Home insurance policy documents for homeowners

New policies purchased on or after 1 December 2020

You can find information about premiums or the NSW Emergency Services Levy here.

If you have any questions about your specific policy, call us on 133 723 or email [email protected]

If you're an existing QBE customer you should have these documents:

Policies renewed on or after 1 September 2022

Home Insurance

If the above doesn't apply to you

Home Cover

Home Cover Prestige

If you have any questions about your specific policy, call us on 133 723 or email [email protected]


Product Disclosure Statement (PDS)

The PDS contains most of the terms and conditions of the insurance product we offer. Read the PDS if you’re interested in understanding what’s covered and what’s not.

Supplementary Product Disclosure Statement (SPDS)

Contains updates to the PDS.

Additional Information Guide (AIG)

The AIG provides additional information about how we set premiums, how excesses work and how we pay claims.

Certificate of Insurance

If you purchase a QBE insurance policy, we’ll provide you with a Certificate of Insurance. It contains the specific information about the people and property insured.

Target Market Determination (TMD)

A TMD is a document that describes the type of consumers the product has been designed for based on their likely needs, objectives and financial situation (target market). Find out more.