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We are in the business of managing risk. Whether it is finding a way to insure unique risks, developing a Broker to their best potential, supporting the community or responding quickly in times of need, here you will find some of the things we make possible.

Elliot Hill, QBE Australia Pacific Sales and Relationship Manager

Looking ahead with Elliot Hill

What does the new world mean for brokers and customers? Elliot Hill, QBE Australia Pacific’s General Manager - Sales & Relationship Management discusses our response.

Two men inspecting the aftermath of a bushfire

Bushfire claims progress update

We’ve stayed focused on helping our bushfire-affected customers get their lives back on track, despite the challenges of COVID-19, and we've now finalised 80% of our bushfire claims.

Supporting brokers through renewal season - Jason Clarke, chief Customer Officer, Commercial Lines and Phoung Ly, Chief Underwriting Officer

Supporting you through renewal season

Watch Jason Clarke, Chief Customer Officer, Commercial Lines and Phuong Ly, Chief Underwriting Officer discuss our commitment to supporting brokers and vision for the future.

Woman looking at her mobile phone
How video claims are helping customers

Video claims triaging means a customer can give us a virtual tour of their property to quickly assess damage and next steps. Find out how we’re using it deliver better claims outcomes for our customers.
Two young, casually dressed men shaking hands

Improving Workers Compensation outcomes

Our new Workers Compensation claims process enhancements will help employers manage their claims costs, while also helping employees get back to work after an injury on the job.

Laptop screen showing a conference call underway with four attendees

COVID-19 update: Workers Compensation

We’re taking some important actions in our Workers Compensation team in response to the COVID-19.

QBE claims officer and QBE suppliers meet a customer at their home during the claim recovery process

New Charter puts customers first

Your clients are now firmly at the centre of all claims recovery activity.

QBE AUSPAC CEO Vivek Bhatia and other members of the QBE team meet with a bushfire-affected customer at the scene of his destroyed property

Connecting with bushfire-affected customers

We’ve been busy in bushfire-affected areas helping customers.

Female manager meets with male team member about their wellbeing
A new era of injury claims management

QBE has put science at the centre of helping injured people get back to work.
kangaroo

Update on our bushfire response

How we’re supporting you and your customers

Jason Clarke

We’re looking to the future

Jason Clarke reflects on our evolving industry and business in his end of year message

Paul Heitmann portrait

Delivering on our claims service for SMEs

When things go wrong, clients expect their claims to be handled with genuine care.

SME liability report banner

SMEs and Insurance Report

Examining risk trends for Australian small and medium-sized business.

Small business owner Larrissa Kek stands in front of racks of baby clothes in her Dubbo children’s retailer Royal Bubs n Tots.

How small business counts on brokers

SMEs need expert advice from brokers when it comes to their insurance. 

Lauren Parker

Being there for Lauren Parker

How insurance supported her after an accident changed her life.

Advantage Panel & Paint

Putting safety first

Our Accredited Smash Repairer network makes customer welfare its priority.

Accredited repairers

Back on the road

When Mary Leather's car was badly vandalised, QBE put her in touch with a member of our Accredited Smash Repairer network.

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Glenelg FC

QBE Insurance and Elders were there to provide support and guidance to the club as it grappled with the challenges of the damage and rebuilding.

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Lamattina's story

Since 1991 Rocky Lamattina & Sons Pty Ltd have been growing, processing, and supplying carrots for Australia. We’ve been protecting this Australian family business for 14 years, providing cover for everything from their impressive fleet of road trains, to the farm and business itself, which includes an incredible world class advanced production facility, which has to be seen to be believed.

Made Possible

Sam's story (part 2)

After a period of lengthy rehabilitation from a fall that left Sam paralysed, she was still in a dark place. It wasn’t until months after returning home Sam found happiness again, by finding an unlikely companion named Penguin and a sport which began as a hobby. What happened next has to be seen to be believed.

Made Possible

Sam's story (part 1)

Growing up on Sydney’s northern beaches, Sam led an active life with a passion for surfing, mountain biking and soccer. Nothing could prepare her young family for what would happen during their holiday in Thailand.

Premiums4Good

P4G

Premiums4Good™, using a percentage of everyday insurance premiums in projects with a positive community or environmental benefit. This includes social impact and green bonds.

It's a simple way to benefit the environment and the community at no additional cost to you or your customer.

 

 

 

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