Our Sales and Service centres will be closed Thursday 25 April for ANZAC Day.
Received a communication about a remediation payment?
Understand why
Something happened during your business trip?
- Seek medical assistance first if you need it
- Report the incident to the local authorities if you need to
- If you’re overseas and need urgent assistance, call World Travel Protection on +61 2 8907 5660 or, email: assist@worldtravelprotection.com
- If it’s not an emergency, follow the steps below to lodge your claim.
How does it all work?
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
Our insurance claim process is quick and easy. To see what is involved in claiming, what information you'll need, and how to get your claim lodged, check out the sections below.
You can:
- Call our 24/7 claims line on 133 723
- Email your claim form to: accidentandhealth@qbe.com
For emergency assistance, you can call World Travel Protection:
- Tel: +61 2 8907 5660 (worldwide)
- Email: assist@worldtravelprotection.com
To lodge your claim, you’ll generally need:
- Your QBE policy number
- Your personal and contact details
- Completed and signed claim form
- Details of your circumstances or loss
- Proof of ownership for lost or stolen items
- Supporting documents, such as your travel itinerary, receipts and invoices
- Medical report and police report (if it applies)
- Details of any refunds or credits from travel providers, if your trip was disrupted.
When we receive your completed claim form, our specialist claims officer will contact you. If we need to, we’ll ask for more details so we can assess your claim.
For example, we may need more information on your travel itinerary, receipts, or medical reports.
If we accept your claim, we’ll aim to provide efficient assistance, plus help you understand what’s involved in our claim process. Talk to us if you’re in financial hardship as we may be able to fast-track your claim.
When we settle your claim, we’ll pay any benefits that apply to your claim and let you know in writing. You can contact your broker or your claims officer for more information about claim payments.
Need more information?
Contact your broker or read our FAQs.