If you’re not happy with our Workers Compensation claims service please let us know as soon as possible so we can try to fix the problem.
We will:
- Confirm your complaint has been received and outline the complaint review process
- Review your complaint and get back to you as soon as we can
- Deliver a final decision, setting out the reasons for our decision
- Advise you of the next steps if you disagree with our decision and would like further review.
Workers Compensation complaints contacts
ACT
ACT Workers Compensation Complaints
Tel: 02 6201 3333
Toll free: 1800 807 628
Email: wcclaimcustomercare@qbe.com
NSW
NSW Workers Compensation Complaints
Tel: 02 4032 5957 (Monday to Friday 7am-7pm, closed public holidays)
Email: NSWcustomercare@qbe.com
NT
Northern Territory Workers Compensation Complaints
Tel: 08 8982 3877
Email: wcclaimcustomercare@qbe.com
TAS
Tasmania Workers Compensation Complaints
Tel: 03 6237 3866
Email: wcclaimcustomercare@qbe.com
WA
Western Australia Workers Compensation Complaints
Tel: 08 9213 6100
Fax: 08 9213 6199
Email: wcclaimcustomercare@qbe.com
Self Insurance Services National
Tel: 03 9246 2490
Email: NSWcustomercare@qbe.com