After an accident, QBE Workers Compensation is proven to return people to work faster using our market-leading innovation and case management. That said, we think it’s best to try and avoid mishaps in the first place.
So, we’ll work with customers and brokers to identify risks and proactively mitigate them using our unrivalled depth of insights, expertise and interactive data. We are committed to ongoing learning for our partners and customers through Q Academy and focused on sustainability. Either way, QBE Workers Compensation adds up to better outcomes for people and better financial outcomes for your business.
With over 130 years of insurance expertise behind us, we strive to be better so that we can continue to support your clients’ business now and into the future.
Select your client's state
icare Insurance for NSW
As an appointed Claims Manager for icare Insurance for NSW, we provide comprehensive and tailored claims management services for a range of NSW Government Agencies.
Phone: +61 2 4032 5957 (Monday to Friday 7.30am to 5.30pm, closed public holidays)
For existing claims you can send documents and invoices to email: ifnsw@qbe.com
To provide feedback or make an enquiry please email: nswcustomercare@qbe.com
icare Nominal Insurer Scheme
As an Authorised Provider, eligible customers will be able to choose QBE from 1 May 2020 to manage their new claims.
The employer eligibility criteria are determined by icare and more information can be found on their website: https://www.icare.nsw.gov.au/authorisedprovider.
For more information, please refer to icare’s Authorised Provider FAQs or contact a QBE AP team member via:
For New Business enquiries please contact, Phone: +61 2 8862 8099 or email: nswauthorisedprovider@qbe.com
For Claim related enquiries please contact, Phone: +61 02 9375 4444 (Monday to Friday 8.30 am to 5pm, closed public holidays).
Report an injury or make a claim
You can report an injury or make a claim via icare’s online portal: https://portal.icare.nsw.gov.au/claim/lodgement/preliminary-info/
Submit a new claim notification with supporting documents:
by email: qbenewclaims@icare.nsw.gov.au
by post: GPO Box 9972, Sydney NSW 2000
Provide claim-related documentation
For email communication and claim documents once a claim is lodged, please include the claim reference number: qbeclaims@icare.nsw.gov.au
Feedback or customer enquiries
To provide feedback, submit a complaint or make a customer enquiry, please email: nswcustomercare@qbe.com
Self- Insurance
Our specialist teams are trained in the delivery of self-insurance services.
Workers Compensation insurance
QBE provides claims management services in Workers Compensation insurance. For any queries relating to purchasing or renewing a policy, please contact icare by visiting www.icare.nsw.gov.au or calling 13 44 22.
Self Insurance
Our specialist teams are trained in the delivery of self-insurance services.
How we can help
We can help you take control of your Workers Compensation through a range of services:
- WHS and risk management
- Customised risk management systems for self-insurance
- Performance review and strategy implementation reports
- Claims management advisory service and support.
We provide Workers Compensation in Tasmania.
In Victoria, Workers Compensation claims are managed by five claims agents – Allianz, CGU, Employers Mutual, Gallagher Bassett and Xchanging – as appointed by WorkSafe Victoria.
How we can help
We can help you take control of your Workers Compensation through a range of services:
- Specialist workers compensation services for national customers
- WHS and risk management
- Customised risk management systems for self-insurance
- Performance review and strategy implementation reports
- Claims management advisory service and support.
To find out more contact us.
We provide Workers Compensation in Western Australia.
Our Key Accounts Unit includes a team of business relationship managers in Sydney, Melbourne and Perth who are supported by state-based underwriting teams. We’re a single point of contact for multi-state, national and corporate clients – if you have Workers Compensation business in more than one state, we’re your one-stop-shop.
Our team will:
- Coordinate a national service plan and strategy
- Arrange quotes and cover
- Give strategic advice on controlling costs, including trend analysis and forecasting
- Connect you with WHS resources and training
- Offer risk management solutions.
How to get in touch
If your client is a national employer please contact one of our National Product Managers.
Unlock your potential with Q Academy
Q Academy is QBE’s professional development program designed with Workers Compensation customers in mind. It includes a range of webinar sessions covering workers compensation topics from risk insights to specific industries.
More information and resources
Claims innovation
We're implementing the latest innovations, technology and partnerships to help brokers and customers proactively manage injuries and incidents and assist injured people back to work.
Workers Compensation scheme guides
We’ve put together a series of easy to understand scheme review guides for the risk states to simplify statutory requirements, legislative change, premium rates and claims and industry trends.
People want more from the businesses they work with, so how can partnering with QBE help your customers choose you?
Workers Compensation insurance claims
Information for employers and employees on making a QBE Workers Compensation insurance claim.
@QBE Connect reporting
Our online reporting and analysis tool enables your client to respond faster to their business.
Self-insuring with QBE
Services for larger businesses, or councils, who are eligible and approved by their state regulator to provide their own Workers Compensation insurance.