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Governance

Governance

We make customer service a priority.

  • Code of Practice

    Our commitment to honesty, fairness and great service, and how to provide feedback.

  • Family and domestic violence customer support

    We’re committed to supporting customers through this difficult time.

  • Financial hardship

    We do our best to help customers in times of financial difficulty.

  • Privacy

    How we safeguard your personal information.

  • Design and distribution of our insurance products

    Our products are designed, developed and managed with the customer in mind to make sure they meet their needs and deliver fair value.

  • Complaints and feedback

    How to resolve a complaint about our products or services.

  • Incident and breach reporting requirements

    A guide for third parties acting on behalf of QBE to understand obligations for reporting incidents and breaches.

  • Human rights and modern slavery

    Wherever we operate, we respect human rights and are committed to adhering to internationally recognised human rights principles.