Q Academy training

Creating safer care environments requires more than compliance, it depends on understanding risk, recognising emerging challenges and implementing effective controls across people, processes and physical environments.

This session explores the evolving risk landscape within the care sector, drawing on industry trends, claims insights and practical risk management experience. We will discuss the key factors contributing to incidents and liability exposures, hear expert perspectives from safeguarding specialist Joy Woods (Woods Consulting), and examine how physical environments, organisational governance and safeguarding practices can influence outcomes. The session will provide practical considerations to help organisations strengthen risk controls, reduce harm and create safer environments for clients, residents, staff and visitors.

Key learning objectives:

• Understand emerging risks and key liability trends affecting the care sector
• Identify common causes and themes arising from claims data and incidents
• Recognise the role of safeguarding in reducing harm and supporting safer care outcomes
• Understand how physical environments can contribute to or mitigate risk
• Explore the governance structures, policies and oversight mechanisms that support effective risk management
• Apply practical insights to strengthen risk controls, improve organisational resilience and create safer care environments

Presenter: Joy Woods, Director of Woods Consulting
Joy is a recognised safeguarding specialist with more than a decade of experience working across child protection, policy reform, education, risk and quality, and religious institutions. In this session, Joy will share practical insights into safeguarding, governance and risk management within the care sector, drawing on her extensive experience helping organisations build safer, more accountable environments.

Presenter: Sean Morrison, Technical Manager, Latent & Special Risk at QBE
Sean is a highly experienced claims professional with nearly three decades in the insurance industry and extensive expertise in liability, personal injury and long-tail claims. In this session, Sean will share insights from claims trends and real-world case experience, highlighting key liability risks and lessons that organisations in the care sector can apply to strengthen their risk management practices.

Presenter: Manchu Mahalingam, Practice Lead – Liability Risk Management at QBE
Manchu brings more than 15 years of experience across claims, product management, risk engineering and risk consulting. Manchu leads QBE’s liability risk management function, partnering with customers and underwriters to identify emerging risks and implement practical risk mitigation strategies. In this session, he will share insights into liability exposures, emerging trends and practical approaches to managing risk within the care sector.

In this session, we’ll explore the impact of mental health challenges in the workplace, highlight key risk solutions, and spotlight our risk solutions partner, The Blue Shirt Project.

Blue Shirt Project is an early intervention mental health support service focused on making support visible, accessible and available when people need it most. Their approach is built around a simple but powerful belief: one conversation can save a life.

Learning outcomes:

• How Mental Health does not discriminate
• How work and family life can have a compounding impact on Mental Health
• Acknowledging one may have Mental Health struggles and how they can help identify the struggles.

Presenter: Alan Graham, Director, The Blue Shirt Project
Growing up in remote western New South Wales, Alan has lived and worked across a diverse range of roles, including Police Officer, restaurant owner, underground miner, WorkSafe Victoria Technical Inspector and Health and Safety Manager. While his career may appear successful from the outside, Alan has spent years living with depression and PTSD, at times facing severe mental health challenges behind a smile. Through sharing his story, he offers an honest and relatable perspective on the struggles many people endure in silence, highlighting the importance of acknowledgement, understanding and seeking support.

An inspiring keynote from renowned speaker, author, martial arts black belt, and cancer survivor Nadine Champion. In her engaging presentation, 10 Seconds of Courage, Nadine explores how small acts of courage can lead to extraordinary outcomes, drawing on her remarkable personal journey and years of experience helping individuals perform under pressure.

Through powerful stories and insights, she will share practical strategies for taking action when it matters most, building confidence in challenging situations, and developing the mindset needed to navigate uncertainty with resilience and purpose.

Learning outcomes

• Create an actionable plan to turn hesitation into action in initiating difficult conversations to pursuing new business opportunities
• Skills to apply in everyday broking situations, including client negotiations, prospecting, networking, and managing challenging stakeholder relationships
• Tips on helping brokers take action when faced with complex decisions or unfamiliar situations
• Lead courageous conversations that strengthen trust and relationships
• Apply simple, practical strategies to improve performance and professional growth every day

Presenter: Nadine Champion –Author, Speaker, Martial Artist
Nadine has built a strong reputation as a high-performance mindset coach and storyteller, known for offering practical tools via memorable anecdotes. She passes on the lessons learnt from years of elite performance under immense pressure when conducting keynote speeches, specialised workshops and ongoing corporate programs. The central principle of the 10 Seconds of Courage message is that action must be combined with knowledge.