We'll cover topics suitable for brokers and customers from how to run and build a business to how to support leaders and employees. We'll also include product knowledge sessions, commercial risk insights and People Risk expertise.
NIBA CPD and ANZIIF CIP points are available for selected webinars.
Changes have been made to the way in which NIBA CPD and ANZIIF CIP points are earned with Q Academy.
You’ll still be able to obtain professional development points by participating in e-Learning modules, most live Q Academy webinars and selected Q Academy programs, however, past webinars will no longer qualify for points.
Live webinars: How to earn professional development points
- Select a webinar and register for the session. Once registration is completed, you’ll receive an email confirmation from “Q Academy” with a calendar invite attached. This contains a personalised link to access the webinar on the day.
- Join the live webinar using your personalised link sent in the registration confirmation. Your attendance will not be recorded, and points will not be awarded if you use a forwarded link or watch as part of a group without logging in using your personalised link.
- Stay for a minimum of 90% of the session to qualify for ANZIIF CIP and NIBA CPD points.
Your training record
Participants who have met the above requirements will be emailed a training record within five business days of the webinar.
If you’re unable to locate your training record, please check the inbox and junk folder of your work and personal email address before reaching out for assistance via [email protected]
Upcoming webinars
Streamlining the process to optimise your Business Pack placements
Understanding cover differences when processing Business Packages quotes is key to a streamlined system process. In this session, our experienced underwriters will take you through a series of scenarios that look at key pain points and common queries, that you can use to deepen your own understanding and skills.
We will follow the story of a broker taking on a new mid-size customer. Using QBE systems, including hints and tips, our Broker will successfully place and guide this new and relatively inexperienced client. This journey will take us all the way from the initial new business, through to referrals, endorsements, changes of tenants, the effects of Inflation, and other challenges as the policy matures. Together with the help of our friendly underwriting staff we will discover how to generate faster referrals or even remove the need for a referral altogether.
Join us, as we present key tips, to equip you with knowledge to confidently place risks, and help you achieve faster resolutions and better outcomes for your SME referrals with QBE.
In this webinar we’ll discuss:
- Common triggers and the information you need to provide to ensure faster response times and improved outcomes.
- How QBE SME is changing, and how it benefits you.
- How QBE SME is responding to the challenges of Inflation.
- How to get the best quote faster. Sending us the right information upfront can help us speed up the quoting process, so you can deliver even better service to your clients.
- How to adapt a quote or endorse a policy to better address a client’s changing needs.
- How to question decisions and provide further information.
- Why surveys matter, and what do we look for?
- What products are available beyond the Business Pack, and how they can complement each other.
- General referral hints and tips.
- What happens if the client outgrows a Business Package.
Presenter: Dave Watts
Dave has over 30 years’ insurance experience, including in underwriting, claims, QA compliance, and broking. Currently a senior underwriter and SME Business Coach, Dave’s in-depth system and working knowledge of quoting systems supports his technical underwriting skills. This helps brokers place business with confidence. Dave enjoys finding creative solutions for complex challenges.
In his spare time, Dave is a published author of the 'Sub-Heroes' book series, along with a short animation! He actively works on his passion for writing and is currently working on one follow up novel, and side projects such as ‘My Short Stay' and ‘Lovesick’.
QBE Commercial Packages Insights
Wanting to learn more about our Commercial Package product? QBE’s commercial package insurance provides all-in-one protection for a broad range of risks, for small and medium-sized businesses. By attending this webinar, you will learn more about the product, our appetite and market trends.
In this webinar, we’ll discuss:
- What is QBE Commercial Package Insurance?
- What trends we are seeing across the market
- Dive into some occupation types
- Claims outcomes with specific occupation types
Presenter: Nathan Taylor – Product Lead, QBE Product and Portfolio
Nathan Taylor works across the Business Package portfolios. He brings a unique outlook and insights, having worked in all facets of the Insurance value chain from being an Authorised Representative specialising Business Insurance to managing various schemes and facilities for one of the leading international brokers and extensive package underwriting experience with leading Australian insurers. When he isn’t trying to create new weird and wonderful theories around broker and customer behaviour, he loves relaxing whilst listening to his favourite tunes.
Recorded webinars
Watch on demand for expert risk insights and tips to help you lead more effectively and calmly.
Q Academy
Professional development, training and support for our brokers and partners.