We'll cover topics suitable for brokers and customers from how to run and build a business to how to support leaders and employees. We'll also include product knowledge sessions, commercial risk insights and People Risk expertise.
NIBA CPD and ANZIIF CIP points are available for selected webinars.
Coming webinars
A guide to workers compensation - ACT
This course will take you through the fundamentals of Workers Compensation in the ACT and the way the legislation works. We will also share insights about how you can support your workers to get the best outcome before and after a claim.
In this session we will help you understand:
- The key principles of workers compensation
- The processes involved and their importance and who is responsible
- How to support your employees’ return to work to get the best outcome for all.
Presenter: Maree Cummins, QBE, Injury Management Advisor ACT
Maree Cummins is Injury Management Advisor in the ACT. Maree has 34 years’ experience in workers compensation in NSW and the ACT and has been with QBE for over 20 years. Maree has a background
as a rehabilitation provider, she has worked within hospitals as an occupational therapist and has a broad range of clinical and management skills.
Maree is focused on understanding the barriers to returning to work and assisting injured workers, employers and case managers in overcoming these barriers and reaching maximum recovery. In particular Maree is interested in persistent pain as a barrier to return to work and is passionate about early recognition and best practice management of this condition.
A guide to workers compensation - NT
This course will take you through the fundamentals of Workers Compensation in the NT and the way the legislation works. We will also share insights about how you can support your or your customers' workers to get the best outcome before and after a claim.
In this session we will help you understand:
- The key principles of workers compensation
- The processes involved and their importance and who is responsible
- How to support employees return to work to get the best outcome for all.
Wednesday 31 March 2021, 9.30am - 11am (NT)
Claim 1.5 ANZIIF CIP and 1.5 NIBA CPD point
Presenter: Keira Robinson QBE, Service Manager NT
Keira has over 14 years’ experience in the rehabilitation and compensation industry. She began her career with the Department of Veterans’ Affairs managing claims before moving across to the privately underwritten insurance industry, where she has worked as a team leader in Workers Compensation, CTP and General Insurance claims.
Keira joined as the NT Service Manager in 2018 and prides herself on her strong customer focus and enjoys delivering high quality service, by ensuring a collaborative approach between our customers and claims team.
A guide to workers compensation - NSW
This course will take you through the fundamentals of Workers Compensation in NSW and the way the legislation works. We will also share insights about how you can support your workers to get the best outcome before and after a claim.
In this session we will help you understand:
- The key principles of workers compensation
- The processes involved and their importance and who is responsible
- How to support your employees’ return to work to get the best outcome for all.
Thursday 1 April 2021, 10am - 11.30am (EST)
Claim 1.5 ANZIIF CIP and 1.5 NIBA CPD point
Presenter: Melissa Neil, QBE, Portfolio Manager NSW
Melissa made significant contributions to our business from 2008 to 2017 as a QBE case manager and then service manager, leading a team in both the Campbelltown and Wollongong branches.
Melissa re-joined QBE in 2020 after some time as a self-insurance workers compensation manager.
She now leads an authorised provider team of case managers with a strong focus on customer service.
Manual Handling risks and how to manage them
This course will help you gain a better understanding of the skills required to safely undertake manual handling tasks to ensure you and your team work safely and productively.
In this webinar we will discuss:
- The types of manual handling injuries
- Key skills to safely manage manual handling
- The benefits of managing this risk.
Wednesday 21 April 2021, 11.30am - 12.30pm (EST)
Claim 1 ANZIIF CIP and 1 NIBA CPD point (TBC)
Presenter: Jonathon Roberts-Thomson, QBE, Injury Management Specialist
Jono started his career in workplace rehabilitation in 2014 before moving across to QBE in 2020. He has worked for different rehabilitation providers and has strong experience strategically managing claims with sustainable, cost and time effective outcomes. He is a passionate Occupational Therapist with a client-centred approach to rehabilitation and works collaboratively with workers to achieve their goals.
Jono is experienced across many different insurance schemes including icare, CTP, Life Insurance, ADF and DVA. He is accredited to perform Workhab and PWPE Functional Capacity Evaluations and is currently studying a Masters of Workplace Health and Safety. Jono has a strong interest in injury prevention and has experience conducting job task analyses and delivering role specific manual handling / safety training.
Mastering your vocal image
This session will help you strengthen your communication style by laying out key voice communication foundations. Vinh will demonstrate how you can use your voice to its fullest potential and bring out the best version of you.
In this webinar you will:
- Learn the art of communication to enhance how you interact with clients, business colleagues and family
- Develop your voice by understanding the foundations of vocal mastery and presentation skills
- Learn self-awareness techniques to help you become a more influential communicator.
Thursday 22 April 2021, 12pm - 1pm (EST)
ANZIFF CIP and NIBA CPD points are still being confirmed for this course
Presenter: Vinh Giang, keynote speaker, entrepreneur and magician
Vihn Giang is an international keynote speaker working with large Fortune 500 companies all around the world, including Microsoft, LinkedIn, Facebook, and Google. Vinh specialises in topics such as: vocal mastery, developing trust and strengthening relationships, storytelling, communicating complex ideas and building confidence to amplify your strengths.
A guide to workers compensation - TAS
This course will take you through the fundamentals of Workers Compensation in Tasmania and the way the legislation works. We will also share insights about how you can support your workers to get the best outcome before and after a claim.
In this session we will help you understand:
- The key principles of workers compensation
- The processes involved and their importance and who is responsible
- How to support your employees’ return to work to get the best outcome for all.
Tuesday 27 April 2021, 11am - 12.30pm (EST)
Claim 1.5 ANZIIF CIP and 1.5 NIBA CPD point
Presenters: Jess Scott, QBE, Service Manager TAS & Erin Lavender, QBE, Service Manager TAS
Jess jointed QBE as an Injury Management Advisor in 2014. In 2017 she moved into the Service Manager role. With six years at QBE and nine years in the industry, she prides herself on her strong customer focus.
Jess enjoys delivering high quality service by ensuring a collaborative approach between our customers and claims team and was a nominee for the 2016 Excellence in Personal Injury and Disability Management Awards. Her favourite thing to do is lazy walks on the beach.
Erin began at QBE in 2003 in NSW and transferred to Launceston in 2007. She has been part of the QBE team for more than 17 years and has more than 20 years’ experience in the industry.
Erin has a Bachelor of Commerce and Masters in Business Management and is an accredited injury management co-ordinator.
Erin has direct oversight of the Tasmanian workers compensation business for over 10 years and experience in overseeing large corporate client’s accounts and oversight of CAT claim management
A guide to workers compensation - WA
This course will take you through the fundamentals of Workers Compensation in Western Australia and the way the legislation works. We will also share insights about how you can support your workers to get the best outcome before and after a claim.
In this session we will help you understand:
- The key principles of workers compensation
- The processes involved and their importance and who is responsible
- How to support your employees’ return to work to get the best outcome for all.
Wednesday 28 April 2021, 9am - 10.30am (local Perth time)
Claim 1.5 ANZIIF CIP and 1.5 NIBA CPD point
Presenter: Julian Lane, QBE, Service Manager/Claims Specialist
Julian has completed a number of roles at QBE in our Workers Compensation Team since commencing in 2016 including Claims Specialist, Technical Services Officer & Service Manager.
With 6 years in the industry, Julian has a Bachelor of Science (Exercise & Health) and Graduate Diploma Exercise Rehabilitation. Julian is a cricket enthusiast and known to be active in the gym and the kitchen.
Farm topical risks and economic drivers
Farms are a large part of the Australian economic footprint and in this session we will take a look at the primary production economy to understand some of its key drivers.
Farm insurance specialists Laura Nelson and Darryl Scott will explore what this means for QBE’s farm insurance appetite, including what our product is designed for, and how to get the most from our experts around Australia.
There are several risk issues in the farm and rural space you need to be aware of. In this session we will explore risks and what they mean when placing insurance.
In this webinar we will discuss:
- The Australian primary production economy
- The key focus areas and considerations of farm insurance
- Topical issues associated with farm insurance
- How to get the most out of c.change when keying in a new farm risk for QBE to quote.
Thursday 29 April 2021, 2pm - 3pm (EST)
ANZIIF CIP and NIBA CPD points are still being confirmed to this course
Presenters: Darryl Scott and Laura Nelson, QBE Farm specialists
Darryl started with QBE 15 years ago and is an experienced product specialist with a demonstrated history of working in the insurance industry. He is passionate about the Farm portfolio and the opportunities it presents. He holds a Bachelor of Commerce (B.Com.) focused in Financial Accounting from University of Newcastle.
Laura Nelson is a digital innovator with a strong background in insurance and a focus on farm. She has been with QBE since 2018. Originally from the UK, Laura brings a unique perspective to the conversation with her diverse set of experiences. She has a passion for regional Australia and has just completed a roundtrip around south-east rural Queensland stopping at Roma, Charleville, Longreach and Emerald along the way.
Work injury damages: Lifecycle of a claim
This session will help you recognise claims that may become work injury damages (WID), understand more about a notice of claim for WID and know what to do if a claim is made.
In this webinar we will discuss:
- What are work injury damages?
- Who can bring work injury damages?
- How a claim is made
- What happens once a claim is made.
Presenter: Adele Fletcher, Partner, TurksLegal
Adele is the Practice Head of TurksLegal’s Employers Liability team. Since joining TurksLegal in 2004, Adele has practised exclusively in the areas of workers compensation, work injury damages and Section 151Z recoveries.
She is known for working collaboratively with her insurer, broker and employer clients to reduce the prevalence and cost of work injury damages claims by identifying trends and developing strategies to minimise the occurrence and impact of claims.
Adele has been recognised in the 2020 Doyle's Guide as a Leading New South Wales defendant workers compensation lawyer.
Risk insights: Fleet risk management – technological changes
The hidden costs of an accident can be up to five times the cost of the crash. As vehicle technology is advancing, the cost of a claim is increasing. Hear from our experts who will share insights and trends around common accidents, including what causes them and how to avoid them. Learn about important risk management initiatives and the services QBE can provide to our shared customers, which may help them reduce exposure to accidents.
In this session we will discuss:
- Key insights and statistics around fleet risk management
- Technology in vehicles - how it works and addressing driver behaviours
- O’Brien – understand the benefits and need for a quality glass repairer
- Risk management services available.
Thursday 15 April 2021, 1.30pm - 3pm (EST)
Claim 1.5 ANZIIF CIP and 1.5 NIBA CPD points
Presenters: Ken Arthur and Robert DiPierdomenico, QBE National Risk Managers
Ken grew up around vehicles and has been a professional race car driver. He is passionate about educating people on safe driver principles and has a unique approach of exploring driver behaviours. Ken has worked in the Fleet and Motor Risk Management space for over 25 years and continues to invest in understanding new and innovative approaches to support customers.
Robert has a background in claims management and understands the impact a claim can have on a business. He was worked in the Motor Risk Management space since 2015 and is an advocate for using data to understand what is going on and providing support to customers through education, motivation, and awareness of safe driving habits.
Sustainability approach to business for SMEs
Sustainable businesses practices are increasingly being adopted by Australian businesses to attract talent and customers, differentiate their brand and drive operational efficiency. And in a world impacted by Covid-19, running a sustainable business with strong customer, employee and community relationships has never been more important. Join Nicola Schroder, Head of Environment for QBE as she shares her insights and expertise on how sustainable business practices can add value to your business.
In this session Nicola will discuss:
- What sustainable business practices look like
- The key drivers of sustainability for SME businesses
- How to determine the most impactful actions you can take for your business
- Tips and tools to get you started on your sustainable business journey.
Presenter: Nicola Schroder, Head of Environment for QBE
Nicola joined QBE in early 2019 and has been working with our business to integrate sustainability into our business decision-making.
QBE’s work to reduce our impact on the environment resulted in QBE being named inaugural Green Insurer of the Year in the Finder Awards, and the highest ranked Australian insurer on the Dow Jones Sustainability Index in 2020. Our program has significantly reduced operating costs and we’re building our focus on customer engagement – doubling our Premiums4Good impact investing ambition to $2 billion by 2025.
Prior to joining QBE, Nicola led the Enterprise Sustainability function at NAB, where she worked with the business to halve electricity and paper use through a focus on efficiency and digitisation.
She is passionate about strengthening competitive advantage and creating a better future for us all by driving business efficiency and making simple, sustainable choices.
Tips and tricks to master c.change and sunrise
QBE’s e-business advisors will walk through our systems so you can better support your customers. Learn about new functionalities - like the e-referral option - and what they mean for you and your customers. Learn how to access a certificate of currency, get a claims history report, and more!
We understand Farm can be a complex policy to place, we’ll help you understand how to correctly place risks, so you get it right for your customer the first time.
In this webinar we will discuss:
- New capabilities in the QBE systems
- How to place farm quickly and accurately
- Everyday processes made easy.
Presenters: Jacqui Viterale and Teresa Farano, QBE, Senior E-business Advisors
Jacqui is one of QBE’s senior e-business advisors who is passionate about providing support to her customers. She has over 30 years’ experience in the industry with a background in claims and underwriting before joining the EBA team.
Teresa is committed to supporting her customers by focusing on getting them the information they need to service their business. She has been with QBE for over 20 years and has deep knowledge into how the various broker platforms work and how we connect with them.
Behaviourally optimising your communication
Every day we are communicating and engaging with customers or colleagues who we are hoping to influence or collaborate with. The QBE Behavioural Insights team will unpack how they approach these interactions and share how Brokers can apply these learnings to everyday communication engagements.
In this webinar we will discuss:
- What behavioural insights is
- The drivers of behaviour
- How this can be applied in communication with customers.
Presenter: Luke Freeman, QBE Behavioural Insights Specialist
Luke Freeman started working at QBE in 2015 as an injury management adviser before joining the Behavioural Insights Team in 2018. He has a Bachelor of Psychological Science and a Masters of Clinical Neuropsychology. He has published a journal article ‘Transmitting Delusional Beliefs in a Hypnotic Model of Folie à Deux’ in the scientific journal ‘Consciousness and Cognition’. This research involved investigating delusions in the laboratory using hypnosis.
Work capacity decision essentials
This course is an introduction to work capacity decisions, including when and how work capacity decisions should be made, and the effect on worker’s entitlements once a decision has been made.
In this session we will help you understand:
- What is a work capacity decision
- The situations where a work capacity decision should be issued, as opposed to a section 78 notice
- The requirements of a work capacity decision – including what is suitable employment
- The evidence required to make a strong work capacity decision
- Workers’ entitlements after a work capacity decision has been made.
Wednesday 25 May 2021, 10.30am - 11.30am (EST)
ANZIIF and NIBA points are still being confirmed
Presenters: Pradesha Thomas, TurksLegal, Special Counsel and Jayden Krieg, TurksLegal, Solicitor
Pradesha specialises in workers compensation and work injury damages claims. She has extensive experience acting for private, government and self-insured clients in both litigated and non-litigated matters.
Pradesha has a deep expertise of NSW workers compensation legislation and case law, and provides tailored advice to her clients regarding all aspects of workers compensation matters.
Pradesha is a skilled negotiator and is able to achieve sensible and commercially viable settlement outcomes in matters involving complex liability issues. She also regularly represents insurers and employers in the District and Supreme Courts as well as the Workers Compensation Commission.
Jayden specialises in workers compensation claims and litigation, whilst also assisting in work injury damages matters.
Jayden is involved in the entire workers compensation claim process, from initial liability decisions to defending litigated claims in the Personal Injury Commission, Supreme Court and Court of Appeal.
Jayden is able to convey his knowledge of complex legal issues to an array of clients in order to assist them in reaching the most beneficial outcome, whilst taking into account the interests of all stakeholders.
Creating a high performing safety culture
Knowing how to build a high performing safety culture is important. Identifying the challenges, and the actions you can take to overcome these challenges, is critical to success.
Epic Energy is on this journey and, working with The Jonah Group, they are making great progress towards transforming their safety culture. How are they doing this? What have they learned? Join us for a unique opportunity to gain insights from a ‘live’ case study on how to create a high performing safety culture.
In this session:
- Understand the 4 stages of transforming your safety culture
- Learn how to influence your organisation to take action
- Identify your challenges and how you can resolve them
Presenters: This webinar will be hosted by Nada Wentzel, Executive Coach & Solutions Director at The Jonah Group and Rebecca Codd, Manager, People, Culture & WHS at Epic Energy.
Nada is a charismatic master coach, facilitator and international speaker. Her passion and energy are contagious. With qualifications in Mechanical Engineering, Neuroscience and Organisational Psychology, Nada brings a unique fusion of knowledge and experience. Nada loves the beach, her fur baby, travelling with her family and volunteering her time working with young women to activate their dreams.
Rebecca has a diverse background in challenging customer facing roles and her passion for motivating others to develop their potential, has shaped her career as a People, Culture, Health & Safety professional.
She is an energetic, emotionally intelligent and trustworthy team player who believes in demonstrating and embedding values which encourage collaboration, diversity, innovation and care for others. This open and ethical approach keeps her balanced as a leader; focused as a strategic thinker and confident delivering quality cultural change initiatives.
Risk Insights: Fire separation
Every day, QBE Risk Solutions team visits industrial and commercial sites and have the technical expertise in assessing the level of asset protection to help you and your customers manage their risk. In this session one of the teams experts will share his knowledge about fire separation and ways to manage the risk to prevent a fire spread to the totality of the site. This can be achieved through the use of specific materials that will withstand a fire for a predetermined duration.
In this webinar we will discuss:
- What is fire separation and why is it needed?
- Key barriers that can be put in place to contain a fire
- What is the overall impact on the risk quality?
Max is a Risk Engineer with 10 years of experience. With qualifications in Mechanical Engineering, he brings his international experience and French touch to the Australian industry.
Max plays rugby and enjoys cooking. He is a savvy traveller who cannot wait to jump on a plane to discover new cuisines once the international borders reopen.
Watch on demand for expert risk insights and tips to help you lead more effectively and calmly.
Q Academy
Professional development, training and support for our brokers and partners.