Code of Practice
Our commitment to honesty, fairness and great service, and how to provide feedback.
Family and domestic violence customer support
We’re committed to supporting customers through this difficult time.
Financial hardship
We do our best to help customers in times of financial difficulty.
Privacy
How we safeguard your personal information.
Design and distribution of our insurance products
Our products are designed, developed and managed with the customer in mind to make sure they meet their needs and deliver fair value.
Complaints and feedback
How to resolve a complaint about our products or services.
Incident and breach reporting requirements
A guide for third parties acting on behalf of QBE to understand obligations for reporting incidents and breaches.
Human rights and modern slavery
Wherever we operate, we respect human rights and are committed to adhering to internationally recognised human rights principles.
Governance
We make customer service a priority.