We'll cover topics suitable for brokers and customers from how to run and build a business to how to support leaders and employees. We'll also include product knowledge sessions, commercial risk insights and People Risk expertise.
NIBA CPD and ANZIIF CIP points are available for selected webinars.
Changes have been made to the way in which NIBA CPD and ANZIIF CIP points are earned with Q Academy.
You’ll still be able to obtain professional development points by participating in e-Learning modules, most live Q Academy webinars and selected Q Academy programs, however, past webinars will no longer qualify for points.
Live webinars: How to earn professional development points
- Select a webinar and register for the session. Once registration is completed, you’ll receive an email confirmation from “Q Academy” with a calendar invite attached. This contains a personalised link to access the webinar on the day.
- Join the live webinar using your personalised link sent in the registration confirmation. Your attendance will not be recorded, and points will not be awarded if you use a forwarded link or watch as part of a group without logging in using your personalised link.
- Stay for a minimum of 90% of the session to qualify for ANZIIF CIP and NIBA CPD points.
Your training record
Participants who have met the above requirements will be emailed a training record within five business days of the webinar.
If you’re unable to locate your training record, please check the inbox and junk folder of your work and personal email address before reaching out for assistance via [email protected].
Upcoming webinars
Big Dreams, Small Margins presented by Matt Hall
Matt Hall brings to life his fascinating story from humble beginnings to unimaginable goals. Matt is a third-generation pilot whose life in aviation has seen intense military combat, multiple near-death experiences and immortalisation in the fastest motorsport on the planet.
Matt is the reigning Red Bull Air Race world champion. He placed third in his world championship racing debut in 2009 becoming the first rookie in history to make it to the podium. Matt has since accumulated seven wins and 25 podiums, making him the most successful air racing pilot in the modern era.
Matt's story isn't just for aviation enthusiasts; it's an inspiring example for anyone focused on chasing goals, overcoming adversity, and managing risk.
In this webinar, we’ll discuss:
- Goal setting
- Managing and mitigating risk
- Leadership and teamwork
- Overcoming adversity
Presenter: Matt Hall
A retired wing commander and top gun fighter pilot in the Royal Australian Air Force, Matt Hall is a combat veteran of Iraq, with USAF medals for heroism under fire in his F-15E Strike Eagle fighter jet, supporting troops on the ground.
In 2009, following his decorated career in the RAAF, Australia's very own top gun pilot became the first Australian ever to compete in the Red Bull Air Race World Championships. Matt placed third in his racing debut and since accumulated seven wins and 25 podiums, ultimately winning Red Bull Air Race in 2019 making him the most successful air race pilot in the modern era.
Since 2013, Matt has partnered with QBE Insurance to promote safety and airmanship within the aviation community.
He’s also the author of the biography The Sky Is Not the Limit.
Supporting vulnerable customers after severe weather events
Cyclones, storms, floods and bushfires – Australia has them all. When a catastrophe happens, your customers look to you to help them through it and it’s important to understand how you can support your vulnerable customers. QBE’s Michelle Lambropoulos and Amanda Hollis will be joined by Karen Maloney from the Red Cross and will discuss how you can support your customers following severe weather events.
In this webinar, we’ll discuss:
- Understanding vulnerability and what to consider when dealing with customers during and after severe weather events
- Overview of how QBE identifies vulnerable customers and potential additional support available (e.g. considerations for temporary accommodation)
- How to work with QBE to support vulnerable customers
- Support for brokers and intermediaries when dealing with challenging events.
Presenter: Karen Maloney - Australian Red Cross Emergency Services Recovery & Resilience Officer
Karen Maloney is a seasoned Emergency Services Recovery and Resilience Officer with the Red Cross, bringing extensive experience in supporting communities through times of crisis. With a deep commitment to building resilience, Karen has played a pivotal role in recovery efforts, particularly in collaboration with rural communities. Her work is characterized by a culturally sensitive approach, ensuring that recovery processes are inclusive and empowering for all involved.
Karen has also focused on supporting children in educational settings regarding preparedness. She has delivered programs that address the unique needs of young people, helping them navigate the challenges of disaster prevention and recovery while fostering a sense of hope and stability. Her dedication to community wellbeing, coupled with her practical experience, makes her a vital asset in promoting resilience and recovery in vulnerable populations.
Presenter: Michelle Lambropoulos – QBE Senior Manager, Customer Relations & Advocacy
Michelle joined QBE in 2019 as Senior Manager, Customer Advocacy. Acutely passionate about driving strong customer outcomes, the Customer Advocacy team focus on using data and insight to elevate and champion the customer voice across QBE, including those experiencing vulnerability. With over 10 years’ experience in Customer Strategy and Customer Experience Design, Michelle brings a strong customer focus and deep understanding of the importance of aligning business objectives with customer needs.
Presenter: Amanda Hollis - Service Manager, QBE National Claims Response Team
Amanda will provide a QBE perspective on how we identify vulnerable customers and service options to support during the claims process.
Watch on demand for expert risk insights and tips to help you lead more effectively and calmly.
Q Academy
Professional development, training and support for our brokers and partners.