QBE’s My Recovery program helps us deliver a unique people-centred approach to making initial contact with injured people.
By combining interactive and personalised videos and empathetic communication techniques delivered by our expert case managers, My Recovery helps us:
- Deliver early intervention treatment
- Personalise care and support from the beginning of their claim experience
- Improve risk modelling and recovery management through integration with our CLARA Analytics suite of tools.
QBE’s My Recovery program supports our Workers Compensation offering across our risk states including the Australian Capital Territory, Northern Territory, Western Australia and Tasmania.
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CLARA Analytics
Through our partnership with CLARA Analytics, we’re using artificial intelligence and machine learning to help identify risk, manage providers and support recovery.
Navigator recovery support
By identifying psychosocial factors that can impact someone’s ability to recover, we’re creating better recovery pathways.
Behavioural Insights
Our behavioural insights team, established in partnership with Monash University, supports the recovery of injured people using behavioural economics, psychology and sociology.