Code of Practice
Our commitment to honesty, fairness and great service, and how to provide feedback.
Family and domestic violence customer support
We're committed to supporting customers through this difficult time.
We do our best to help customers in times of financial difficulty.
Modern slavery and human trafficking
We're committed to provide dignity and equality for all our employees, customers, communities and suppliers.
How we safeguard your personal information.
Design and distribution of our insurance product
Our products are designed, developed and managed with the customer in mind to make sure they meet their needs and deliver fair value.
Complaints and feedback
How to resolve a complaint about our products or services.
Incident and breach reporting requirements
A guide for third parties acting on behalf of QBE to understand obligations for reporting incidents and breaches.