Qnect is your dedicated gateway to success with QBE. Through our specialised team of Qnect Broker Managers, we provide personalised support tailored to the needs of Authorised Representatives. Your Broker Manager is your primary point of contact – committed to helping you grow your business and navigate our underwriting services with ease.
What you can expect from Qnect:
- Expert relationship management
Our Broker Managers build strong, strategic relationships with your business, ensuring seamless access to underwriting support and QBE’s broader capabilities. - Tailored learning and development
Access a suite of professional development programs including Qnect Live, Qnect Knowledge, and Q Academy, many of which offer ANZIIF CIP and NIBA CPD points. - Industry insights and events
Stay informed with Qnect News, our monthly newsletter of key industry updates, system enhancements, and business tips. Plus, enjoy access to exclusive events designed to support your growth. - Structured onboarding
New to QBE or the industry? Our five-week onboarding program covers everything from product knowledge to claims processes and online training, setting you up for success from day one. - Direct access to QBE specialists
Your Broker Manager will connect you with the right people across QBE. Ask for your tailored contact list of specialists to streamline your interactions.
Meet the Qnect leadership team
The Qnect leadership team brings deep industry experience and a passion for helping Authorised Representatives thrive.
Steve Talbot
Head of Qnect, Distribution
Nicola Brown
Qnect Team Leader, Distribution
Useful contact and processing information
All underwriting requests can be sent to [email protected], including:
- Certificates of Currency
- Claims histories
- Renewal documentation
- Endorsement requests
- Closings
| Claim type | New claims | Existing claims |
|---|---|---|
| Motor (Light) |
|
Email: [email protected] Include the claim number and the claims officer’s # for the email to be automatically placed in their inbox. |
| Motor (Heavy/Farm Pack Claims (all farm equipment) / Earthmoving and > 4.5 tonne) |
Email: [email protected] |
Email: [email protected] |
| Property (HPK, BPK, LPK >$150K) |
|
Email: [email protected] Include the claim number and the claims officer’s # for the email to be automatically placed in their inbox. |
| Property (ISR/LOP/MPI & Business Interruption + Property claims > $150k) |
Email: [email protected] Include the policy number and “New claim lodgement” in the subject line. |
Email: [email protected] Include the claim number and the claims officer’s # for the email to be automatically placed in their inbox. |
Contact your Claims Relationship Manager or Broker Manager for Claimwrite access.
You can find all other claim lodgement details on our claims contact page. Check out our claims information page for details about each product, what relevant documentation is required, and the email address used to register the claim.
Discover the many benefits of using our national motor repairer network, our preferred builders and restorers for property claims, or find a supplier fast with our Repairer Finder Tool.
All credit and payment enquiries can be sent directly to: [email protected]
All instalment enquiries can be sent directly to: [email protected]
Certificate of Currency (CoC) requests can be accessed directly via c.change on the Partner Portal, which is the fastest way for you to receive them. The guides below provide assistance on how to generate a Certificate of Currency through the various broker packages:
Alternatively, you can request them directly by emailing [email protected]Requests for Letters of Appointment and Letters of Authority are to be sent directly to your Business Relationship Manager.
The minimum criteria required when providing a Letter of Appointment (LOA) includes a longer timeframe of 90 days to provide us with your LOA from the date signed.
For more details, please refer to our broker FAQs.
Contacts
Find the key contacts available to support you in our underwriting, E-business and claims teams.
Tips and tricks
Take advantage of our system tips, guides and FAQs so you can access what you need when you need it.
Ask QBE for help
Our virtual assistant is here so you can reach us quickly for general partner questions. Simply ask QBE to help you quickly find the information you need.
You can start a chat using the icon in the bottom right corner of the screen.
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