We'll support you with the release of new webinars on risk insights, leadership skills and industry intelligence.

We'll cover topics suitable for brokers and customers from how to run and build a business to how to support leaders and employees. We'll also include product knowledge sessions, commercial risk insights and People Risk expertise.

NIBA CPD and ANZIIF CIP points are available for selected webinars.

Changes have been made to the way in which NIBA CPD and ANZIIF CIP points are earned with Q Academy.

You’ll still be able to obtain professional development points by participating in e-Learning modules, most live Q Academy webinars and selected Q Academy programs, however, past webinars will no longer qualify for points.

Live webinars: How to earn professional development points

  1. Select a webinar and register for the session. Once registration is completed, you’ll receive an email confirmation from “Q Academy” with a calendar invite attached. This contains a personalised link to access the webinar on the day.
  2. Join the live webinar using your personalised link sent in the registration confirmation. Your attendance will not be recorded, and points will not be awarded if you use a forwarded link or watch as part of a group without logging in using your personalised link.
  3. Stay for a minimum of 90% of the session to qualify for ANZIIF CIP and NIBA CPD points.

Your training record

Participants who have met the above requirements will be emailed a training record within five business days of the webinar.

If you’re unable to locate your training record, please check the inbox and junk folder of your work and personal email address before reaching out for assistance via qacademy@qbe.com.

Upcoming webinars

Please register for the sessions you'd like to attend, places are limited.

Discovering Resilience presented by Martin Heppell

Join Martin Heppell from the Resilience Project, as he shares the value of practicing evidence-based positive mental health strategies: Gratitude, Empathy and Mindfulness (GEM).

Martin will explain the value of the daily practice of these pillars and also simple ways to practice GEM, so it leads to greater happiness and resilience.

In this webinar, we’ll discuss:

  • Emphasising the importance of incorporating evidence-based strategies for promoting positive mental health, such as gratitude, empathy, and mindfulness
  • Learning straight forward methods to implement Gratitude, Empathy, and Mindfulness (GEM), paves the way for enhanced happiness and increased resilience
Martin Heppell, Partner/Facilitator at The Resilience Project

Presenter: Martin Heppell, Partner/Facilitator at The Resilience Project

Martin joined The Resilience Project in 2016 and has conducted over 1,700 presentations across Australia to key stakeholders at schools and their communities, corporations and elite sporting organisations, including the AFL, NRL and the A-League.

He especially enjoys situations that present challenges and require an optimistic focus to address. He is passionate about children being raised in a supportive and encouraging environment that evokes self-confidence and a zest for life. His presentations are original and energetic.

Tuesday, 23 July 2024, 2pm (AEST)

1 ANZIIF CIP and 1 NIBA CPD point

Register now

Cyber Insurance – Forever changing risk environment (Privacy Act 1988 Amendments)

The regulatory and threat landscape for cyber and data risk continues to evolve and shows no sign of slowing down heading into 2025.

Following several well publicised data breaches in late 2022, the regulatory landscape for data protection in Australia is set for a massive overhaul this year, with the biggest changes coming in the form of changes to the Privacy Act.

In this session we will be discussing the background of the privacy act, providing clarity on the changing regulatory landscape, implications for business, and what it all means for Cyber Insurance going forwards.

Learning outcomes:

  • Learn how the changing regulatory landscape will impact how businesses acquire, process, store and dispose of personal information (including the impact of the removal of the current SME exemptions in the privacy act)
  • Gain an update on the current threat environment driving the pace of regulatory change
  • Understand how Cyber underwriters are approaching the new risk environment

Presenter: Ben Richardson, Cyber Product Lead, QBE Australia

Ben is the Cyber Product Lead for Financial Lines. He previously led the NSW Financial lines team and now leading QBE’s global cyber product locally. He’s been at QBE for over 12 years in the Financial Lines Team working across a broad suite of products underwritten including D&O / PI / Medical Malpractice / ICT + Cyber.

Presenter: Dominic Kellar, Global Head of Cyber Services, QBE North America

Thursday, 8 August 2024,11am (AEST)

1 ANZIIF CIP and 1 NIBA CPD point

Register now

Streamlining the process to optimise your Business Pack placements

Understanding cover differences when processing Business Packages quotes is key to a streamlined system process. In this session, our experienced underwriters will take you through a series of scenarios that look at key pain points and common queries, that you can use to deepen your own understanding and skills.

We’ll follow the story of a new broker using QBE systems, including hints, and tips to successfully place a new and innovative client. This journey will take us all the way from the initial new business, through to referrals, endorsements, changes of activities, and other challenges as the policy matures. Together with the help of our friendly underwriting staff, we will discover how to generate faster referrals or remove the need for a referral altogether.

Join us as we present key tips, to equip you with knowledge to confidently place risks, and help you achieve faster resolutions and better outcomes for your SME referrals with QBE.

In this webinar we’ll discuss:

  • Common triggers and the information you need to provide to ensure faster response times and improved outcomes
  • How QBE SME is changing, and how it benefits you
  • How to get the best quote faster. Sending us the right information upfront can help us speed up the quoting process, so you can deliver even better service to your clients
  • How to adapt a quote or endorse a policy to better address a client’s changing needs
  • How to question decisions and provide further information
  • Why surveys matter, and what do we look for?
  • How the General Property cover helps Trades and Office covers
  • What products are available beyond the Business Pack, and how they can complement each other
  • General Referral hints and tips
Dave Watts, Senior Underwriter, QBE

Presenter: Dave Watts

Dave has over 30 years’ insurance experience, including in underwriting, claims, QA compliance, and broking. Currently a senior underwriter and SME Business Coach, Dave’s in-depth system and working knowledge of quoting systems supports his technical underwriting skills. This helps brokers place business with confidence. Dave enjoys finding creative solutions for complex challenges.

Tuesday, 20 August 2024, 2pm (AEST)

1 ANZIIF CIP and 1 NIBA CPD point

Register now

The Emerging Leader

Join Kemi Nekvapil, one of the world’s leading credentialed coaches for executives and entrepreneurs on Tuesday, August 27, 2024. In today’s fast-paced and ever-evolving work environment, leading with empathy and self-awareness is more important than ever. This session is designed to equip you with the tools and insights to enhance your leadership skills and adopt a more human-centered approach in your professional life.

Learning outcomes for this session are:

  • The importance of self-awareness in leadership
  • Practical tools for human-centered leadership
  • The benefits of embracing being human at work
Martin Heppell, Partner/Facilitator at The Resilience Project

Presenter: Kemil Nekvapil

Kemi Nekvapil is one of the world’s leading credentialed coaches for executives and entrepreneurs. She is the author of the internationally bestselling book POWER and a certified Dare to Lead™ facilitator, having trained in Texas with Dr Brené Brown.

Her clients have included Zoom, Atlassian, Commonwealth Bank, Audible, AFLW, and NBC Universal. Kemi has spoken at Richard Branson’s Necker Island, and is a regular interviewer of industry icons, including Elizabeth Gilbert, Martha Beck and Marie Forleo; she’s also an endurance athlete running 42km-100km races and a budding flower farmer.

Kemi is passionate about helping leaders and teams to unlock obstacles that prevent values-based leadership.

Tuesday, 27 August 2024, 2pm (AEST)

1 ANZIIF CIP and 1 NIBA CPD point

Register now

Man working from home catching up on his industry training through QBE webinars
Recorded webinars

Watch on demand for expert risk insights and tips to help you lead more effectively and calmly.

Q Academy

Professional development, training and support for our brokers and partners.