Two men and a woman working collaboratively in a work environment

Why it’s crucial to review your customers’ sums insured

In today’s economic climate, it’s more important than ever to ensure customers have sufficient cover. Yet, research shows many business customers haven’t had their insured values amended in years. Learn why it’s a priority for renewal season when meeting with your clients.

2022 reflections with Sue Houghton and Elliot Hill

2022 reflections with Sue Houghton and Elliot Hill

2022 has been another year that has showcased the strength and power of our partnerships. Hear from Sue Houghton and Elliot Hill as they reflect upon the year that was and look ahead to what’s next.

Two business women sharing ideas over a laptop.

Holiday support for you and your customers

QBE offices will be closed during the holiday period from Friday 23 December 2022 and will reopen on Monday 9 January 2023. Find out how our team will be here to support you and your customers.

Two business colleagues problem-solving at a computer together in the office.

Using a broker versus going direct

Should you use an insurance broker to place your business insurance, or is going directly to your insurer the better option? Well, that can depend. Here’s why.

Dashboard and dash-cam view of person driving car

Four common reasons for accidents when driving for business — and how to prevent them

While distractions and rushing to meet deadlines cause a significant number of business vehicle accidents, the temperament of drivers is the biggest risk. But what can you do to mitigate it?

Man working on laptop while looking at a piece of paper a woman is holding and talking about

The value of working with an insurance broker

If you’re a business owner, there are advantages to working with an insurance broker. They’ll quickly become a trusted adviser, and could ultimately be the difference between success and failure.

Wellbeing support for brokers and customers

How to access QBE’s extended wellbeing support offering

Bushfires. COVID. Lockdowns. Floods. These events can have a significant impact on the mental health and wellbeing of customers and the broker partners who support them. 

MedEarth volunteers standing outside a 40-foot container packed with medical supplies

Supporting communities with the QBE Foundation local grants program

Know a charity making a difference in the areas of climate resilience or inclusion? Find out how you can encourage a local charity to apply for a grant.

Sue Houghton AUSPAC CEO and Jason Clarke, Chief Customer Officer, Commercial Lines

2021 reflections with Sue Houghton and Jason Clarke

Get to know QBE's new AUSPAC CEO and hear what Jason is most proud of from 2021 and looking forward to in 2022.

Jade Greenland, QBE's Head of Accident and Health and Leigh Ebzery, Head of Workers Compensation

People Risk Solutions: putting the people at the centre

QBE’s approach helps remove uncertainty for injured people, employers, broker partners and the community.

Insurance Young Gun - co-workers celebrating a success

Three QBE stars named Insurance Young Guns

Find out why Harleen Bhasin, Ben Richardson and Sarah Ellis have been recognised on Insurance Business Magazine’s annual Young Guns report

Lorelle Hillman, QBE National Partnership Manager and John Schroder, QBE National Partnership Manager.

Helping you this renewal season

Our team is available to help you solve customer challenges and explore cover options this renewal period.

Message from Jason Clarke, QBE Chief Customer Officer, Commercial Lines, to brokers ahead of renewal season.

Renewal season: early engagement is key

We’re focused on growth and working with you to support customers, says Jason Clarke, QBE Chief Customer Officer, Commercial Lines.

Flooded road after heavy rain

After the storm: Our catastrophe update

Our teams have been busy responding to the latest extreme weather events.

Business woman talking to a colleague

QBE’s new and improved Directors and Officers Insurance product

Supported by a local claims team and accessible specialist underwriters, here is what you need to know about our revamped Directors and Officers Insurance.

Aaron Gavin, QBE Australia Pacific General Manager SME & Belinda Steedman, Head of SME Customer Experience

Modernising to make insurance easier

QBE’s SME team are investing in digital innovations and modernising our partnership approach to make things easier, simpler and faster.

2020 winner Shelley Hymas, Director of Phoenix Insurance Brokers in Como, Western Australia, and 2019’s Broker of the Year Lisa Carter, Managing Director of Clear Insurance in Ascot, Queensland

Being named top broker: how it helps

The Stephen Ball Memorial Award for Insurance Broker of the Year can boost your business and profile in the industry. Learn more from past winners.

Partnering with brokers for success - Karen Robinson,, QBE’s General Manager of Commercial Underwriting

Partnering with brokers for success

QBE’s Commercial Underwriting team can help you arrange cover for your customers’ risk. Find out how best we can work together to place complex risk and provide your customers with piece of mind.

Two men inspecting the aftermath of a bushfire

Bushfire claims progress update

We’ve stayed focused on helping our bushfire-affected customers get their lives back on track, despite the challenges of COVID-19, and we've now finalised 80% of our bushfire claims.

International Women's Day  - QBE leaders share how they are challenging inequality

Workplace equality – what to do in 2021

Workplace equality is essential to the success and sustainability of the insurance industry. What do businesses need to focus on to create inclusive workplaces?

Digital home claims - front of house surrounded by scaffolding

A new way to process digital home claims

QBE’s new digital claims tool aims to make it even simpler and easier for brokers to lodge home claims. Find out about the benefits of using the tool.

Jason Clarke, Chief Customer Officer Commercial Lines, and Jon Fox, Chief Claims Officer, QBE Australia Pacific

Thank you for your support during 2020

Jason Clarke, Chief Customer Officer Commercial Lines, and Jon Fox, Chief Claims Officer talk through 2020’s challenges and achievements and look forward to 2021.

QBEs Belinda Steedman and Laura Nelson discuss how QBE's  supporting SME customers  through the next pahse

SME support through the next phase

SME customers are shifting focus to recovery and growth as they continue to plan their COVID normal futures. QBE leaders Laura Nelson and Belinda Steedman discuss how we’re supporting customers through the next phase.

David Gow, QBE’s Head of Property Claims

Lessons from Australia’s worst bushfire season

The 2019-20 bushfires shone a light on the devastating impact underinsurance can have. Preparation is key to protecting customers this season says QBE’s David Gow.

Rob Kosova

A focus on People Risk innovation with Rob Kosova

QBE’s People Risk team has launched a suite of innovative projects and partnerships. Rob Kosovo, QBE’s People Risk General Manager shares how they’re supporting customers and partners.

Aaron Gavin, QBE Australia Pacific’s General Manager of SME
Spotlight on SMEs with Aaron Gavin

QBE is focused on helping SME businesses survive and thrive in a post-COVID-19 world, says Aaron Gavin, QBE Australia Pacific’s General Manager of SME.
Rural landscape showing a homestead and a field of sheep in the foreground
Farm insurance: Why understanding the complexities is key

As we approach the 2020-21 bushfire season, farm insurance is once again in the spotlight. For brokers, there’s a huge opportunity to help farm clients of all sizes ensure they’ve got the right coverage in place.
Elliot Hill, QBE Australia Pacific Sales and Relationship Manager

Looking ahead with Elliot Hill

What does the new world mean for brokers and customers? Elliot Hill, QBE Australia Pacific’s General Manager - Sales & Relationship Management discusses our response.

Supporting brokers through renewal season - Jason Clarke, chief Customer Officer, Commercial Lines and Phoung Ly, Chief Underwriting Officer

Supporting you through renewal season

Watch Jason Clarke, Chief Customer Officer, Commercial Lines and Phuong Ly, Chief Underwriting Officer discuss our commitment to supporting brokers and vision for the future.

Woman looking at her mobile phone
How video claims are helping customers

Video claims triaging means a customer can give us a virtual tour of their property to quickly assess damage and next steps. Find out how we’re using it deliver better claims outcomes for our customers.
Two young, casually dressed men shaking hands

Improving Workers Compensation outcomes

Our new Workers Compensation claims process enhancements will help employers manage their claims costs, while also helping employees get back to work after an injury on the job.

Laptop screen showing a conference call underway with four attendees

COVID-19 update: Workers Compensation

We’re taking some important actions in our Workers Compensation team in response to the COVID-19.

QBE claims officer and QBE suppliers meet a customer at their home during the claim recovery process

New Charter puts customers first

Your clients are now firmly at the centre of all claims recovery activity.

QBE AUSPAC CEO Vivek Bhatia and other members of the QBE team meet with a bushfire-affected customer at the scene of his destroyed property

Connecting with bushfire-affected customers

We’ve been busy in bushfire-affected areas helping customers.

Female manager meets with male team member about their wellbeing
A new era of injury claims management

QBE has put science at the centre of helping injured people get back to work.
kangaroo in bush fire-affected landscape

Update on our bushfire response

How we’re supporting you and your customers

Jason Clarke

We’re looking to the future

Jason Clarke reflects on our evolving industry and business in his end of year message

A woman and a man in business attire looking at a tablet

SMEs and Insurance Report

Examining risk trends for Australian small and medium-sized business.