Why use QBE’s Motor Supplier Network?
- Our network provides priority service to QBE customers
- A stream-lined claims process
- Australia-wide coverage.
Our Accredited Smash Repairer Network (ASR) aim to get our customers across Australia back on the road efficiently with access to a fast-tracked assessment process.
Benefits
- No need for you to get a quote
- The ASR will aim to call you within four business hours
- Complimentary service(s)* that you can choose from e.g. taxi voucher of $50 each way to travel to and from their shop, or an Uber credit ($100 to be used within a 6-week period from the issued date or credit)
- QBE guarantee on authorised repairs, see your PDS for details.
*Subject to availability and/or services offered by the repairer
Our Accredited Motorcycle Repairer (AMR) network offers QBE customers a faster start on repairs to get moving again.*
Benefits
Your QBE accredited motorcycle repairer will:
- Aim to call you within one business day
- Start your approved repairs faster*
- Provide a premium service including a motorcycle wash and clean
Our AMRs are experts in all leading motorcycle brands. QBE provides a guarantee for all authorised repairs.
*Repairs must meet our pre-approval and self-assessing criteria. Repairs are subject to parts availability.
Our QBE Heavy vehicle network provides customers national access to heavy repairers & specialist assessors with quality repairs and service for heavy vehicles over 3.5 tonnes (excl. farm and excavating machinery).
Benefits
- Auto authorisations on repairs up to 15k excl GST when self-assessing criteria is met*
- No delay in commencement of repairs*
- Priority service
- Online & on-site assessments delivering faster turnaround
- Quality service with latest equipment, technology and industry knowledge
- Mobility travel vouchers $50 each way e.g. taxi
- Heavy network repairer performance monitored by QBE Partner Relationship Manager
*Subject to parts availability and self-assessing criteria being met.
QBE’s national Hail Repairer Network provides an end-to-end solution for customers in their time of need. We partner with hail repairers who specialise in paintless dent repair or PDR, and conventional hail repairs, providing a one-stop shop for the assessment and repair of your vehicle. Our providers manage the entire claims and repair process in locations around Australia.
When our customers choose QBE’s Motor Hail Repairer Network, they will get the following benefits.
Benefits
- Provide national coverage
- Aim to make customer contact within 48 hours of receiving a request for quote
- Provide auto authorisation on repairs up to $11,000 (excluding GST) (subject to parts availability and self-assessing criteria being met)
- Provide a mobility travel voucher of $50 (e.g. taxi or Uber voucher) each way to and from their shop (subject to availability and/or services offered by the repairer)
- Provide a wash and vacuum for your vehicle
*Subject to parts availability and self-assessing criteria being met
Your QBE towing partner will organise all your towing requirements including:
24/7 emergency towing services for all passenger and light commercial vehicles, light commercial trucks, heavy vehicles over 3.5 tonne, motorcycles, caravans, farm equipment and machinery.
Benefits
- Accident scene management and incident towing
- Available on salvage tows, follow-up tows or trade tows
- Heavy vehicle towing and recovery
- Rural and regional areas included.
QBE partners with Avis Budget Group to provide priority service and competitively priced hire cars to QBE customers nationally, including QBE insured customers* as well as third-parties’ replacement vehicles.
Benefits
- Competitive hire car rates
- The largest fleet of insurance replacement vehicles in the Australian market
- Nationwide coverage, including rural and regional areas
- Make, view and amend bookings online or over the phone.
*Available to QBE customers with Hire Car included in their policy and for not at fault customers
QBE partners with O’Brien to offer QBE customers expert service using the latest windscreen replacement and repair technology – offering a solution that’s faster, virtually invisible, and more cost-effective than replacing a whole windscreen.
Benefits
- Australia-wide coverage through a leading windscreen repairer
- Largest network of both inhouse and mobile installers nationally
- Inhouse windscreen ADAS (Advanced driver-assistance system) recalibration for most makes and models
- Fast response times for emergency repairs
- Chip repairs can be done in minutes at a convenient inhouse or mobile location.
Commercial Motor insurance
Our flexible commercial vehicle insurance is designed to get your business vehicles back on the road as quickly as possible.