To help you support your customers, we’ve developed these handy tips for QBE systems, including c.change, to ensure you have the information you need at your fingertips.  Should you need more in-depth support, QBE’s dedicated team of e-business advisors are also available to help.

How to access Partner Portal

Partner Portal is a secure website for our partners where you’ll find information and personalised resources to support you.

Within the Partner Portal, you can access the platforms you require, including c.change.

To log in, simply visit http://www.qbe.com/au/brokers and use the purple 'Login' button in the top right-hand corner. From here, log in with your work email address. For first time users, you will require a User Profile, please contact our e-business team who will create this for you.

Watch our short video on how to access QBE’s Partner Portal.

If you have difficulty logging in, please refer to our video, FAQs or quick guide.

Accessing stored documents easily

We’ve produced some useful guides to save you time and help you service your customers faster.

There are two ways you can obtain a Certificate of Currency:

1. Via c.change

  • Locate the policy in c.change
  • Click on the Policy Options at the bottom of the page
  • Select Certificate of Currency.

Alternatively, please refer to our step-by-step quick guide.

2. Sunrise via your broker package

  • Click the 'View' function in your broker package, once you enter the QBE Sunrise product, enter through the screens until the Policy Option appears
  • Click on Documents section, and you’ll find the Certificate of Currency.

Alternatively, a step-by-step guide based on your broker package, is available upon request.

You can access a copy of your Workers Compensation Certificate of Currency or claims experience on c.change by following these steps:

  1. Locate the policy in c.change
  2. Click on Policy Options at the bottom of the page
  3. Select Certificate of Currency or Claims Experience, as appropriate.

Alternatively, please refer to our step-by-step quick guide.

If a new business policy or renewal has not been flagged for an exemption of NSW Stamp Duty fees but it should have an exemption, it will need to be updated.

To obtain a refund, make a request by following our step-by-step quick guide. Once the request is completed, it will be referred to one of our underwriters for action.

With the customer’s consent, you can change a customer’s bank details or direct debit information at any stage within the policy period by simply logging into c.Change.

Refer to our step-by-step-quick guide.

You can download a commercial motor claims history report via c.change:

  • Locate the policy in c.change
  • Click claim options
  • Select commercial motor claims history report.

Alternatively, please refer to our step-by-step quick guide.

To streamline requests, you can upload documents for Business Pack (BPK), Private Motor (MPA), Commercial Motor (MVA), Home & Contents (HPK) and Farm (FAR) referrals via Sunrise and c.change for the following transaction types:

  • Quotes (for BPK)
  • New business
  • Endorsements
  • Cancellations
  • Renewals.

Please refer to our guide, How to upload documents into c.change and sunrise_BPK, MPA, MVA, HPK and FAR, which explains how to attach documents and answers some commonly asked questions.

What types of documents should I upload?

Business Package (BPK)

 Referral reason Documents
 Claims experience Claims history
Survey required

Survey report
Building valuations
Building reports

Refer due to construction

Survey report
Building valuations
Building reports

Specified items


Sums insured exceeds limit

Stamp duty exempt Stamp Duty Exemption Certificate
Manual - matching terms transfer Quotes and policy schedules
Variable clause noting Interested Party/Third Party Contracts, agreements, leases
 Refer due to backdate Proof of sale

Private & Commercial Motor (MPA and MVA)

 Referral reason Documents
 No claim bonus Proof of no claim bonus from prior insurer
Claims experience Claims history on prior insurer letterhead
Driving offences Print our from the relevant authority (eg Dept of Transport)             
Stamp Duty Exempt

Stamp Duty Exemption Certificate

Refer due to backdate

Proof of sale

Home & Contents (HPK)

 Referral reason Documents
Claims experience Claims history on prior insurer letterhead
Stamp Duty Exempt

Relevant documentation that shows that the insured is stamp duty exempt

Specified items - sums insured exceed limits

Copies of relevant valuations
Rewiring/replumbed Copies of documents showing when risk was last rewired/replumbed
Situation in cyclone/remote area Copies of documents that support any work that has been done to mitigate cyclone exposure

Farm (FAR)

 Referral reason Documents
 Construction/inferior construction
Year built
Property & BI sum insured
Survey of the risk, including images
Building valuations
Building condition reports
Pictures of the item in question
Claims experience Claims history on prior insurer letterhead
Full details of the loss(es)
Full details of any remedial actions undertaken by the insured

Document upload guidelines

  • You can add up to 20 documents for each referral
  • There is a two-megabyte (2mb) size limit for each uploaded file
  • The maximum size limit for all files is 30 megabytes (30mb) for each referral
  • There is a 50-character limit for the file name. Files names that exceed 50 characters will not be uploaded successfully
  • The description of the file uploaded is limited to 30 characters and must only include letters, numbers and spaces
  • Documents uploaded as part of a referral cannot be deleted once the transaction is completed
  • Files names should not contain any spaces or special characters such as an asterisk, hash tag or exclamation mark (hint – Use 'save as' to rename the file with no spaces or special characters before attaching).

If you exceed the document size limits, the system will display an error message to let you know which limit has been exceeded.

Helpful hints

Here are some suggestions about how to reduce the file size of your documentation:

  • Split a large document into two or more documents before uploading
  • Reduce the size of a large document by ‘zipping’ the file before attaching
  • Save large photo files as a PDF.


How to contact the QBE eBusiness team

Contact details for our eBusiness support team are available on the eBusiness support page.