Something happened during your business trip?
- Seek medical assistance first if you need it
- Report the incident to the local authorities if you need to
- If you’re overseas and need urgent assistance, call Healix on +61 2 4217 7646 or, email: [email protected]
- If it’s not an emergency, follow the steps below to lodge your claim.
The claims process: how does it all work?
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
You can:
- Call our claims line on 02 9375 4874 (8am-5pm AET), or
- Email your claim form to [email protected]
For emergency assistance, you can call Healix:
- Tel: +61 2 4217 7646 (worldwide)
- Email: [email protected]
To lodge your claim, you’ll generally need:
- Your QBE policy number
- Your personal and contact details
- Completed and signed claim form
- Details of your circumstances or loss
- Proof of ownership for lost or stolen items
- Supporting documents, such as your travel itinerary, receipts and invoices
- Medical report and police report (if it applies)
- Details of any refunds or credits from travel providers, if your trip was disrupted.
When we receive your completed claim form, our specialist claims officer will contact you. If we need to, we’ll ask for more details so we can assess your claim.
For example, we may need more information on your travel itinerary, receipts, or medical reports.
If we accept your claim, we’ll aim to provide efficient assistance, plus help you understand what’s involved in our claim process. Talk to us if you’re in financial hardship as we may be able to fast-track your claim.
When we settle your claim, we’ll pay any benefits that apply to your claim and let you know in writing. You can contact your broker or your claims officer for more information about claim payments.
Need more information?
Contact your broker or read our FAQs.