How to make a Workers Compensation claim

The claims process varies from state to state. Select your state to find out more.

icare Insurance for NSW

As an appointed Claims Manager for icare Insurance for NSW, we provide comprehensive and tailored claims management services for a range of NSW Government Agencies.

Phone: +61 2 4032 5957 (Monday to Friday 7am to 7pm, closed public holidays)

For existing claims you can send documents and invoices to email: ifnsw@qbe.com

To provide feedback or make an enquiry please email: nswcustomercare@qbe.com

icare Nominal Insurer Scheme

As an Authorised Provider, eligible customers will be able to choose QBE from 1 May 2020 to manage their new claims.

The employer eligibility criteria are determined by icare and more information can be found on their website: https://www.icare.nsw.gov.au/authorisedprovider.

For more information, please refer to icare’s Authorised Provider FAQs or contact a QBE AP team member via:

For New Business enquiries please contact,   Phone: +61 2 8862 8099 or email: nswauthorisedprovider@qbe.com

For Claim related enquiries please contact, Phone: +61 02 9375 4444 (Monday to Friday 8.30 am to 5pm, closed public holidays).

Report an injury or make a claim

You can report an injury or make a claim via icare’s online portal: https://portal.icare.nsw.gov.au/claim/lodgement/preliminary-info/

Submit a new claim notification with supporting documents:

by email: qbenewclaims@icare.nsw.gov.au

by post: GPO Box 9972, Sydney NSW 2000

Provide claim-related documentation

For email communication and claim documents once a claim is lodged, please include the claim reference number: qbeclaims@icare.nsw.gov.au

Feedback or customer enquiries

To provide feedback, submit a complaint or make a customer enquiry, please email: nswcustomercare@qbe.com

Self- Insurance

Our specialist teams are trained in the delivery of self-insurance services.

Workers Compensation insurance

QBE provides claims management services in Workers Compensation insurance. For any queries relating to purchasing or renewing a policy, please contact icare by visiting www.icare.nsw.gov.au or calling 13 44 22.


In Queensland, Workers Compensation is government owned and underwritten by Q-Comp.
In South Australia, all Workers Compensation claims are managed by two claims agents – Employers Mutual and Gallagher Bassett – as appointed by WorkCover SA.
In Victoria, Workers Compensation claims are managed by five claims agents – Allianz, CGU, Employers Mutual, Gallagher Bassett and Xchanging – as appointed by WorkSafe Victoria.

Claim checklists

Step-by-step guides to the claims process. For employers and employees.

Need more help?

Call us at 133 723

Mon-Fri 8.30am- 5pm, (AEST)