CTP complaints

If you’re unhappy with QBE Compulsory Third Party (CTP) insurance please let us know as soon as possible so we can try to fix the problem.


If your complaint is claim-related please get in touch with the team that handles your claim.


QBE CTP Insurance NSW
Reply Paid 7037
Sydney NSW 2001
(no stamp required)

Tel:  1300 791 874
Fax: (02) 9375 4583
Email: myctpclaim@qbe.com


QBE CTP Insurance QLD
Reply Paid 7037
Sydney NSW 2001
(no stamp required)

Tel: (07) 3031 8418
Fax (07) 3031 8545
Email: myctpclaim@qbe.com


QBE CTP Insurance SA
GPO Box 1119
Adelaide SA 5000
Level 9, 400 King William Street, Adelaide, SA 5000

Tel:1300 429 528
Fax: 1300 059 688
Email: sa.ctp@qbe.com

What happens next?

We’ll refer your complaint to a manager who’ll:

  • Acknowledge your complaint
  • Take action to resolve your complaint
  • Contact you with a response as soon as we can
  • Provide a final decision in writing, setting out the reasons for our decision
  • If we need more information to fully address your complaint we’ll keep you informed and do our best to resolve the matter as quickly as possible.
  • If you’re unhappy with our response to your complaint, you can ask for a panel of managers to provide a further review.

Further help

If you feel your complaint hasn’t been resolved, you can contact your state’s free information service:


State Insurance Regulatory Authority (SIRA) Claims Assistance Service
Tel: 1300 656 919
Email: ctpassist@sira.nsw.gov.au
Mail: GPO Box 2677, Sydney NSW, 2001
Website: https://www.sira.nsw.gov.au


Call the Motor Accident Insurance Commission of QLD helpline on 1300 302 568 or visit MAIC.


CTP Insurance Regulator
Tel: 1300 303 558
Email: ctp@sa.gov.au 
Mail: Level 8, 30 Wakefield Street, Adelaide SA 5000


Non-claims complaints

If your complaint isn’t claim-related please contact our Customer Care Unit (quoting your policy number):

QBE Customer Care Unit
GPO Box 219
Parramatta NSW 2124

Tel: 1300 650 503
Fax: (02) 8227 8594
Email: complaints@qbe.com

What happens next?

We’ll refer your complaint to a manager, who'll:

  • Review your complaint and gather relevant information
  • Deliver a response as soon as we can, or contact you if further information is needed
  • Agree on a time frame if we need more time to investigate your complaint.