If you’re not happy with our Workers Compensation please let us know as soon as possible so we can try to fix the problem.
QBE ceased providing workers insurance in NSW as at 31 December 2017. For NSW complaints please visit the icare website.
For other states please get in touch with your local Workers Compensation team. They will:
- Confirm your complaint has been received and outline the complaint review process within seven days
- Review your complaint within 30 days
- Deliver a final decision, setting out the reasons for our decision
- Advise you of the next steps if you disagree with our decision and would like further review.
Workers Compensation complaints contacts
ACT
ACT Workers Compensation Complaints
Level 7, 220 Northbourne Avenue
Braddon ACT 2612
Tel: (03) 5823 6400
Toll free: 1800 807 628
Fax: (03) 8805 2746
Email: enquiries@qbe.com
NT
Northern Territory Workers Compensation Complaints
Moonta House, Level 2
43 Mitchell Street
Darwin NT 0800
Tel: (08) 8982 3877
Fax: (08) 8941 1510
Email: enquiries@qbe.com
QLD
Queensland Workers Compensation Complaints
Self Insurance Services National
Marianne Coutant
Level 8, 628 Bourke St
Melbourne VIC 3000
Tel: (03) 9246 2446
Fax: (03) 9246 2322
Email: enquiries@qbe.com
SA
South Australia Workers Compensation Complaints
Gary Ulmer
Business Manager, Employer Consulting Services, SA
Level 9, 400 King William Street
Adelaide SA 5000
Tel: (08) 8213 5312
Fax: (08) 8213 8350
Email: enquiries@qbe.com
TAS
Tasmania Workers Compensation Complaints
Level 7, 85 Macquarie Street
Hobart TAS 7000
Tel: (03) 6237 3866
Fax: (03) 6237 3955
Email: enquiries@qbe.com
WA
Western Australia Workers Compensation Complaints
Level 18, 200 St Georges Terrace
Perth WA 6000
Tel: (08) 9213 6100
Fax: (08) 9213 6199
Email: enquiries@qbe.com