David Gow, QBE’s Head of Property Claims

Lessons from Australia’s worst bushfire season

The 2019-20 bushfires shone a light on the devastating impact underinsurance can have. Preparation is key to protecting customers this season says QBE’s David Gow.

Rob Kosova

A focus on People Risk innovation with Rob Kosova

QBE’s People Risk team has launched a suite of innovative projects and partnerships. Rob Kosovo, QBE’s People Risk General Manager shares how they’re supporting customers and partners.

Aaron Gavin, QBE Australia Pacific’s General Manager of SME
Spotlight on SMEs with Aaron Gavin

QBE is focused on helping SME businesses survive and thrive in a post-COVID-19 world, says Aaron Gavin, QBE Australia Pacific’s General Manager of SME.
Rural landscape showing a homestead and a field of sheep in the foreground
Farm insurance: Why understanding the complexities is key

As we approach the 2020-21 bushfire season, farm insurance is once again in the spotlight. For brokers, there’s a huge opportunity to help farm clients of all sizes ensure they’ve got the right coverage in place.
Elliot Hill, QBE Australia Pacific Sales and Relationship Manager

Looking ahead with Elliot Hill

What does the new world mean for brokers and customers? Elliot Hill, QBE Australia Pacific’s General Manager - Sales & Relationship Management discusses our response.

Two men inspecting the aftermath of a bushfire

Bushfire claims progress update

We’ve stayed focused on helping our bushfire-affected customers get their lives back on track, despite the challenges of COVID-19, and we've now finalised 80% of our bushfire claims.

Supporting brokers through renewal season - Jason Clarke, chief Customer Officer, Commercial Lines and Phoung Ly, Chief Underwriting Officer

Supporting you through renewal season

Watch Jason Clarke, Chief Customer Officer, Commercial Lines and Phuong Ly, Chief Underwriting Officer discuss our commitment to supporting brokers and vision for the future.

Woman looking at her mobile phone
How video claims are helping customers

Video claims triaging means a customer can give us a virtual tour of their property to quickly assess damage and next steps. Find out how we’re using it deliver better claims outcomes for our customers.
Two young, casually dressed men shaking hands

Improving Workers Compensation outcomes

Our new Workers Compensation claims process enhancements will help employers manage their claims costs, while also helping employees get back to work after an injury on the job.

Laptop screen showing a conference call underway with four attendees

COVID-19 update: Workers Compensation

We’re taking some important actions in our Workers Compensation team in response to the COVID-19.

QBE claims officer and QBE suppliers meet a customer at their home during the claim recovery process

New Charter puts customers first

Your clients are now firmly at the centre of all claims recovery activity.

QBE AUSPAC CEO Vivek Bhatia and other members of the QBE team meet with a bushfire-affected customer at the scene of his destroyed property

Connecting with bushfire-affected customers

We’ve been busy in bushfire-affected areas helping customers.

Female manager meets with male team member about their wellbeing
A new era of injury claims management

QBE has put science at the centre of helping injured people get back to work.

Update on our bushfire response

How we’re supporting you and your customers

Jason Clarke

We’re looking to the future

Jason Clarke reflects on our evolving industry and business in his end of year message

SME liability report banner

SMEs and Insurance Report

Examining risk trends for Australian small and medium-sized business.