Commercial Motor and Fleet and Heavy Haulage insurance

Flexible cover for your client’s business vehicles, for fleets large and small.

If transport forms any part of your client’s business, accidents, damage or theft can stop their people or products in their tracks, costing them time and money. Whatever business they’re in, we’ll work with you to provide the protection they need.

Choose from Comprehensive, Third Party or Third Party Fire and Theft cover for any number of vehicles, from cars, utes and vans to trucks and earth movers. We tailor policies to include protection against downtime, towing costs, redelivery, theft recovery and more.

Contact us for a quote.


Why QBE?

  • Online claims and underwriting reports provide easy access to real-time statistics and summary data to assist with risk management, policy reviews and renewals
  • Significant capacity in risk and liability limits, with Section 1 at $3 million and Section 2 at $32.5 million
  • Innovative premium structures and a pay-by-the-month offering allow you to provide flexible billing solutions
  • You can quote, bind, endorse and renew Commercial Motor and Transport Operator Policy products via c.change
  • Certificates of currency, claims histories and policies schedules are able to be obtained directly from c.change

Commercial Motor

Covers up to 10 vehicles – ideal for self-employed clients and small to medium-sized businesses, such as electricians, real estate agents, landscape suppliers, traders and local delivery carriers.

Benefits include:

  • Legal liability limit of $32.5 million
  • Hazardous goods limit of $1 million, with higher options available
  • Pollution clean-up costs of $1 million
  • Replacement of driver's personal property up to $2,000
  • Variable excess, glass cover and No Claim Bonus protection options.

Fleet and Heavy Haulage

For fleets of 10 or more – ideal for larger retail, health and community services, manufacturing, transport and logistics, construction and earthmoving businesses.

Benefits include:

  • Legal liability limit of $32.5 million
  • Hazardous goods limit of $1 million, with higher options available
  • Pollution clean-up costs of $1 million
  • Hire cost following theft limit of $5,000
  • Nil excess on windscreen replacement for sedans, utes and vans.
  • QBE has a dedicated heavy haulage claims team ready to assist customers
  • QBE can provide complimentary fleet risk management services including reporting and driver training.

Find out more about our Commercial Fleet offering.

 

QBE's  Accredited Smash Repairers Network

When a client’s vehicle needs to be fixed after an accident our Accredited Smash Repairer (ASR) network can help them get back on the road asap.

Clients in NSW, ACT, VIC, QLD, SA or WA will have accredited repairers nearby ready to help. Their quality work and customer service means your client will be in good hands.

Our ASRs are able to complete a Self Assessing process which allows them to commence work immediately if certain criteria are met.

Read more about the Self Assessing process our accredited repairers follow.

All work authorised by QBE has a lifetime repair guarantee, and if your client’s vehicle is still under the manufacturer’s warranty the repairer will only use manufacturer-approved parts.

You can search for a QBE Accredited Smash Repairer using the Repairer Finder Tool.

Our friendly staff are also happy to help you search and select a QBE Accredited Smash Repairer, simply call us on 1800 023 387.

ASR

 

QBE Heavy Vehicle Repairer Network

Our Heavy Vehicle Repairer Network is designed to get your customers back on the road as quickly as possible.

Our national network of accredited repairers provide quality repairs to heavy vehicles over 4.5 tonne, excluding farm and excavating machinery.

The benefits of choosing a QBE heavy vehicle repairer include:  

  • A national network of repairers with a regional presence 
  • Onsite assessments resulting in faster turnaround times
  • Consistent performance and service closely monitored by our Heavy Vehicle Partner Relationship Manager (PRM) and a specialist heavy vehicle assessor in every region
  • Proactive updates on the status of repairs
  • The right repairer for the job - quality repairs will be completed by repairers with the right qualifications and expertise 
  • Courtesy taxi vouchers for transport to and from the repairer up to $50 per trip
  • Towing capability in metro areas

Find a Heavy Vehicle repairer you can trust by visiting our Repairer Finder Tool.

QBE’s Hail Repairer Network

When a client’s vehicle needs to be fixed, after a hail storm hits, our Hail Repairer Network can help them get their vehicle repaired and back on the road as soon as possible.

When a client uses our Hail Repairer Network, QBE manages the entire claims and repair process, through our partnership with our national hail provider Action Smart Group. The network is agile in its operations, providing fast help when it’s needed most.

Our Hail Repairer Network offers specialist repairs with QBE’s lifetime repair guarantee, so you can trust high-quality repairs will be provided by hail damage experts.

You can also rest assured our Hail Repairer Network has facilities to service clients in any location around Australia – so you can be sure no matter where your client is, we’ve got a repairer who can help.

Features and benefits of QBE’s Hail Repair Network include:

  • Client contact within 24 hours
  • National coverage
  • Ability to operationalise in an agile manner to support clients
  • Specialist hail damage repairs
  • QBE lifetime repair guarantee
  • QBE manages the entirety of the claim] and repairs – convenience and peace of mind.
  • Quality work and customer service
  • Wash & vacuum provided
  • Taxi vouchers provided (two vouchers with a cap of $50 each to get to and from the repairer)
  • Priority and efficient service

To access our Hail Repairer Network, simply call us on 1800 023 387.

QBE Towing Services pilot

QBE has launched a 6-month towing services pilot with three national towing providers designed to help us meet the towing needs of our customers.

The pilot seeks to ensure our customers are supported at the scene of accidents and their vehicles are transported to the best placed repairer – helping provide a smoother overall claims experience.

Additionally, the pilot will help us develop and refine a national tow model across the entirety of QBE – helping us assess and appoint the best placed towing service providers in the long-term.

Services included

  • Accident scene management
  • Follow up tows
  • Trade tows
  • Heavy vehicle towing and recovery.

The towing providers we’ve chosen to support the pilot have been selected based on their network coverage and ability to coordinate quality emergency accident towing 24 hours a day.

Benefits of the pilot include

  • Customer support at the scene of an accident via official QBE towing partner who can explain the benefits of using QBE’s ASR network
  • Priority tow service to our customers and suppliers
  • Allocation of repairs to the best placed repairer
  • Reduced cycle times for claims
  • Cost effective towing and storage fees to help support premium pricing control
  • Streamlining of towing booking process.

These benefits will be assessed and measured during and following the pilot.

What you need to do

The three pilot tow providers will service each of the states as outlined in the table below and can be called prior to claim lodgement in an emergency situation.

 
NSW  VIC, QLD, NT, SA, TAS  WA
 Kevin Waters Towing
(02) 9671 5719
sales@kwstowing.com
Code 12 Towing
(03) 9587 2882
admin@code12.com 
Swan Towing
(08) 9484 5000
operations@swantowing.com.au 
 

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