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Code of Practice

Our commitment to honesty, fairness and great service, and how to provide feedback.
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Complaints

How to resolve a complaint about our products or services.
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Family and domestic violence customer support

We're committed to supporting customers through this difficult time.
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Financial hardship

We do our best to help customers in times of financial difficulty.
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Modern slavery and human trafficking

We're committed to provide dignity and equality for all our employees, customers, communities and suppliers.
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Privacy

How we safeguard your personal information.
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Design and distribution of our insurance product

Our products are designed, developed and managed with the customer in mind to make sure they meet their needs and deliver fair value.
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