How to make a Workers Compensation claim

The claims process varies from state to state. Select your state to find out more.

icare insurance for NSW

As an appointed Claims Manager for icare insurance for NSW, we provide comprehensive and tailored claims management services for a range of NSW government agencies.

Phone: +61 2 4032 5957 (Monday to Friday 7.30am to 5.30pm, closed public holidays)

icare Nominal Insurer scheme

As a Generalist Claims Service Provider, QBE will be managing all claim types, including psychological injury claims, for all employers within the NSW Nominal Insurer scheme.

To understand more about workers insurance in NSW, more information can be found on the icare website.

For more information, please refer to icare’s Understanding workers insurance page or contact a QBE Nominal Insurer team member:

You can report an injury or make a claim via icare’s online portal.

Submit a new claim notification with supporting documents:

Provide claim-related documentation

For email communication and claim documents once a claim is lodged, please include the claim reference number:

Feedback or customer enquiries

To provide feedback, submit a complaint or make a customer enquiry, please email:

Self- insurance

Our specialist teams are trained in the delivery of self-insurance services.

Workers Compensation insurance

QBE provides claims management services in Workers Compensation insurance. For any queries relating to purchasing or renewing a policy, please contact icare by visiting the icare website or calling 13 44 22

In Queensland, Workers Compensation is government owned and underwritten by Q-Comp.
In South Australia, all Workers Compensation claims are managed by two claims agents – Employers Mutual and Gallagher Bassett – as appointed by WorkCover SA.

Claims submitted after 10 days of First Notification cost 55% more on average. To give your company the best chance of a positive outcome, follow through with these steps.

In Victoria, Workers Compensation claims are managed by five claims agents – Allianz, CGU, Employers Mutual, Gallagher Bassett and Xchanging – as appointed by WorkSafe Victoria.

Claim checklists

Step-by-step guides to the claims process. For employers and employees.

Need more help?

Call us on 133 723

Mon-Fri 8.30am- 5pm, (AEST)