Workers Compensation insurance complaints

If you’re not happy with our Workers Compensation claims service please let us know as soon as possible so we can try to fix the problem.

We will:

  • Confirm your complaint has been received and outline the complaint review process
  • Review your complaint and get back to you as soon as we can
  • Deliver a final decision, setting out the reasons for our decision
  • Advise you of the next steps if you disagree with our decision and would like further review.

Workers Compensation complaints contacts

ACT

ACT Workers Compensation Complaints
Level 7, 220 Northbourne Avenue
Braddon ACT 2612

Tel: 02 6201 3333
Toll free: 1800 807 628
Fax: 02 6201 3398
Email: customercare@qbe.com

NSW

NSW Workers Compensation Complaints
60 Station Street
Sydney, NSW, 2150

Tel: 02 4032 5957 (Monday to Friday 7am-7pm, closed public holidays)
Fax: 02 4032 5999
Email: customercare@qbe.com

NT

Northern Territory Workers Compensation Complaints
Moonta House, Level 2
43 Mitchell Street
Darwin NT 0800

Tel: 08 8982 3877
Fax: 08 8941 1510
Email: customercare@qbe.com 

QLD

Queensland Workers Compensation Complaints
Self Insurance Services National
Marianne Coutant
Level 8, 628 Bourke St
Melbourne VIC 3000

Tel: 03 9246 2446
Fax: 03 9246 2322
Email: customercare@qbe.com 

SA

South Australia Workers Compensation Complaints
Business Manager, Employer Consulting Services, SA
Level 9, 400 King William Street
Adelaide SA 5000

Tel: 08 8213 5312
Fax: 08 8213 8350
Email: customercare@qbe.com 

TAS

Tasmania Workers Compensation Complaints
Level 7, 85 Macquarie Street
Hobart TAS 7000

Tel: 03 6237 3866
Fax: 03 6237 3955
Email: customercare@qbe.com 

WA

Western Australia Workers Compensation Complaints
Level 18, 200 St Georges Terrace
Perth WA 6000

Tel: 08 9213 6100
Fax: 08 9213 6199
Email: customercare@qbe.com