The claims process varies from state to state
Select your state to find out more.- Report notifiable injuries to WorkSafe ACT
- Tell us about the injury by completing a First Contact Form or contacting your local branch
- Give your worker a Workers Claim Form
- Complete an Employers Report of Injury
- Send the worker’s completed claim form and ACT medical certificate to us within seven business days of receipt. A case manager will assess the claim and come back to you with a liability decision.
icare insurance for NSW
As at 3 October 2025, QBE no longer provides claims management services on behalf of icare insurance for NSW under the Treasury Managed Fund Scheme.
All claims relating to NSW government agencies have been transitioned to other service providers.
Please refer all questions to the icare website (Insurance and Care NSW | icare) or call icare on 13 77 22.
icare Nominal Insurer scheme
As a Generalist Claims Service Provider, QBE will be managing all claim types, including psychological injury claims, for all employers within the NSW Nominal Insurer scheme.
To understand more about workers insurance in NSW, more information can be found on the icare website.
For more information, please refer to icare’s Understanding workers insurance page or contact a QBE Nominal Insurer team member:
- For new business enquiries please call: +61 2 8862 8099 or email: [email protected]
- For claim related enquiries please call: +61 139 723 (Monday to Friday 8.30 am to 5pm, closed public holidays).
You can report an injury or make a claim via icare’s online portal.
Submit a new claim notification with supporting documents:
- By email: [email protected]
- By post: GPO Box 9972, Sydney NSW 2000
Provide claim-related documentation
For email communication and claim documents once a claim is lodged, please include the claim reference number: [email protected]
Feedback or customer enquiries
To provide feedback, submit a complaint or make a customer enquiry, please email: [email protected]
Self- insurance
Our specialist teams are trained in the delivery of self-insurance services.
Workers Compensation insurance
QBE provides claims management services in Workers Compensation insurance. For any queries relating to purchasing or renewing a policy, please contact icare by visiting the icare website or calling 13 44 22
- Report notifiable injuries to WorkSafe NT
- Tell us about the injury by completing a First Contact Form or contacting your local branch
- Give your worker a Workers Claim Form
- Complete an Employers Report of Injury
- Send the worker’s completed claim form and First Medical Certificate to us within three business days of receipt. A case manager will assess the claim and come back to you with a liability decision.
In Queensland, Workers Compensation is government owned and underwritten by Q-Comp.
In South Australia, all Workers Compensation claims are managed by two claims agents – Employers Mutual and Gallagher Bassett – as appointed by WorkCover SA.
- Report notifiable injuries to WorkSafe Tasmania
- Tell us about the injury by completing a First Contact Form or contacting your local branch within three business days
- Give your worker a Notice of Right to Make a Workers Compensation Claim form within 14 days
- Give your worker a Workers Claim Form to complete and return to you with a Workers Compensation medical certificate
- Send the completed claim form and medical certificate to us within five business days of receipt. A case manager will assess the claim and come back to you with a liability decision.
Claims submitted after 10 days of First Notification cost 55% more on average. To give your company the best chance of a positive outcome, follow through with these steps.
In Victoria, Workers Compensation claims are managed by five claims agents – Allianz, CGU, Employers Mutual, Gallagher Bassett and Xchanging – as appointed by WorkSafe Victoria.
- Report notifiable injuries to WorkSafe
- Tell us about the injury by completing a First Contact Form or contacting your local branch
- Give your worker a Workers Claim Form
- Complete an Employers Report of Injury
- Send the worker’s completed claim form and medical certificate to us within five business days of receipt. A case manager will assess the claim and come back to you with a liability decision.