Workers Compensation insurance complaints

If you’re not happy with our Workers Compensation claims service please let us know as soon as possible so we can try to fix the problem.

We will:

  • Confirm your complaint has been received and outline the complaint review process
  • Review your complaint and get back to you as soon as we can
  • Deliver a final decision, setting out the reasons for our decision
  • Advise you of the next steps if you disagree with our decision and would like further review.

Workers Compensation complaints contacts

ACT

ACT Workers Compensation Complaints
Tel: 02 6201 3333
Toll free: 1800 807 628
Email: customercare@qbe.com

NSW

NSW Workers Compensation Complaints
Tel: 02 4032 5957 (Monday to Friday 7am-7pm, closed public holidays)
Email: customercare@qbe.com

NT

Northern Territory Workers Compensation Complaints
Tel: 08 8982 3877
Email: customercare@qbe.com 

TAS

Tasmania Workers Compensation Complaints
Tel: 03 6237 3866
Email: customercare@qbe.com 

WA

Western Australia Workers Compensation Complaints
Tel: 08 9213 6100
Fax: 08 9213 6199
Email: customercare@qbe.com

Self Insurance Services National
Tel: 03 9246 2490
Email: customercare@qbe.com