How can a broker help you at claims time?
- Brokers aren’t just helpful when placing an insurance policy – they can be invaluable when it’s time to make a claim
- Some brokers will manage your claim – working with insurers to get a positive outcome for you
- A broker can guide you through the claims process, and leverage their relationships to help get a speedy resolution.
It’s only when you make a claim you truly appreciate the benefit of insurance. After all, when we take out an insurance policy, we’re safeguarding against something we’d rather didn’t happen at all.
When it’s time to make a claim, having the right support can make all the difference — and that’s where an insurance broker comes in.
“Brokers don’t just help assess and identify risks. They can also play a key role in claims management, often taking the lead and advocating on your behalf to help achieve a quicker resolution,” said Brenton Crabb, General Manager of Casualty, Specialty & Agency Claims, QBE Australia Pacific.
Not all brokers offer claims management, so it’s important to ask about their approach before you start working with them. If they do, here’s how their expertise can help you…
Brokers can guide you through the claims process
Brokers are experienced claims handlers and know what you’ll need to lodge a claim in accordance with the policy. They can help you collect the information you need to lodge a successful claim with the insurer.
Brokers can check your claim and lodge it for you
After guiding you through collecting the necessary information, a broker will complete the claim paperwork for you to review and sign before it’s submitted to the insurer. They’ll be able to convey the context of the claim to the insurer, and make sure everything is provided for them to assess the claim.
Brokers can leverage their relationships with insurers
One of the benefits of working with a broker is their extensive relationships with insurers. Brokers lodge claims and speak with insurers day in, day out – and they know who to contact to help your claim be processed efficiently.
Brokers can be your (objective) advocate
A key benefit at claims time is that your broker will be your advocate. If the insurer questions your claim, your broker can support you.
Acting on your behalf, brokers are focused on achieving a successful resolution. Their objectivity allows them to navigate the process calmly and professionally, providing clear guidance and managing negotiations without the emotional weight you might experience — helping to keep the claim on track and stress to a minimum.
Where can I find an insurance broker?
Working with an insurance broker helps to ensure you’re covered for the risks you may face. Their expertise can also be invaluable if you need to make a claim.
“A broker’s knowledge and experience are incredibly valuable,” said Crabb. “When it comes to navigating the claims process, it can be reassuring having someone in your corner.”
If you’re looking for a broker to work with, ask friends or colleagues for a recommendation, or visit the National Insurance Brokers’ Association (NIBA) ‘Need a Broker’ website.
