodge a claim with your insurer
Need to make a claim?
- Start your claim online or call 133 723 when it's safe to do so
- Don't have your policy details? Simply provide your name and address and we'll locate your policy
Counselling and support for our customers
At QBE, our customers are at the heart of everything we do. That's why we offer free access to counselling through our partnership with Assure Programs. For a confidential session, call 1800 808 374 or visit the Assure website.
We also offer assistance to customers in special circumstances, including financial hardship, family or domestic violence, health conditions, disability, remote living, and more. Contact us and we can work with you to arrange support to suit your needs.
Emergency support contacts and services
Community support services
There are many dedicated community services with extensive experience in helping people in need. Here are a few contacts to consider for support.
- Lifeline or call 13 11 44
- 1800 RESPECT or call 1800 737 732
- Australian Red Cross or call 1800 733 276
- Translating and Interpreting Service (ITS) or call 131 450
- MensLine Australia or call 1300 789 978
- 13YARN or call 13 92 76
- Rural & Remote Mental Health or call 1300 515 951
- Ask Izzy