Workers Compensation - claim checklist for employers

If one of your people is injured or becomes sick in the course of their job they may be covered by your QBE Workers Compensation insurance. It helps cover their medical expenses, rehabilitation costs and loss of earnings, which means they can focus on recovering and getting back to work.

The claims process varies slightly from state to state, but here’s how it works:

1 Ensure the injured worker gets first aid, or call an ambulance if necessary.
2 Log the incident in your workplace injury register.
3 Advise the injured worker to see a doctor for treatment – they may issue a medical certificate.
4 Tell us about the injury using a First Contact Form or contact your local QBE branch.
5 Give your worker a Workers Claim Form to complete and return to you.
6 Complete an Employers Report of Injury.
7 Send the Employers Report of Injury, the completed Workers Claim Form and their medical certificate to us:

Post: your local QBE branch
Email: (ACT, TAS, NT & WA only)

If you’re in Victoria you can also submit your claim online.
8 We’ll assess the claim.
If your worker is entitled to Workers Compensation we’ll develop a treatment, rehabilitation and return to work plan. You’ll have a single point of contact throughout the process.
10 Once your worker’s treatment is complete and they’ve made a full return to work, we’ll close the claim.

Need more help?

Call us at 133 723

Mon-Fri 8.30am- 5pm, (AEST)