The claims process varies from state to state. Select your state to find out more.
- Report notifiable injuries to WorkSafe ACT
- Tell us about the injury by completing a First Contact Form or contacting your local branch
- Give your worker a Workers Claim Form
- Complete an Employers Report of Injury
- Send the worker's completed claim form and ACT medical certificate to us within seven business days of receipt. A case manager will assess the claim and come back to you with a liability decision.
icare Insurance for NSW
As an appointed Claims Manager for icare Insurance for NSW, we provide comprehensive and tailored claims management services for a range of NSW Government Agencies.
Phone: +61 2 4032 5957 (Monday to Friday 7am to 7pm, closed public holidays)
For existing claims you can send documents and invoices to email: ifnsw@qbe.com
To provide feedback or make an enquiry please email: nswcustomercare@qbe.com
icare Nominal Insurer Scheme
As an Authorised Provider, eligible customers will be able to choose QBE from 1 May 2020 to manage their new claims.
The employer eligibility criteria are determined by icare and more information can be found on their website: https://www.icare.nsw.gov.au/authorisedprovider.
For more information, please refer to icare’s Authorised Provider FAQs or contact a QBE AP team member via:
For New Business enquiries please contact, Phone: +61 2 8862 8099 or email: nswauthorisedprovider@qbe.com
For Claim related enquiries please contact, Phone: +61 02 9375 4444 (Monday to Friday 8.30 am to 5pm, closed public holidays).
Report an injury or make a claim
You can report an injury or make a claim via icare’s online portal: https://portal.icare.nsw.gov.au/claim/lodgement/preliminary-info/
Submit a new claim notification with supporting documents:
by email: qbenewclaims@icare.nsw.gov.au
by post: GPO Box 9972, Sydney NSW 2000
Provide claim-related documentation
For email communication and claim documents once a claim is lodged, please include the claim reference number: qbeclaims@icare.nsw.gov.au
Feedback or customer enquiries
To provide feedback, submit a complaint or make a customer enquiry, please email: nswcustomercare@qbe.com
Self- Insurance
Our specialist teams are trained in the delivery of self-insurance services.
Workers Compensation insurance
QBE provides claims management services in Workers Compensation insurance. For any queries relating to purchasing or renewing a policy, please contact icare by visiting www.icare.nsw.gov.au or calling 13 44 22.
- Report notifiable injuries to WorkSafe NT
- Tell us about the injury by completing a First Contact Form or contacting your local branch
- Give your worker a Workers Claim Form
- Complete an Employers Report of Injury
- Send the worker’s completed claim form and First Medical Certificate to us within three business days of receipt. A case manager will assess the claim and come back to you with a liability decision.
- Report notifiable injuries to WorkCover Tasmania
- Tell us about the injury by completing a First Contact Form or contacting your local branch within three business days
- Give your worker a Notice of Right to Make a Workers Compensation Claim form within 14 days
- Give your worker a Workers Claim Form to complete and return to you with a Workers Compensation medical certificate
- Send the completed claim form and medical certificate to us within five business days of receipt. A case manager will assess the claim and come back to you with a liability decision.
- Report notifiable injuries to WorkSafe
- Tell us about the injury by completing a First Contact Form or contacting your local branch
- Give your worker a Workers Claim Form
- Complete an Employers Report of Injury
- Send the worker’s completed claim form and medical certificate to us within five business days of receipt. A case manager will assess the claim and come back to you with a liability decision.