Contacts by product

Our product specialists are ready to help you meet your clients’ needs.

As always, your dedicated Business Relationship Manager is there to support you on a daily basis. For times when you have a specific product question our product specialists are equipped with the details and are available for you to talk to. Find the best contact below or contact your Business Relationship Manager.

Underwriting requests

All underwriting requests, including Certificates of Currency, claims histories, renewal documentation, endorsement requests and closings can be sent to: [email protected]

Accident & Health
National
Anthony D’Oca General Manager, People Risk & Agency	Tel: +61 3 9246 2257	[email protected]
Michele Reid Senior Technical Specialist Workers Compensation / Accident & Health	Tel: +61 8 8202 2343	[email protected]
Sharron Sykes Underwriting Manager	Tel: +61 2 9375 4546	[email protected]
QLD
Michele Reid Underwriter – Workers Compensation / Accident & Health	Tel: +61 8 8202 2343	[email protected]
NSW/ACT
Greer Law Underwriter – Workers Compensation / Accident & Health	Tel: +61 7 3859 5528	[email protected]
WA/SA/NT
Michele Reid Underwriter – Workers Compensation / Accident & Health	Tel: +61 8 8202 2343	[email protected]
Samantha Gilfillan Underwriter – Accident and Health	Tel: +61 8 9213 1038	[email protected]
VIC/TAS
Miri Cook Underwriter	Tel: +61 3 9607 9767	[email protected]

Aviation
National
Michael McNamara Head of Aviation	Tel: +61 3 8602 9910	[email protected]
Lorena Morgante Service Manager	Tel: +61 3 8602 9923	[email protected]
Karl Stacy Manager – Aviation Claims	Tel: +61 3 8602 9977	[email protected]
Warwick Jones National Claims & Technical Officer	Tel: +61 3 8602 9912	[email protected]
NSW
Geoff Pratt Manager – Northern Region	Tel: +61 7 3031 8445	[email protected]
John Savage Senior Underwriter	Tel: +61 2 9375 4338	[email protected]
Cheryl Gomez Senior Underwriter	Tel: +61 2 9375 4188	[email protected]
QLD
Richard Dealy Senior Underwriter	Tel: +61 7 3859 5571	[email protected]
Cynthia Racioppo Senior Underwriter	Tel: +61 3 8602 9957	[email protected]
VIC/TAS
Jenna Davies Manager – Southern Region	Tel: +61 3 8602 9907	[email protected]
Glen Cabuka Senior Underwriter	Tel: +61 3 8602 9915	[email protected]
Claire Brummel Senior Underwriter	Tel: +61 3 8602 9958	[email protected]
New Zealand
Richard Donnelly Senior Underwriter	Tel: +64 27 742 4277	[email protected]
Sarah Smith Senior Underwriter	Tel: +61 481 477 188	[email protected]
Asia
Matt Puryer Senior Underwriter – Asia	Tel: +61 3 8602 9961 Mob: +61 409 309 494	[email protected]

Builders Warranty
Kathryn Calkoen Service Manager	Tel: 1300 790 723	WA Home Indemnity: [email protected] SA Housing Indemnity: [email protected] NSW/ACT Builders Warranty: [email protected]
Jacob Schwarcz Service Manager, Specialty Claims	Tel: +61 2 9848 6924	[email protected]
Cathy Ball Technical Service Officer	Tel: +61 3 9246 2101	[email protected]

COMMERCIAL BUSINESS PACKAGES – Higher Sum Insured Risks
Q nect Authorised Representatives and Brokers
Tony Saburido	Tel: +61 3 9246 2013	[email protected]
Stephen Wilson	Tel: +61 3 9246 2972	[email protected]
Aon, Marsh, Gallaghers & Willis
Paula Masterton Customer Experience Manager	Tel: +61 2 4968 6321	[email protected]
Wendy Hughes	Tel: +61 8 9213 6118	[email protected]
Commercial Brokers
Heather Rossell	Tel: +61 3 9246 2674	[email protected]
Alan Mitchell	Tel: +61 2 4968 6336	[email protected]
Escalations
Steve Cartlidge	Tel: +61 8 8202 2622	[email protected]

COMMERCIAL BUSINESS PACKAGES, SME (including Property and Liability), COMMERCIAL MOTOR (electronic), FARM, HOUSEHOLDERS & LANDLORDS AND PRIVATE MOTOR
Q nect authorised representatives and brokers
Envest, Insurance Advisernet and McLardy McShane
Karla Hogden SME CX Team Lead – Q nect	Tel: +61 3 9246 2750	[email protected]
CBN, Ausure, MGA and Oracle
Peter Giannakopoulos SME CX Team Lead – Q nect	Tel: +61 2 8862 8292	[email protected]
Q nect renewals, Farm, Householders and Private Motor
Shane Dwyer SME CX Team Lead – Q nect	Tel: +61 3 9246 2148	[email protected]
Q nect, all SME products
You may call any of the SME CX Team Leads – Q nect listed above
Corporate and Commercial brokers
AON, Lockton, Gallagher, Marsh and WTW
Emma Lund SME CX Team Lead	Tel: +61 3 4373 0108	[email protected]
NSW, ACT and QLD brokers
Laura Woodward SME CX Team Lead	Tel: +61 7 5413 8347	[email protected]
VIC, SA, TAS and WA brokers
Steve Cartlidge SME CX Team Lead	Tel: +61 8 8202 2622	[email protected]

COMMERCIAL MOTOR FLEET (Negotiated)
National
Kilmeny Jackson Head of Commercial Underwriting – Commercial Motor & Fleet (Negotiated)	Tel: +61 2 9375 4318 Mob: +61 466 027 145	[email protected]
NSW/ACT
Dawn Manning Underwriting Manager, Motor Fleet	Tel: +61 2 8275 9486	[email protected]
VIC/TAS
Kate Ebbott Underwriting Manager, Motor Fleet	Tel: +61 3 9246 2348	[email protected]
QLD
Greg Lewis Underwriting Manager, Motor Fleet	Tel: +61 7 3859 5508	[email protected]
NT/SA/WA
Kilmeny Jackson Head of Commercial Underwriting – Commercial Motor & Fleet (Negotiated)	Tel: +61 2 9375 4318 Mob: +61 466 027 145	[email protected]
For electronic Commercial Motor business, please contact our Commercial Business Packages, SME contact points.

Heavy Industries
[email protected]
National
Matthew Boon Head of Underwriting, Heavy Industries	Tel: +61 2 9375 4059 Mob: +61 403 109 354	[email protected]
Paul Smith Product Lead, Construction	Tel: +61 2 9375 4845	[email protected]
Paul Hiser Product Lead, Infrastructure	Tel: +61 2 9848 6899	[email protected]
Maggie Wang Product Lead, Energy	Tel: +61 3 9246 2328	[email protected]
Lindsey Oakes Product Lead – Portfolio	Tel: +61 8 8202 2248	[email protected]
NSW/ACT
Lachlan James Senior Underwriter, Construction	Tel: +61 2 9225 8886	[email protected]
VIC/TAS/WA/SA
Liv Lewis Senior Underwriter – Construction	Tel: +61 2 8275 9076	[email protected]
Vijay Brundavanam Underwriter – Construction	Tel: +61 3 8602 9984	[email protected]
QLD/NT
Kate Tapping Senior Underwriter – Construction	Tel: +61 3 9246 2164	[email protected]

CTP Business or Personal
NSW	Tel: 133 723	Ten vehicles or more: [email protected]
QLD	Tel: +61 7 3859 5674	Daniel Purchase: [email protected]

Liability
National
Trent Koenig Head of Commercial Underwriting – General Liability	Tel: +61 8 9213 6016	[email protected]
NSW/ACT
Melissa Anthony Underwriting Manager, Commercial Liability	Tel: +61 2 8275 9276	[email protected]
VIC/TAS
Ritika Sharma Underwriting Manager, Commercial Liability	Tel: +61 3 9246 2632	[email protected]
QLD
Peter Lane Underwriting Manager, Commercial Liability	Tel: +61 7 3859 5624	[email protected]
NT/SA/WA
Leigh Cusack Underwriting Manager, Commercial Liability	Tel: +61 8 9213 6229	[email protected]

Lenders’ Mortgage Insurance
QBE LMI website

Marine
National
Ross Lawrenson Head of Underwriting, Marine	Tel: +61 3 9246 2694 Mob: +61 435 685 870	[email protected]
Jacob Schwarcz Claims Manager	Tel: +61 2 9848 6924	[email protected]
NSW/ACT
Chris Dent Senior Underwriter	Tel: +61 2 8275 9717	[email protected]
Natalie Lopresti Senior Underwriter	Tel: +61 2 9375 4388	[email protected]
QLD
Jimmy Likidis Underwriter	Tel: +61 7 3859 5698	[email protected]
VIC/SA/TAS
Lisa Clarke Senior Underwriter	Tel: +61 3 9246 2351	[email protected]
WA
Claire Gorman Senior Underwriter (for all Hull, Marine Liability and Carrier enquiries)	Tel: +61 2 9375 4965	[email protected]
Natalie Lopresti Senior Underwriter (for all Pleasure Craft enquiries)	Tel: +61 2 9475 4388	[email protected]
Chris Dent Senior Underwriter (for all Cargo and general enquiries)	Tel: +61 2 8275 9717	[email protected]

Multinational
Australia/New Zealand
Pooi-Yee Lee Multinational National Lead – Senior Underwriter – Liability	Tel: +61 3 9246 2445	[email protected]
Eunice Yap Multinational Client Centre Hub Manager	Tel: +61 2 8275 9768	[email protected]
Property
Ian Wilson Multinational – Senior Underwriter – Property	Tel: +61 2 8227 8621	[email protected]
Liability
Pooi-Yee Lee Multinational National Lead – Senior Underwriter – Liability	Tel: +61 3 9246 2445	[email protected]
Cyber
Ben Richardson Cyber Product Lead – Corporate, Financial Lines and Multinational	Tel: +61 2 8275 9282	[email protected]
Financial Lines
Claire Kelly Southern Region Manager – Financial Lines	Tel: +61 8 8202 2731	[email protected]
Hope Drayton Northern Region Manager – Financial Lines	Tel: +61 7 3859 5504	[email protected]

Financial Lines
National
Stephen Geisler Director of Underwriting	Tel: +61 419 292 842	[email protected]
Philip Chiu Portfolio Manager	Tel: +61 2 8597 2616	[email protected]
Ben Richardson Cyber Product Lead	Tel: +61 2 8275 9282	[email protected]
Northern Region
Hope Drayton Underwriting Manager – Financial Lines – Northern Region	Tel: +61 7 3859 5504	[email protected]
Karno Gangopadhyay NSW Senior Underwriter – Mid Market	Tel: +61 2 8275 9290	[email protected]
Daniel Smith QLD Senior Underwriter – Mid Market	Tel: +61 7 3859 5596	[email protected]
Southern Region
Claire Kelly Underwriting Manager – Financial Lines – Southern Region	Tel: +61 8 8202 2371	[email protected]
James Innes VIC/TAS Senior Underwriter – Mid Market	Tel: +61 3 9246 2481	[email protected]
Meg Purgacz SA/WA/NT Senior Underwriter – Mid Market	Tel: +61 8 8202 2259	[email protected]

Property
National
Mark Potter Head of Commercial Underwriting – Commercial Property	Tel: +61 3 9246 2267 Mob: +61 478 319 496	[email protected]
NSW/ACT
Mick Elgindi Underwriting Manager – Commercial Property NSW/ACT	Tel: +61 2 8275 9731 Mob: +61 434 145 441	[email protected]
QLD
Charl Bouwer Underwriting Manager – Commercial Property QLD	Tel: +61 7 3292 1731 Mob: +61 420 533 859	[email protected]
VIC/TAS
Paul Gendall Underwriting Manager – Commercial Property VIC/TAS	Tel: +61 3 9937 5889	[email protected]
NT/SA/WA
Matt Millowick Underwriting Manager – Commercial Property WA/NT/SA	Tel: +61 8 8113 1619 Mob: +61 403 737 142	[email protected]

TRADE CREDIT – Australia & New Zealand
National
Daniel Page Head of Commercial Underwriting	Tel: +61 481 036 461	[email protected]
Dimitri Griek Head of Risk Underwriting	Tel: +61 435 138 459	[email protected]
Michael McDowell Commercial Underwriting Manager – Northern	Tel: +61 7 3031 8549	[email protected]
Leonardo Pecorella Commercial Underwriting Manager – Southern	Tel: +61 3 9246 2974	[email protected]
NSW/ACT/QLD/NT
Hari Panchu New Business Commercial Underwriter	Tel: +61 2 8275 9780	[email protected]
VIC/SA/TAS/WA
Dave Hall New Business Commercial Underwriter	Tel: +61 3 9246 2648	[email protected]
New Zealand
Iain Clague New Zealand Manager – Trade Credit	Tel: +64 9 980 3468	[email protected]

Workers Compensation
Claims enquiries	Tel: 133 723
National
Anthony D’Oca General Manager, People Risk & Agency	Tel: +61 3 9246 2257	[email protected]
Colin Chilcott National Manager Underwriting Workers Compensation	Tel: +61 8 8982 3810	[email protected]
ACT/NT/TAS
For all Workers Compensation related queries, please email [email protected]
Tanille Tay National Portfolio Manager	Tel: +61 2 8862 8097	[email protected]
WA
Ashley Peacock National Portfolio Manager		[email protected]
NSW
Augustus Modelo National Portfolio Manager	Tel: +61 2 6201 3311	[email protected]
VIC
Paul Hardiman National Portfolio Manager	Tel: +61 3 9246 2459	[email protected]
QLD
Colin Chilcott National Manager Underwriting Workers Compensation	Tel: +61 8 8982 3810	[email protected]
Key Accounts
Matthew Donkin Customer Manager Key Accounts	Tel: +61 2 8275 9554	[email protected]

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