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If one of your client’s workers is injured or becomes sick during the course of their job, Worker Compensation will help them cover any medical expenses, rehabilitation costs and loss of earnings. This helps injured workers recover and get back to work, while also minimising the human and financial impacts of workplace injuries.

We’re focussed on delivering better business outcomes for your client and better wellness outcomes for your clients’ workers. We are doing this by investing in world leading tools to deliver:

  • Meaningful insights and recommendations that can reduce your premiums and claims costs
  • Comprehensive reporting tools that support better decision making
  • An improved claims experience, including total-wellness support to help your clients’ workers bring their lives back together after an injury

With over 130 years of insurance expertise behind us, we strive to be better so that we can continue to support your clients’ business now and into the future.

Select your client's state

We provide Workers Compensation in the ACT.

Find out more

icare Insurance for NSW

As an appointed Claims Manager for icare Insurance for NSW, we provide comprehensive and tailored claims management services for a range of NSW Government Agencies.

Phone: +61 2 4032 5957 (Monday to Friday 7am to 7pm, closed public holidays)

For existing claims you can send documents and invoices to email: ifnsw@qbe.com

To provide feedback or make an enquiry please email: nswcustomercare@qbe.com

icare Nominal Insurer Scheme

As an Authorised Provider, eligible customers will be able to choose QBE from 1 May 2020 to manage their new claims.

The employer eligibility criteria are determined by icare and more information can be found on their website: https://www.icare.nsw.gov.au/authorisedprovider.

For more information, please refer to icare’s Authorised Provider FAQs or contact a QBE AP team member via:

For New Business enquiries please contact,   Phone: +61 2 8862 8099 or email: nswauthorisedprovider@qbe.com

For Claim related enquiries please contact, Phone: +61 02 9375 4444 (Monday to Friday 8.30 am to 5pm, closed public holidays).

Report an injury or make a claim

You can report an injury or make a claim via icare’s online portal: https://portal.icare.nsw.gov.au/claim/lodgement/preliminary-info/

Submit a new claim notification with supporting documents:

by email: qbenewclaims@icare.nsw.gov.au

by post: GPO Box 9972, Sydney NSW 2000

Provide claim-related documentation

For email communication and claim documents once a claim is lodged, please include the claim reference number: qbeclaims@icare.nsw.gov.au

Feedback or customer enquiries

To provide feedback, submit a complaint or make a customer enquiry, please email: nswcustomercare@qbe.com

Self- Insurance

Our specialist teams are trained in the delivery of self-insurance services.

Workers Compensation insurance

QBE provides claims management services in Workers Compensation insurance. For any queries relating to purchasing or renewing a policy, please contact icare by visiting www.icare.nsw.gov.au or calling 13 44 22.


We provide Workers Compensation in the Northern Territory.

Find out more

In Queensland, Workers Compensation is government owned and underwritten by Q-Comp. Find out more at WorkCover Queensland.

Self Insurance
Our specialist teams are trained in the delivery of self-insurance services.

In South Australia, Workers Compensation claims are managed by two claims agents – Employers Mutual and Gallagher Bassett – as appointed by WorkCover SA.

How we can help
We can help you take control of your Workers Compensation through a range of services:

  • WHS and risk management
  • Customised risk management systems for self-insurance
  • Performance review and strategy implementation reports
  • Claims management advisory service and support.

To find out more contact us.

We provide Workers Compensation in Tasmania.

Find out more

In Victoria, Workers Compensation claims are managed by five claims agents – Allianz, CGU, Employers Mutual, Gallagher Bassett and Xchanging – as appointed by WorkSafe Victoria.

How we can help

We can help you take control of your Workers Compensation through a range of services:

  • Specialist workers compensation services for national customers
  • WHS and risk management
  • Customised risk management systems for self-insurance
  • Performance review and strategy implementation reports
  • Claims management advisory service and support.

To find out more contact us.

We provide Workers Compensation in Western Australia.

Find out more

Our Key Accounts Unit includes a team of business relationship managers in Sydney, Melbourne and Perth who are supported by state-based underwriting teams. We’re a single point of contact for multi-state, national and corporate clients – if you have Workers Compensation business in more than one state, we’re your one-stop-shop. 

Our team will:

  • Coordinate a national service plan and strategy
  • Arrange quotes and cover
  • Give strategic advice on controlling costs, including trend analysis and forecasting
  • Connect you with WHS resources and training
  • Offer risk management solutions.

How to get in touch

If your client is a national employer please contact our Key Accounts team.

Coaching and support – COVID 19

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@QBE Connect reporting

Our online reporting and analysis tool enables your client to respond faster to their business.
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Self-insuring with QBE

Services for new and existing self-insurers.
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